Selling & Social Media–DON'T Be a Personal Space Invader
We writers are kinda weird…okay, a LOT weird. We can drift to extremes if we aren’t vigilant. Either we are the non-stop All-Writing-All-The-Time Channel or we’re afraid to mention we have ever read let alone written a book lest we offend anyone. I get it. I struggle, too. We are artists and “selling” feels…ookey.
Yes, ookey is a word.
Marketing feels especially weird in The Digital Age. But why? Also, why is the ROI (Return on Investment) so dismal with traditional marketing tactics? Facebook ads are a notorious waste of money and I doubt the guy who programmed his Twitter to mention his new book five times an hour has seen a massive uptick in sales.
Perhaps death threats, but not sales 😀 .
I feel that, as we shift from the TV-Industrial complex of the past century and into the Digital Age, we are becoming more of a global village. Information no longer runs one direction, from sender to receiver.
Because the medium has changed. The medium always affects communication, and a lot of well-intended advice fails to account for this shift.
We Heard It the First 20 Times
As much as I rail against it, we still see the relentless book spam. Yet, we are wise to appreciate that as the communication mediums changed, society, culture and values shifted as well.
For instance, we never had America + Television. Once television became a part of our everyday life, America was different. It could not go back to the way it was before television. The change was like a chemical change, a cake that could not be un-baked. The culture changed. Our habits, language, expectations and definitions of “truth” all shifted.
Same with social media.
In the traditional paradigm, “air space” cost money. To put out an ad, a commercial spot on television or even an ad on radio cost money. Even printing off flyers and paying someone to stuff paper under windshield wipers cost money. This “cost barrier” was a sort of gatekeeper that naturally decreased the number of people who would be “advertising” their products.
Then came the Internet and social media.
Now it is FREE! for everyone to talk about goods and services non-stop. The sheer volume of people all pitching their services renders them invisible at best and highly annoying at worst. There is a lot about the new publishing world that I love, but it also has created some serious problems.
How I feel checking e-mail. Remember when we LIKED getting e-mail?
Now that everyone can be published, we are inundated with constant pitching to buy books or download free books or read reviews for books. We can’t escape it.
Posting multiple times a day about our book for sale is like us going to a cocktail party and opening a card table to take book orders. The medium has changed and so have the rules.
Yes, it is important to let people know we have a book to offer, but how we do that has changed.
In the TV-Industrial complex, people merely received information. There was no dialogue, so no social rules applied. We didn’t take offense when we saw a commercial on TV…but the TV wasn’t our “friend.” We were strictly grounded in market norms. Market norms govern commerce. We pay the price on the sticker. We use coupons. Market norms are not personal.
Yet, social media seeks to harness social norms. Social norms are governed by relationships. They are more nebulous and emotionally driven.
I open the door for you and it’s implied I don’t expect a tip.
Where social media gets sticky is that yes, we can get the benefit of social norms. For instance, many people who know and like me from social media might choose to read my book above others even though it isn’t normally a genre they’d read. Yet, we must be careful mixing marketing norms with social norms or people feel used and manipulated.
Thanks for being my friend! Here is a link to my fan page and a free book! Please leave a good review, since we are friends *wink, wink*
Yeah, not creepy AT ALL.
In the Golden Age of TV and Advertising, we accepted that commercials were just part of having entertainment on television. We didn’t “own” any of that airspace, so we willingly acquiesced. Social media changed this dynamic, and, for the first time in human history, the Internet gave us virtual territory.
Tom Anderson was highly intuitive when he called his new social network (2003) MYSPACE. Humans are territorial. Our Facebook wall is literally OUR WALL. When strangers post ads in “our space” it is irritating and personal.
Don’t be a personal space invader.
We cannot get the benefits of social norms unless we respect social norms. On social media, we use terms like “friend” and “Likes.” To humans, these words have meaning, whether we consciously acknowledge this or not. When I “befriend” someone on Twitter and they immediately DM me with a spammy message to buy their book? I am offended.
Because social norms regulate social media.
Social norms don’t mean we are against buying stuff from “friends,” but it does mean we are part of a social dance that we should respect. For instance, how many of you have kids? How many of you have had your kids come home with boxes of candy to sell for school? Who did you go to first to offload overpriced crappy candy? Family. Then friends. Then probably some coworkers.
Because no one wants to go door-to-door selling anything, let alone $4 stale candy bars.
But see how the social norms guided who you would ask, and in what order, and even how you would ask for a sale? Many of those closer relationships are happy to buy overpriced candy, but only because they know you.
Let’s look at this scenario instead.
What if I complimented a woman in the grocery store, then got her chatting about the items in her basket and what she was cooking for dinner? At first she is hesitant but as we chat she lets down her guard and talks about her cat Muffin, and how she likes to bake cookies for the church.
