Kristen Lamb

Author, Blogger, Social Media Jedi

Kristen Lamb — Photo

Posts Tagged: sales

Image courtesy of cellardoorfilms WANA Commons...
Image courtesy of cellardoorfilms WANA Commons…

We’ve been talking a lot about social media lately and I am always grateful for your comments and thoughts. This kind of feedback not only helps me improve my blog, but my also books, because I get a glimpse of your worries, weaknesses, fears, loves, and strengths.

As a teacher/mentor/expert, it’s my job to address those fears and put you at ease or reinforce when you’re headed the right direction and give you tools and tips to take what you’re doing to another level.

There’ve been some comments that have piqued my attention lately. Namely this notion to give up on social media completely to write more books (out of vexation for the medium and the task).

Oh-kay….

Social Media is a TOTAL Waste of Time

Write more books instead of tweeting or blogging. Social media is a giant time-suck better spent writing great books.

I don’t know how to answer this besides, Er? *screeching breaks* Personally, I can think of no larger waste of time than researching and reading and spending countless hours crafting a wonderful book of 60,000-110,000 words and then?

No one knows the book exists so few people ever read it, enjoy it or are changed by the author’s story.

It’s like spending six months to a year on an oil painting to hang it in an attic.

 

These days, any agent worth their salt will not sign an author who doesn’t have a social media brand and presence. Rarely, they will take a book from an author who doesn’t…but usually it will come with the requirement the author get on-line and get to work.

I ADORE Dawn Frederick at Red Sofa Literary and once shared a panel with her. She told the story of a book she LOVED and took even though the author wasn’t on social media. She was so impressed with the book she signed the author but told her she needed to get on social media and start building a platform.

After six months, the author refused. Dawn gave an ultimatum. Get your tail on social media or we drop the book and cancel the contract.

Myth-Busting

It used to be that an author who wanted to completely avoid social media went traditional. Well, traditional publishing has now seen the value of social media and almost all of them require it. They require it even if they allot budgeting for marketing. Why? Because social media helps them gain a FAR greater ROI on the marketing dollars spent.

How?

I’ll give an example. I once read a traditionally published craft book that changed my life. At the time, my platform had grown fairly large and I’ve worked very hard to create a solid reputation for recommending only the best resources. I tried to contact the author not only to promote the book, but to get this author to present our conference (which sells A LOT of books).

The web site was an outdated clumsy mess and the contact e-mail at the bottom was no longer any good. The author wasn’t on FB or Twitter and I think I finally located this writer—of all places—on LinkedIn. Four months later the author replied, but by then the window of opportunity had closed.

I was…vexed.

 

Additionally, since I’d had such a bear of a time connecting to the author, I wasn’t going to recommend this tedious experience to others.

Publishers have since recognized this problem and they want to remove as much friction from a potential sale as possible. Their goal is not only to sell a book but to captivate and cultivate a FAN who will buy that book, the next and the next. This is simply smart business.

Though I’m not a huge fan of ads, it makes sense that if a publisher (traditional or indie) is going to pay good money to create and launch one, that anyone interested should be able to easily connect with the author. Same with coveted AP reviews, interviews, or events. Even if we self-publish and pay for promotion, an existing platform will make the most of that investment.

A LOT of any sales is the follow up then the follow-through.

If social media is new, scary, overwhelming? Welcome to being NEW. Most of us start like this…

 

Social Media is for the CONSUMER

I come from a background in sales. Cardboard. Not glamourous but everyone uses it. Being the cheapest or mailing out flyers or calling non-stop was not what sold my product over other choices.

And trust me, we had BEAUTIFUL ads. I also had competition offering a far cheaper product. They also had products virtually IDENTICAL to ours. But ads and price and even selection weren’t the major driving factor in sales.

Rather, it was the customer’s ability to quickly and easily connect with ME.

Maybe the company didn’t need corner board the day they met me. But then, that purchaser I’d spoken to in the spring signed a contract with a client in the autumn who wanted to ship truckloads of water heaters STAT. Water heaters that needed protection during shipping.

Because that purchaser had my personal cell number (back in the days when most salespeople didn’t have one and I paid for my OWN), guess who closed the sale?

Most salespeople didn’t want to pay out of pocket for a cell phone. They liked the old ways, the way business had always been done. Call the office. Leave a message with the receptionist, and then they’d return the call when they got back in off the road (which could be DAYS).

Even if the salesperson got the message once they checked into their hotels, it would be late in the evening. The earliest a customer could get an answer would be the next day.

Me? They talked to the minute the idea flitted across their brains (or within the hour if I was in a meeting).

It cost me $400 a month of my own money to have a cell phone with enough minutes. Back then, 2000 minutes a month was the max one could buy in a package, but I had a nine-state territory and also all of northern Mexico and believed it was a wise investment.

Work smarter, not harder….

 

I put out my own effort and money to make it easier for a customer to find and connect with me instantly. I didn’t have to. But it sure made that $2.5 million a year quota a lot easier to meet. Of ALL the cardboard reps vying for the SAME SALE, I was the one who was Johnny on the Spot to solve a problem. I was the one they could dial and get an almost-instant response and solution.

Though cardboard and novels are different products, that tether of personal connection is powerful.

A large number of agents, especially those at the prestigious agencies, will not even consider a query if they can’t google our name and see we’ve been working to at least connect and begin cultivating a community that can become readers.

But now many authors are going indie or self-publishing. Indie houses I can guarantee will likely ignore anyone who doesn’t want to be on social media. Those who self-publish? WE ARE THE PUBLISHER. What responsible publisher with a hint of business acumen ignores any kind of interaction and follow-up with potential customers (readers)?

It reminds me of the cardboard salesmen who didn’t want a cell phone. They’d missed the point that their job was to serve the customer’s schedule and needs, not the other way around.

Golf is NOT Golf and Dinner is NOT Dinner

Hubby and I had an interesting debate a few days ago. He kinda turned his nose up about wining and dining and entertaining clients (we have two small businesses). But Hubby has spent most of his professional life as a procurement person and is a long-lost cousin of Mr. Spock.

But then I explained that those off-site relaxed endeavors were actually investments in relationships and even friendships. When I took customers to lunch, I never talked business. I wanted to know (genuinely) about their wives, kids, or hobbies and let them have some fun talking about the things they enjoyed. It was personal.

It’s far more important to be interested than interesting.

When I would call to follow up, I asked about how their son’s Little League game went or how the wife was and simply told them I’d be in the area during a certain time. Never asked for money or talked about cardboard.

I also never chastised them or was hurt if they bought from another source. I’d say, “Well, that was a smart business decision. Can’t blame you for being prudent. Just hope I am there to help you next time. You know how to reach me.”

Over time, because of the relaxed atmosphere, I found that customers gravitated to calling me because they knew me, could reach me, and rather enjoyed not being pitched to non-stop. They’d even pay more.

What was really cool was that certain customers eventually refused to deal with any other company but ours, no matter how cheap the competitor’s price. They would even recommend me (and my product) to other companies, because I ignored the ABCs (Always BE Closing) and trusted the power of relationships and consistency.

The same can be said for social media. Blasting spam and bargains and free stuff might work for a while and on a few people, but it doesn’t generate the long-term loyalty money can’t buy.

Sure, back in my cardboard days, it cost me time and money and effort. My hard work rarely paid off immediately and I’d be lying if I said I wasn’t harshly criticized.

But, eventually, when customers had to choose between going to lunch with someone who jammed flyers and price lists in their faces, who never shut up talking about themselves and who insisted on a signature on the dotted line by the time the check came?

Versus me?

I was far less exhausting and annoying to deal with.

Social Media is NOT a Sales Pitch

Social media is like all those lunches or quick, relaxing trips to a driving range to just unwind and chat and become friends. People should know we have a book, just like all my cardboard customers had a fancy folder filled with all our products and a sample box.

But the product wasn’t my focus, people were.

To refuse to do social media would have been akin to me never traveling and sitting by the phone in my office hoping it would ring. That our cardboard would sell itself. I imagine I wouldn’t have lasted long.

To misuse social media is a formula for a customer (reader) to gravitate some place they don’t feel like prey. Social media used properly doesn’t take much time to do, but it will take time to grow roots.

Just like it only took five minutes for me to call a buyer, ask how his kids were and let him know I’d be in the area and ask if he and his receptionist would care to join me for a bite to eat. But, though it took minutes to make the invitation, it took months of care and authentic follow-up to build a foundation of trust that created a loyal customer.

Direct Sales is Almost Universally ANNOYING

Screen Shot 2015-01-20 at 11.38.06 AM

How many of you have gone to having a cell phone because the only people who called the landline were selling something? How many times have any of you said, “Sure, I’ll pay for that cruise right now” after getting a random phone call. Or, “Yes, sign my up for that credit protection plan. TAKE MY MONEY!”

How many times have you found a flyer on your windshield or front door and immediately called for that product or service? Or answered the spam in your e-mail with credit card in hand?

Think of this when using social media 😉 . Relax, have fun and trust this is a process and a really fun one with the right attitude.

I LOVE hearing from you!

To prove it and show my love, for the month of JANUARY, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).

For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook

Image from Street Art Utopia.

One of the words writers hear a lot of is “platform.” What is it? How do we get one? How much time do we need to put in on social media for it to count? Do we get time off for good behavior? All good questions, but before I address them, I’d like you guys to understand something very important:

Author platforms are not the same as they used to be.

If we fail to understand how author platforms have changed, we will look as ridiculous as the guy trying to hitch horses to the front of an automobile. Not only will we look silly, but it will only be a matter of time before we give up in frustration, because nothing we do seems to work.

Platforms Once Were Easy to Control, Thus Easy to Measure

Back in the day, platforms were generally only available to those who could afford one. Hiring a PR expert, distributing a newsletter and even building a web site were all extremely cost-prohibitive. Sure, one could also build a platform by doing speaking gigs or writing articles for publication, but one had to establish credibility before getting a toe in the door, so we are right back to platform went to only a handful of individuals.

And if we happened to be fiction authors, then just forget about building a platform. It was simply too expensive. The only way we had of building a platform or brand was through publishing our books…and that, too, only went to a slim percentage of people who made it through gatekeepers.

Additionally, platforms used to be built in ways that were easy to quantify and measure–I.e. how many clicks on a web site, how many attendees for a speech, etc. In The Old World—B.F. (Before Facebook)—it was easier to measure our influence because our brand/platform was relatively static. It was easy to measure how many people tuned into a radio show, a morning show, and how many “clicked to buy” after these types of events.

PR experts would create an image and that image remained largely unmodified unless it wasn’t working…or the “subject” decided to go crazy and create a Kardashianesque scandal worthy of hiring a spin doctor.

Ah, but Times, They Have Changed

These days, platforms are organic, especially those platforms built using social media.

Is there any other kind?.

We can’t control what happens to the content once we let go. Additionally, social media is a two-way exchange. If Bed, Bath & Beyond sends me a mailer, they aren’t expecting me to like it, then photocopy it and distribute it to my friends. Yet, that is exactly what we are after when it comes to social media. We are trusting others to take in what we offer (content), like it and then pass it on to their networks.

The Upside & The Downside

What is wonderful about social media is that we always have the potential for world-wide exposure, to go viral, etc. We also have a lot more fluidity than years ago. We can write in different genres or dabble in transmedia or become hybrid authors because followers are interacting with us daily and real-time.

Yet, the downside of the new paradigm is that social influence is virtually impossible to measure. For more about why, go here to my post The Dark Side of Metrics—Writer Friend or Ticket to Crazy Town? Not only is social influence virtually impossible to  measure…but it is accessible to everyone. In the old days B.F., we were only competing against a slim few with the cash or tenacity to build a platform. Now? To quote The Incredibles

When everyone is special then no one is.

In a time when everyone has access to the same tools, how can we ever hope to stand apart?

So all of this is to say that platform and brand have changed as much as publishing has. If writers want to survive and thrive in the new paradigm, they must let go of the old and embrace the new.

A New Attitude

One of the largest hindrances I see to authors building a great platform has to do with their attitude toward being required to build one. It’s just another chore, a drudgery. It makes us feel weird and dirty, like we are selling out and compromising who we are. I totally appreciate these feelings, because I have felt them, too.

I felt them before I really understood what author platform meant.

In a world where most writers are moaning and groaning about being required to have a platform, the only chance we have of standing apart from the masses, is we must change our attitude and our approach. Sure, easier said than done, right?

No. Not really. I think if we take a moment to peel back why we feel the way we do, it will be easier to enjoy this new leg of author evolution.

So Why Does Building a Platform Make Most of Us Feel Icky?

How many of you ran out and bought John Locke’s book, How I Sold a Million Books in Five Months? Hey, I did. I can always learn, and Locke actually had some really great ideas, but I did have to ask myself some hard questions. Why didn’t his methods resonate with me? Why did many of Locke’s tactics make me feel queasy, as if I had escaped one sales job just to land another one? After a lot of thought, I realized it had to do with intent.

When experts throw around phrases like “target your audience,” I must confess that all I can think of is a red-dot laser site landing on someone’s chest.

 

I am writing a book. Prepare to be targeted.

Maybe it’s just me *shrugs*.

See, Locke will even tell you in his book that he is a born capitalist. He worked in sales for years and started all kinds of businesses. To him, books were just a new way of making money. He saw a tremendous marketing opportunity in the shifting paradigm, and he used his talents and went for it and it paid off. He spent $25,000 figuring out what tactics worked and what failed. He experimented with all kinds of genres and tactics, but not because his art and love happened to be writing.

Locke’s art and love was capitalism and marketing. 

You can see Locke’s excitement coming off the page as he relates his stories of how he tried all kinds of tactics to see where the numbers went. Locke’s art form happened to be numbers. Writing was just the medium, much like a sculptor might choose marble or clay. The reason Locke has such passion is he is doing his art.

But is Their Art Your Art?

For writers who have a love of sales, Locke’s book will really resonate because you will be doing your art. OR, you will at least be blending two arts you love together—sales and writing. Yet, for writers who break out in hives at the mention of the word sales and who are in this for the art of writing?

Hasta la vista, Baby.

Same thing with the PR & social media marketing people. They love to offer suggestions of how to help writers. They are lovely people who are sharing their art, and they want us to love it as much as they do. Some writers do love their methods and find PR and social media marketing is their art, too and that is why these classes have a lot to offer even if they differ from mine.

But what about the rest of us?

What if Sales/Marketing is Not My Art? Am I Doomed?

No. Not at all. But I will challenge you to stop trying to make their art your art. Think of it this way. Some of you, if I said you would be required to also design your own book covers would squeal with joy. Why? Because you also have a love for drawing or graphic design in addition to being a writer. You have more than one art. 

Our art is not our skill; our art is where our heart and passion rests.

Some writers do wonderfully learning marketing and sales skills because it is congruent with an existing passion. Some writers didn’t even know they had  a passion of on-line marketing, but, after a class at a writing conference, they were hooked once they had the know-how.

For the rest of us?

You could teach PR and on-line marketing until the end of time, and we would still hate it with every fiber of our being. We’d hate it just as much as a kid who loves building model airplanes being forced to learn to play the piano. For this kid who is forced to learn an instrument, piano would be a chore, and because it is a chore, any music he makes would always be robotic. It would always lack the essential ingredient that makes music art—passion. 

This is the same reason that writers who hate sales and marketing will always fail. Because it is a chore, it will lack the critical ingredient to connect—passion.

But, Kristen! All of us have to get out there and sell and market!

No, you don’t. I know many well-meaning people have told you this is the case, but it is a false syllogism. A false what? A false syllogism.

Example 

All people who dig ditches sweat profusely.

You are sweating profusely, therefore you must be digging a ditch.

For Writers?

All master salespeople and marketers have platforms that sell lots of books.

Writers need platforms that sell lots of books, therefore writers need to be master salespeople and marketers.

Or…

All social media technology experts have a large platform.

Writers need a large platform, therefore writers need to be social media technology experts.

NO!

We Can’t Fake Passion

If we hate what we are doing, people feel it. Conversely, when we interact with passion, people feel that, too. Why do you think I am so against automation? People who pre-program all their tweets do not love Twitter. They don’t LOVE interacting and thus there is no passion, so no connection.

This is why doing social media this way takes such HUGE numbers to be effective. It is the same ROI (return on investment) we would get with sending out spam e-mails or junk mail–about 1-5%. Thus, for every 20,000 followers, only about 200-500 will listen and fewer will care.

Words are Our Art

Social media is nothing but words. We writers use words to create feeling and emotion. We use 26 black letters in various combinations to spark passion and interest. Social media can be a drudgery when we aren’t connected to our muse. Yet, when approached with the correct attitude, social media a new canvas for the writer-artist.

We will talk more about platform and ways to make social media our art next week. In the meantime, I want you to answer some questions:

What is it I fear the most about social media?

What do I believe it is taking away from me?

What are the emotions I want readers to feel when reading my work?

Of all those emotions, which one is the most important? Do I want people to feel love, passion, inspiration, courage?

So what are some questions you guys have? Do you feel better now that you have permission to hate sales? Can you spend some time defining your own art and think of ways to infuse it into your social media? For those already doing this, can you share with the rest of us?

I LOVE hearing from you!

And to prove it and show my love, for the month of March, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. If you leave a comment, and link back to my blog, and mention my book We Are Not Alone in your blog…you get your name in the hat THREE times. What do you win? The unvarnished truth from yours truly.

I will pick a winner every week for a critique of your first five pages. At the end of March I will pick a winner for the grand prize. A free critique from me on the first 15 pages of your novel. Good luck!

Note: I will announce last week’s winner later this week. I am having problems with my web site and e-mail and my web people are working to remedy the problem. Thanks for your patience.

I also hope you pick up copies of my best-selling books We Are Not Alone–The Writer’s Guide to Social Media and Are You There, Blog? It’s Me, Writer . And both are recommended by the hottest agents and biggest authors in the biz. My methods teach you how to make building your author platform FUN. Build a platform and still have time left to write great books.

This Week’s Mash-Up of Awesomeness

50,000 Inimitable Smiles by Margie Lawson over at More Cowbell

How to Get Media Coverage for Your Book over at Jane Friedman’s place

Was March 2012 the Day that Traditional Publishing Died? by the ever-brilliant Bob Mayer

Amazon Signs Up Authors Writing Publishers Out of the Deal by the NYT

Beautiful Breakups–What the Revision Process Can Teach Us by August McLaughlin

How Can Modern Writers Become and Stay Visible? by the fabulous Jody Hedlund

Ten Things You Should Know About Setting by the awesome-sauce Chuck Wendig

Yesterday, one of the commenters asked my thoughts about introverts on social media. At first glance, it seems that social media, social networking and social platform-building is a job made in heaven for the extrovert. Well, yes and no. Actually, each personality brings a unique skill set to the table.

The terms “extrovert” and “introvert” were first made popular in the 1920s by the famous psychologist Carl Jung, then given further momentum later by the Myers-Briggs personality test. Over the past century, it appears our society has developed an unhealthy fascination with the extrovert, favoring the bubbly, outgoing energetic personality over their quiet, more contemplative counterparts. Corporations spend money by the buckets training their people to “group think,” and “team-building” has virtually wiped out all quiet reflection.

In a world that can’t seem to stop talking, the introvert is getting lost.

Yes, I am an extrovert *shock face*, but one thing you guys might not expect is that I actually score very high as an introvert as well. Every time I’ve taken the Myers-Briggs, I score almost dead even on the extrovert vs. introvert questions. I am technically an extrovert with strong introversive tendencies. It generally is only one or two answers that have tipped me over to the extrovert side. I do feel that introversive side is part of what drew me to becoming a writer in the first place.

So, let’s just say that I do have some idea of what it feels like to be an introvert trapped in a corporate culture that doesn’t value quiet time. I know what it feels like to slug though meeting after meeting with every person feeling the need to fill the air with chatter and suggestions, whether they’d thought them through or not. And to make matters worse, our culture seems to reward the person who is noisiest, regardless whether the person makes any sense at all.

I remember being part of a sales meeting and all the reps were tossing out what they thought the company’s main focus for the year should be. Lower prices! Shorter lead-times! More choices! The CEO was just beaming in the sea of all this noisy brilliance. After a while, I finally raised my hand said something that stopped everyone cold.

“Has anyone asked the customers what they feel is important?”

See, one area introverts shine is they tend to be better listeners. Most managers will seek out the gregarious chatterbox who isn’t afraid to strike up a conversation and recruit them to the sales force. Yet, the interesting thing is that what makes the extrovert supposedly “good” at sales, can actually be a hinderance. To be good at sales, the extrovert needs to, above all else, learn to be a good listener first…and that is an area where we extroverts can struggle. We get so busy being entertaining that we often forget to be quiet long enough to hear the real problem our product can solve.

Thus, when it comes to social media, introverts are at no disadvantage…well, not using the WANA approach. Originally I had intended to only post one vlog this week. But, since the weekend was such a disaster, yesterday, while Spawn was passed out on codeine, I filmed a quick vlog to answer this question…because talking is easier than writing at this point. And the Spawn is doing fantastic today. Thanks for all the prayers and support.

As you can see, the introvert doesn’t need to become an extrovert in order to rule social media. In fact, using WANA, introverts can actually rely on their extroversive teammates to carry on their message while they rest and recharge. Since WANA is a community, we all harness each other’s strengths while collectively mitigating each other’s weaknesses. TEAM–Together Everyone Achieves More. Introverts have their own special contribution, and we aren’t here to change your personality, just your approach. Introverts have just as much to contribute to the world of social media, so don’t try to be something you aren’t. No phonies!

So what questions do you have that you might like for me to address on the vlog? Questions about social media? Craft? Questions about sea monkey training? Throw it out there.

I LOVE hearing from you!

And to prove it and show my love, for the month of…heck it is close enough for March, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. If you leave a comment, and link back to my blog, and mention my book We Are Not Alone in your blog…you get your name in the hat THREE times. What do you win? The unvarnished truth from yours truly.

I will pick a winner every week for a critique of your first five pages. At the end of March I will pick a winner for the grand prize. A free critique from me on the first 15 pages of your novel. Good luck!

I also hope you pick up copies of my best-selling books We Are Not Alone–The Writer’s Guide to Social Media and Are You There, Blog? It’s Me, Writer . Both books are ON SALE for $4.99!!!! And both are recommended by the hottest agents and biggest authors in the biz. My methods teach you how to make building your author platform FUN. Build a platform and still have time left to write great books.

A couple weeks ago, I had a post about how to sell fiction. We explored the WHY behind the BUY. The same tools that will sell car insurance or bank accounts won’t work for selling books. Fiction is emotional, and often we will purchase based off feelings. This is why likability on social media is so crucial to marketing. We are no longer selling stories…we are selling ourselves, which just confirms for me that writers really are the oldest profession in the world. But that’s another topic entirely :D.

Often we will judge a book by its cover author. If interacting with the author is a pleasant experience, we feel better about purchasing their books and even promoting them to our network of connections. Conversely, if an author is self-centered, self-promotes non-stop, spams everyone in sight, takes without giving in return and acts like an equestrian derriere, we would sooner suck nails through a straw than part with .99 that would benefit the jerk writer. A few of you were concerned, however, about how to be “liked.” No need to panic. Today’s post is here to help. Connecting with others is so simple that we frequently make it harder than it needs to be. Being likable doesn’t mean we need to be phoney.

There are a lot of different ways to do social media. My WANA methods rely heavily on learning to be part of a team, and, as we have discussed before, this is very contrary to traditional marketing. I believe social media works like a barn-raising. Everyone does a little bit for the good of the whole. Even just being mindful to do small things makes a huge difference in the long-run.

One of the biggest obstacles we face in social media is that we do have to limit the self-promotion. It turns people off and they really aren’t likely to listen when we go around tooting our own horn. What do we do then? We do what is counterintuitive…we support others.

The single largest determining factor as to whether a person will succeed or not on social media is our L.Q. Heard of I.Q.? Well, L.Q. is your Likabilty Quotient.

We don’t care how smart you are as much as we care if we LIKE you. When working on our social media platform, the ever-present questions should always be:

Do people like me?

I know it sounds crazy, but it is true. And there is no need to panic. Calm down. You don’t need to hide all your Star Trek paraphernalia and tell your friends to get in the closet. This isn’t high school, where popularity is based on stupid stuff.

Likability is important. Why? We hang out with people we like. We promote them. We go out of our way for them. We want them to succeed.

Our information can be the best on the web, but when pitted against another blogger with not-as-great-information…but she connects to readers and we don’t? The likable blogger will win. If she promotes others and we don’t? Again, she will win.

Being an excellent writer is not enough.  When we get out on social media (or even launch a blog) we must make sure we have good content. That is a no-brainer. I don’t know about you guys, but find it hard to like people in person who ramble or talk to hear the sound of their own voice. On the web, I like substance just as much.

But, in addition to that great content, we MUST actively work on how others perceive us. We must become likable. How to we become likable? We serve others first. Remember the barn-raising? Help them raise their barn, and most people will be more than happy to return the favor.

Top 10 Ways to Raise Your L.Q.

1. If we are on Twitter and we know an author writes great blogs, RT (retweet) for them. It only takes a minute of time, and it earns you a reputation of being an edifier.

2. Comment on blogs (REAL Comments). A healthy comments section is a sign of a healthy blog. Comments are encouraging to bloggers who take a lot of time to craft meaningful posts. When readers take time to comment, it has the potential to generate dialogue. Dialogue is critical for a blog to thrive.  I want comments on my blog, so I go out of my way to comment on the blogs of others.

3. Reply to comments on our own blogs. I wish I could reply to every single last one of you. You guys have no idea how much you make my day when you take the time to post feedback, compliments or even your opinions. Remember in social media, our goal is to form relationships. Relationships are two-way streets.

4. Visit the sites of those who post in your comments. You guys might not be aware, but I am always on the lookout for great blogs for the mash-up. I regularly click on your websites and blogs.

5. Embed trackbacks (hyperlinks)…um the blue thingies. Link to other blogs you like. Link to books you like. Hey, we need all the help we can get these days. There are A LOT of choices. Mash-ups (lists of favorite links/blogs) and even recommendations are a great way to help out other writers and generate more traffic to your blog at the same time. Everyone wins.

6. Blog about your favorite books, then link to that author’s book, home page or blog. Need blogging ideas? Go out of your way to promote others. Part of why I talk so much about Bob Mayer, James Scott Bell, Les Edgerton, Donald Maass, Blake Snyder, Jessica Morrell and Christopher Vogler is because these writers are my heroes. I believe that these are the best teachers in the industry. Now, instead of them having to go out and self-promote I have gifted them with the best gift a writer can have….a genuine word-of-mouth recommendation from a fan. Make life easy on other authors, and who knows? They might one day love to return the favor.

7. When you see a blog/book you like, take a moment to tweet the post or repost the link on your FB page. This helps the blogger/author gain exposure she otherwise wouldn’t have. It also benefits people in your circle of friends in that you are acting as a filter for great information…which helps your platform grow because people trust you for quality goods.

8. Openly praise. When I see a writer post a blog, I go out of my way to open, scan and take a look. Then, when I post, I make sure to add a “Great post!” or a “Very interesting!” Trust me. People remember an authentic compliment.

9. Repost someone else’s blog. Some people might get weird about this, but this is an amazing way to spread influence for you and the blogger you repost. Have the flu? Power outage and you don’t know how you will get a blog together in time? No worries. Just repost. How do you do this?

Give the title of the blog, and make it very clear you are reposting someone else’s content. Only give the first couple paragraphs…enough to hook a reader. Then add a hyperlink to the original blog. Now you have a blog post and the blogger you promoted now has exposure to your regular followers. I gain a lot of subscriptions this way. There are some people who had never heard of me until Marilag Lubag (Hi Marilag!) reposted one of my blogs. Her readers followed the hyperlink, loved my blog (in its entirety), and I have new fans. Yippppeeee!

10. At least hit the “Like” button. I know that sometimes I read blogs on my phone and I really don’t feel like trying to type out a compliment. I have a touch screen and there is an auto-correct function. My compliment would probably look like this:

 I loved your blood. You make so many grape poinsettias and I wish I wood have fought of it. Grape stuff. Looking forehead to next leek’s blood.

So if you don’t want a blogger thinking you want to “leak their blood” instead of “read their blog” it is fine. Hit the “Like” button. Takes two seconds and it encourages the writer who put their effort into the blonde…blood…blog. And they WILL remember your face.

You know, I didn’t always do things the right way. In the beginning, my blogs sounded more like lectures. Was I stuck up? No. Was I insecure and waiting for the digital cabbages to come flying through the screen? Yes. Fear of saying the wrong thing or sounding stupid or making a mistake can keep us from genuinely interacting. But when we fail to interact, what others see is a snob, not someone who is literally terrified that both feet will fly in her mouth. I know it doesn’t make sense, but humans are self-centered, insecure and neurotic.

If someone makes a weird face, we automatically assume they are looking at our fat thighs (okay, maybe that is just me). We don’t stop to think that person might be shy. Why? Because we are paranoid narcissists and like to believe we influence everything. It’s a control thing. You know I am right :D. You, in the back, lurking on my blog. We do like you, you just were so quiet you blended in with HTML. Come hang out. Have a snack.

Can you spot the writer?

Being likable is far easier than it seems. I guarantee you that if you just employ a handful of those ten tactics, your following will improve tremendously. Why? Because you will be giving others what we all desperately need…support, validation, compliments.

What are some habits/behaviors that you guys LIKE? What small or big things can others do that just warms your heart and puts you on their team? Conversely, what are some pet peeves? Maybe we are screwing up but don’t know. Educate us! I want to hear from you guys.

I LOVE hearing from you!

And to prove it and show my love, for the month of February, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. If you leave a comment, and link back to my blog, and mention my book We Are Not Alone in your blog…you get your name in the hat THREE times. What do you win? The unvarnished truth from yours truly.

I will pick a winner every week for a critique of your first five pages. At the end of February I will pick a winner for the grand prize. A free critique from me on the first 15 pages of your novel. Good luck!

I also hope you pick up copies of my best-selling books We Are Not Alone–The Writer’s Guide to Social Media and Are You There, Blog? It’s Me, Writer . Both books are ON SALE for $4.99!!!! And both are recommended by the hottest agents and biggest authors in the biz. My methods teach you how to make building your author platform FUN. Build a platform and still have time left to write great books.

FREE! is so powerful few of us can resist. In fact, I would be so bold as to say that FREE! is what gave the indie and self-publishing movement the traction to become the wide-sweeping change we see today. FREE! finally leveled the playing field between the traditional and the non-traditional industries. So if FREE! is so awesome, what’s the problem?

More about that in a moment.

A Brief History of Zero

The concept of Zero hasn’t always been around. Zero was invented by the Babylonians, then debated by the Greeks—How can something be nothing?—then finally paired up with the numeral one by the Indian scholar Pingala. Later it was adopted by the Romans. In fact, there is some debate that the explosion of the Roman Empire was due, in part to the adoption of Zero. Roman numerals could only count so high, so it limited expansion.

And boy are we glad that the ancient Romans were a greedy lot. Can you imagine how difficult it would be to give a cute member of the opposite sex our phone number if the numbering system hadn’t changed?

My number is VII I VIIII…Crap! Hold on. That was VII I IX….

Back to my point. Once there was a notion of Zero in context with a decimal system, Zero was here to stay. It swept the ancient world like a primordial Beanie Baby fad and stuck around until finally a little place called Silicon Valley took Zero to a whole nutha’ level.

Did you know that there are 10 types of people in the world? Those who understand binary and those who don’t.

*drum, roll snare*

Yes, I’ll be here all week. Drinks are half price until five.

So let’s just say that Zero, on its own, already had it made. What could be better? Introducing the emotional equivalent of Zero we all know as FREE!

FREEE!!!! FREEEEE!!! How we love FREEEEEE!!!!

I see FREE! being used all the time, and I know how powerful this tool can be. FREE! has changed publishing as we know it.

A Brief History of FREE! in the World of Publishing

Not too long ago, if an author went any route other than traditional, it created a problem. The authors had to sell books that had not passed the gatekeepers of publishing (kinda bad juju) at an equal or higher price than a book that had (really bad juju). No easy feat.

As an example…

I had a family member who wrote a romance novel. This family member, so eager to feel validated as a writer by being published, “published” through Publish America. So, we had basically a book that content-wise was probably the equivalent of a $4.95 Harlequin…only it cost I kid you NOT $34…before shipping.

I never pay $34 for any book…even for family. A $34 book better have gold pages and a foot massage and…nope, still won’t drop that kind of money on a book.

Yet, here is the thing, who other than family would pay that kind of money for ANY book?

I have no idea if my relative’s book was good or bad. I never bought it, so I never read it, but I can see how many self-published authors were in the same dilemma as my relative. It didn’t matter HOW good the content was because NO CONTENT was THAT good.

So, as you can see from my example, a lot of self-published authors faced a real conundrum. It was bad enough to be labeled as an inferior writer, but then to try and sell wares perceived as less valuable at as much as a 200% higher price? Frankly, the game was over before it began.

To add another level of difficulty, many of these writers needed to recoup their investment. They simply didn’t have the luxury of discounting their books, let alone giving anything away for FREE!…so they were almost doomed from the start. Pricing alone was enough to keep them from ever being viewed as real literary players.

What happened?

So the digital revolution hit and with the increase in e-readers, suddenly self-pubbed or indie pubbed writers could use a new tool—FREE! Since an author didn’t have to pay any more for one e-book than he did for a thousand books (unlike paper books), pricing was no longer a problem. And, since traditional publishing sure wasn’t giving books away for free (yet), self-pubbers and indie pubbers soon did what all good entrepreneurs do. They capitalized on a vacuum in the market.

Fast-forward to Christmas of 2009.

The sale of iPads, Kindles and Nooks EXPLODED and people wanted “stuff” to put on their new shiny e-readers, but they only had so much money on the gift card, and traditional publishers weren’t giving THAT much of a discount on the electronic copies of their books. Indie and self-pubbed authors swept in with a solution. Try my book…for FREE!.

FREE was here to stay.

The Advantage of FREE!

FREE is enticing. Few things get our hearts hammering like the glorious word…FREE!. People can try our books for FREE! and risk losing nothing. What is the downside? When we get stuff for FREE!, there IS no downside to the decision and, no downside makes us humans feel all warm and fluffy.

We dig warm and fluffy.

FREE! is awesome when lots of people download our books. It makes us feel special. But beyond that?

FREE! has no power in the publishing world unless there is an impetus for consumers read then talk about our book so more books can be sold. Great, we give away 50 FREE! copies of our new book. If the books sit there unread in a bunch of Nooks and Kindles hanging out with the games we will never play, then we really didn’t gain anything. In fact, we likely lost more than we gained. FREE! can be a powerful sales tool, but we need to make sure we are employing it wisely.

The Trouble with FREE!

First of all, FREE! isn’t special when everyone is doing it.

My social media approach is very different from a lot of other experts. I believe that traditional marketing is an almost total waste of time and does little to drive book sales. Here is WHY.

The same negative effect can also happen with pricing. Oh, sure those first people who got the bright idea to offer a book for $1.99 or $2.99 or .99 cents hit a home run.

But what about those thousands who have followed suit?

When we are the only guy handing out FREE! books, then sure people line up around the block. But when every other indie or self-published author is offering FREE! downloads? It dilutes the allure of FREE!.

When FREE! has Lost its Luster

This is where social media and platform now become important. I feel that, in the face of zillions of FREE! books, people will then prioritize whose books they will read at all or even first. They will default to who they know and who they LIKE. Then if they enjoy the book, the impetus to talk, blog or review the book will greatly increase if there is a personal compulsion to act. Translation?

We’d do it for a friend.

We prioritize by reputation for quality and by relationship. We line up to download FREE! stuff from J.A.Konrath or Bob Mayer or even FREE! short stories from Vicki Hinzi or James Rollins. We might even download from friends or even writers whose blogs we love and trust for excellent content like Chuck Wendig or Tawna Fenske.

In the face of all this FREE! relationship sales matter.

Either we have a prior relationship with the product—I.e. J.A. Konrath’s many best-selling titles OR we have a personal relationship and we want to support this writer as a person. That is one of the reasons that the WANA teams are so POWERFUL. We connect to each other as people, so we go out of our way to offer support. FREE! has power because others care about the author.

Yes, Free! Can Hurt Us

FREE! actually does have the power to hurt. In the behavioral economics book Predictably Irrational—The Hidden Forces that Shape Our Decisions, MIT Professor Dan Ariely states:

The critical issue arises when getting FREE! becomes a struggle between a FREE item and another item—a struggle for which the presence of FREE! makes us make a bad decision. (page 52)

Remember earlier, the attraction of FREE! is most powerful when there is no chance of us making a bad decision. But what about this scenario?

We just finished reading the latest and greatest novel on our new Kindle Fire and decide that we want to download a new book. Lured in by FREE! we download a handful of titles that are being offered FREE! for a limited time. We don’t even bother with sample pages because, hey! They are all FREE!

Ah, but then we sit down in our limited FREE time and open the first book. The formatting looks like it was done by a blind wombat. The second book? It was clear by page five this writer had never met spell check, and was, from all appearances, highly allergic to proper grammar. The third? So many POVs we needed Dramamine to keep up with perspectives. The fourth?

Screw it.

By this point we are just going to go pay regular price for a book we can enjoy reading. Sure, the new publishing paradigm is awesome, but the downside is that what used to meet a slush pile is now being passed on to readers to sift through. Readers may or may not want to put out all that effort for a bargain.

When FREE! Transforms

See, FREE! makes an interesting transition in the world of publishing. If I grab a handful of FREE! Hershey’s Kisses at the chiropractor’s office over the .50 cent Lindt Truffles for sale at Walgreens, I still have a pleasant experience. But, if I download enough FREE! books and too many of them are a bad, time-wasting experience? Then FREE! has lost its luster and with it its power.

FREE! can hit a critical threshold where it is just…annoying.

For instance, I have a childhood friend who grew up to become a realtor. She has never sold me a piece of property but this didn’t stop her from sending me a FREE! magnet calendar. Now, the guy that sold us our house ALSO sent us a FREE calendar…along with every real estate agent in the DFW metroplex.

You guys know I am exaggerating, but you get what I am talking about.

I have a drawer full of FREE! that just annoys me every time I look at it. The Scottish part of me is too frugal to just toss a perfectly good calendar/stress ball/magnet/koozi but I am up to my eyes in FREE! stuff that just clogs up my drawer and my life.

See, I bet the first real estate agent that sent people a FREE! koozi got some business, but now that ALL of them send out this FREE! crap? We just default to the agent we know from church or the one we met at Rotary. The FREE! no longer is a consideration, but rather is a source of consternation. We default to who we know and who we like.

Among Other Down-Sides, Free! Can Make Us Seem Desperate

Back in the 90s, at the height of the dot.com explosion, every tech company was eager to hand out free shirts, free koozies, free notebooks, FREE! FREE! FREE! Yet, in the face of all this FREE! stuff, the company my at-the-time-fiance worked for took a very different approach. They offered nothing simply for FREE! and a weird thing happened.

People’s interest piqued.

Potential customers wanted to know why, when all the competition had all this FREE! stuff, did this company not follow suit? By NOT being like everyone else, this company stood apart because they offered nothing FREE!

Oooh, they don’t give out FREE! stuff so their product must be more valuable.

What’s the saying? Why buy the cow if we get the milk for FREE!? There is something to that. FREE! can be especially harmful if all we have is one title for sale or if we are at the low end of the Amazon ranking. Whether it is true or not, the subtext is too often–Oooh, she couldn’t get anyone to drop $5 for her book, so now she’s giving it away?

I see a lot of writers get very excited because Two hundred people downloaded my book! Okay, but unless that two hundred translates into more than two hundred actual sales, then we are actually in the red. FREE! must serve a long-term advantage or we are just handing away work that cost us blood, sweat and tears.

Just because we are artists, doesn’t mean we shouldn’t be paid for our work. I am dedicated to helping all of you realize your dreams, and part of that is teaching you how to get paid for your work.

So is FREE! ever good? Sure! There is a way to use the Power of FREE! for maximum advantage…and we will talk about that next week.

What are your thoughts? Have you had a wonderful experience offering FREE! books? Want to offer tips? Pointers? Do you download free books? Have you found some real gems? What are some problems you see with FREE!?

I LOVE hearing from you!

And to prove it and show my love, for the month of January, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. If you leave a comment, and link back to my blog, and mention my book We Are Not Alone in your blog…you get your name in the hat THREE times. What do you win? The unvarnished truth from yours truly.

I will pick a winner every week for a critique of your first five pages. At the end of January I will pick a winner for the grand prize. A free critique from me on the first 15 pages of your novel. Good luck!

Last Week’s Winner of 5-Page Critique is Kareen Yvette McCabe. Please send your 1250 word Word document to author kristen dot lamb at g mail dot com. Congratulations.

I also hope you pick up copies of my best-selling books We Are Not Alone–The Writer’s Guide to Social Media and Are You There, Blog? It’s Me, Writer . Both books are ON SALE for $4.99!!!! And both are recommended by the hottest agents and biggest authors in the biz. My methods teach you how to make building your author platform FUN. Build a platform and still have time left to write great books!

Happy writing!

This Week’s Mash-Up of Awesomeness

First, a FABU interview. James Rollins interviews Jon Land. Pop by and show some WANA support. This is a first for both of them.

Best-Seller Lists versus the Long Tail Really excellent post by NYTBSA Bob Mayer.

The Value of Publicity and The Myth of a Best-Seller by J.A.Konrath are both worth a look.

Kristin Nador has a wonderful series about blogging and this gal practices what she preaches. VERY useful series, so make sure you check it out.

My Life as a Three-Headed Chimera by Marcy Kennedy. WONDERFUL and POWERFUL blog about people-pleasing.

Have a hard time keeping up with all the blogs you love? The amazing Jenny Hansen has a post introducing us to Triberr. Yeah, I didn’t know what it was either but Jenny can help you out.

One of my favorite blogs is by the so-talented-and-also-pretty-I’d-stab-her-if-I-didn’t-like-her-so-much Tawna Fenske. Don’t Pet me I’m Writing is always a great place to perk up your day. This post on shampoo shopping? Too funny! And her fiction is truly wonderful. I HIGHLY recommend Making Waves.

Another author who makes me so jealous I could explode is truly talented and generous with her knowledge is Jody Hedlund. She has a wonderful post about How to Make Your Book Play out Like a Movie.

Jane Friedman has a fantastic post When You Need to Secure Permissions and while you are over at Jane’s MAKE SURE you check out Porter Anderson’s Writing on the Ether to keep up with the latest trends and changes and the best information available. Porter whittles down the web to the best, so this site is a HUGE time-saver.

Where there be dreams, there be dragons. Time to slay some beasties! Fabulous post by Ingrid Schaffenburg who is doing a wonderful series about dreams.

Do you call yourself a writer or an author? by Jami Gold.

Is Amazon guilty of predatory publishing? over at NPR