When Spammers and Trolls Take Over – Authors Innovate – Facebook Groups (WANA Class Excerpt)
By Jay Donovan
Kristen is recovering from a couple of all-nighters spent caring for a loved one. I’m sure she’ll have plenty to say about it over the coming weeks. She should be back tomorrow. I take that back, she will be back tomorrow,even if I have to drive to TX and make her write a blog post Weekend-at-Bernie’s style.
Today’s post is an excerpt from a bonus lesson from Lisa Hall Wilson’s six week Facebook course. Lisa is a fantastic teacher and one of my favorite online people. She is currently teaching four classes at WANA Intl:
Thanks Lisa for giving us a sneak preview at this new lesson!
Indie authors especially are very good at innovating and finding creative solutions to problems they face trying to connect with their readers/fans. Recently, former lit agent Nathan Bransford posted about the ongoing bully/gang-mentality that’s become prevalent over on Goodreads. People were leaving bad reviews of books they’d never read, or just didn’t like the title or subject matter of. (Read the post here.)
Authors had no way of policing their Goodreads pages, and real fans were turning away because of the bullies and bad reviews.
So they innovated.
How Authors Are Using FB Groups
I often get people inviting me (or force adding me) to closed groups which are really just book launch announcements. Not cool. That’s just spam. Don’t do that. However, some authors are using groups the proper way with amazing success.
Growing a tribe or community around your writing is usually a common goal for all writers regardless of their genre. Easier said than done. Building a community or tribe takes time, effort and intentionality.
To combat the lack of control over on Goodreads, authors have turned to closed FB groups instead.
When an author is about to launch a book, they may create (or fans create for them) a street team. I’ve seen these used as incentive to pre-order books. These are the most dedicated and enthusiastic fans you can have. They are your mavens, they generate word of mouth enthusiasm, share your work, post reviews, buy copies for family and friends. This is marketing gold you can’t buy.
These closed groups are well organized and only genuine fans of the books are accepted as members. Some authors use these groups to send out information to join a street team, help get the message out about their books, events, coming soon and cover reveals, help name the book, etc. Some of these groups have tens of thousands of members. It’s a vibrant hidden community free of trolls because the author admin has the power to turf those who break the rules of the group. There’s no spamming, and readers find it a much safer environment than Goodreads right now.
Authors show up daily to talk to fans, to give that glimpse behind the curtain – they want to see Oz. Authors are growing these groups by placing links to them in the back of their books – as opposed to their websites. It’s an insider club.
Benefit of Closed Group
The big benefit for a closed group is that you have to be a member to see the content. It may show up in your news feed because you’re a member, but your friends won’t see it unless they’re also members. This way members can also share inspiration photos of guys (etc.) and it doesn’t show up on their walls or their friend’s news feeds. You can’t use a group with your Page though, only your Profile. Many Indie authors have what I call a place-holder Page but are only active on their Profile.
Authors are inviting fellow Indies into these groups to help promote the upcoming book launch often. So XYZ author is invited to participate. The group members are alerted that “XYZ author will be here to spend time with you all. She’s giving away a copy of her… book.”
The author admin creates a thread linking to the free giveaway. The protocol is that XYZ author never mentions their own books. They talk about their favorite heroes/heroines in author admin’s books, etc. This helps promote author admin’s books and helps XYZ author get new readers – and nobody gets spammed!
Authors are teaming up with others who write in their genres, etc. to offer book promos together, boxed sets, etc. This is all being done in closed FB groups. Authors are sharing info and insights into marketing, promotions and ads. They’re working together to support each other. That’s the WANA way.
Lisa has been using Facebook since 2007, and has been a paid administrator, content creator, and consultant for more than three years. She manages Pages for non-profits and small businesses in Canada and the United States. She’s a freelance journalist with nearly 100 articles published, and has counted non-profits such as World Vision Canada as clients. You can find her hanging out on the WANA Intl Facebook Page most days or at her website.