And just about the time she is comfortable talking to me, I ask, “Wow, if your church likes cookies, they would LOVE chocolate bars. Would you like to buy some candy?”
I bet she couldn’t get to
her wallet the door fast enough.
What To Do?
All right. Some of you might be panicking a little right now. But Kristen, how can we ever sell our book if we can’t TALK about it? I never said we couldn’t talk about our books. I said we had to adjust our approach. Sure, tweet about your book but don’t feel the need to camp on top of it 😉 .
It should be clear to anyone looking at our interaction history that we are on social media primarily for the purpose of being social, NOT using Twitter of Facebook as free ad space.
We just need to apply the Golden Rule here.
Don’t just blast out a bunch of links all day. Are you lacking for stuff to read? I know I’m not. How many of you woke up this morning and said, “Gee, you know what I need? MORE information. I don’t have enough. In fact, I have far too much free time I need to fill. I hope I get some more e-mail.”
Most people are on social media because humans are wired to be social. We are looking for connections, not another news feed with commercial breaks. If we wanted that, we’d just watch TV. I joke that social media was invented to fill a need. Many of us were seriously ticked off that Show-and-Tell was canceled after Kindergarden.
We’ve never gotten over the hurt.
We like Show-and-Tell. We love participating and we love watching and sharing in return. Hey, check it out! I baked a CAKE! Look at my new BIKE! I taught myself how to make a TREBUCHET!
Strangely enough, we haven’t changed much since childhood. Making friends is easier over something nonthreatening like a pic of our cat who has shredded the new ten-pack of toilet paper. People can relate. It generates the foundation of all relationships…a conversation.
Meet my fur-baby, Odin the Ridiculously Handsome Cat (who, upon popular demand, got his own fan page)….
I’ve even memed him:
Y’all get the idea. But see how a random picture of my cat, became fun for ALL? A regular pic of my cat taking a nap transformed into something interactive. Suddenly, people who might never have before spoken to me were coming up with captions for Odin the Ridiculously Handsome Cat. Thanks Diedre Dykes!
This has nothing directly to do with selling a social media book, but it IS fun and it IS memorable and it IS the kind of content people love to contribute to and then share. These actions add up over time to create what we call “BRAND.”
Interruption Marketing DOESN’T Work
When was the last time a writer tweeted several times a day about her book and that prompted you to drop everything and go buy? When was the last time you clicked on a Facebook ad to buy something?
One of the reasons I encourage writers to blog is that a blog is very useful for passive selling. Every one of you who follow this blog know I have a book for sale (and even teach classes) even though I have never tweeted about them and never posted about them on Facebook.
How is this?
I serve first with a blog and then, at the end of my post, I mention my books or any W.A.N.A. International classes that might be of interest. So I am promoting my books and classes, thousands of times a day…but I am not doing so intrusively.
Most of you are not offended that I mention my books (I hope), namely because I gave freely, and thus reciprocation on your part feels natural. You don’t feel like I am ramming book ads down your throat.
No one likes a personal space invader.
My attitude is that some of you will read, click and even buy, but those not interested can simply quit reading at the end of the blog post. You might not buy one of my books today, but you know about them. So when the day comes that you decide you need to blog, hopefully my book will be in your mental databanks.
Since you have come to my corner of cyberspace it doesn’t feel invasive when I mention my books and classes, because I mention them in MY space, not YOURS. Also, like the picture of my cat, my blogs are interactive. I tell my thoughts, then look forward to yours. I am super blessed that my comments are a vibrant and interesting community.
See how the experience now no longer only flows one direction? Content-recievers are now content-contributors and social media is far more fun because we are all engaged.
What are your social media pet peeves? Do you see red when people post ads on your walls? Or does it not bother you? Do you buy books from people who promote a lot on Twitter? Or do you not see the tweets? Do they irritate you or make you unfollow? What are some of the areas where you see the most personal space invasion?
Do you have any ideas for future installments of Odin the Ridiculously Handsome Cat?
I love hearing from you!
To prove it and show my love, for the month of APRIL, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).
***Note: I have been out of town and need time to calculate March’s winner, so will announce that NEXT BLOG POST.
Also, for more help on how to use characters to ratchet anxiety to the nerve-shreding level, I am finally back teaching and offering my Understanding the Antagonist Class on April 18th and YES, it is recorded in case you miss or need to listen again because this class is jammed with information.
I LOVE teaching this simply because our antagonists are pivotal for writing a story (series) readers can’t put down. Yet, too often we fail to harness characters for max effect. I look forward to seeing you there! I also offer the Gold level for one-on-one. Maybe you’ve hit a dead end. Your story is so confusing you need a GPS and a team of sherpas to find the original idea. Instead of wasting time with misguided revisions, I can help you triage your WIP and WHIP it into fighting form 😀 .
For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook.