Kristen Lamb

Author, Blogger, Social Media Jedi

Kristen Lamb — Photo

Posts Tagged: Twitter

Image courtesy of Flickr Creative Commins via Per Gosche
Image courtesy of Flickr Creative Commins via Per Gosche

I’ve been an advocate of writers using social media since 2004, before social media was really a thang. In the early days of Gather and MySpace it occurred to me that we were seeing a fundamental shift in how humans would 1) be communicating 2) forging relationships and 3) finding/discovering entertainment.

Digital Age Writers? You have…no…idea.

Back in my day *wags cane* we were fighting the Russians and there were NUKES pointed at us for twenty years. We had to get our moms to drive us to a library to research for a paper using the Dewey decimal system. There was no Google. 

If you wanted a popular book and didn’t save enough babysitting money to preorder the next David Eddings book in the Pawn of Prophecy series? In hardback? You waited.

Your turn. Like behind fifty other people.

And hoped the book wasn’t overhyped crap and the last thing you’d read before being nuked.

In my day, you wrote stories in ink by handOr? On THIS thing…which you could use to brain a Russian….before he nuked you.

Thomas' Pics Image via Flickr Creative Commons
Thomas’ Pics Image via Flickr Creative Commons

And you prayed to GOD that your little brother properly screwed on the cap to the whiteout so it wasn’t dried into one glob of white goo. And if you changed your mind where a scene went? TOUGH FRIGGING LUCK. You should have plotted it out better the first time, Smart Guy!

#welcometoREALcutandpaste

When I was growing up, we didn’t know the author. Writers were proper and respectable and had the basic decency to keep their weirdness hidden from the public eye.

Freaks.

And books? We had to go to a store. A real store with like walls and freaking shelves. And if they didn’t have the next Dragonlance book? Well then cry you whiny little baby. Cry. You had to WAIT and hope you weren’t nuked before they got in the shipment.

I had a friend who skateboarded alone to a B. Dalton’s. Yes, he was nuked.

Okay, I’m finished 😀 .

For now.

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Image via Aaron Flickr Creative Commons.

Okay, Twitter. You writers today are so spoiled but many are just wrecking one of the most powerful ways to build an author brand. Or, to go with today’s goofery? Nuking it.

What’s been strange to see is how in the older days when we were forced to interact face-to-face, interpersonal communication was just natural. Social media is supposed to simply be an extension of that. It is meant to be social and a reflection of how we would interact in person.

As a social media expert, I run into all kinds of strange behavior and tips that make me scratch my head. It’s as if the second we want to create a brand or mention we have a book for sale, we forget everything we know about being human.

Twitter is a great way to build a brand and connect and cultivate future readers, but it is shockingly misused.

Today’s post (obviously) is tongue-and-cheek, but humor can be the best teacher even if we’ve oopsed. Thus, here are eight ways to nuke your brand. Like glass-factory-glow-in-the-dark-grow-500-pound-strawberries-for-the-next-six-hundred-years.

Yes, I am being a drama queen. Too much Aqua Net killed off my brain cells.

So Eight Ways to NUKE your BRAND.

Tip #1—Only Use Automation

Writing a 140 characters is SUPER time-consuming. We aren’t Jack London. Besides, people love robots. I know when I feel lonely, I call AT&T because I know a human being will NEVER answer…EVER. Humans can be so boring and don’t offer us the option of hitting 6 if we want to hear everything they just said all over again. 

Yeah, all my BFFs send me automated messages.
Yeah, all my BFFs send me automated messages.

Real Life Application: Program cell phones to call friends and family at regular intervals to ask for money. They’d dig that.

Tip #2—Make Sure All Preprogrammed Tweets are “Carefully Crafted”

Because when we take time to artfully craft our spam, people don’t mind. They LOVE believing a real person is there only to be fooled. It’s like when that cute guy/gal in high school pretended to want to go out with us. Now we can relive that experience as adults by being duped into thinking we were chatting with a real person who actually cared.

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Real Life Application: At the holidays, volunteer to bring one of those awesome fried turkeys, then show up instead with Tofurkey. They won’t know the difference.

Tip #3—When Programming Tweets Include Popular Hashtags…ALL OF THEM

Who goes to social media to socialize? People LOVE finding a community of real people to talk to and then having it crowded out by the same advertising over and over…and over. Because research shows that it takes at least 20 times to see an annoying face before we want to punch it.

Real Life Application: Some people see a funeral, others see a target audience in need of some cheering up with a NEW BOOK. If potential readers aren’t coming to us, we should go to them. Find where they gather then SELL. So what if it’s against their will?

Tip #4—Make People Prove Who They Are Before Talking to Them

Twitter validation services are awesome. We love meeting someone, only to have to jump through hoops to prove our love. We even get the added advantage of being redirected off Twitter to an outside site where we’re easily hacked. How else will all our friends receive direct messages from porn sites posing as us? Nothing seals an on-line relationship like giving others a social media disease. Who will they think of when they have to spend hours removing viruses and trojans from their computers.

Can we say “Top of Mind”?

Come on! It takes three whole seconds to unfollow a bot. We need those precious three seconds to carefully craft witty preprogrammed tweets. Let the other person do the fifty hoops of leg-work to earn our trust. They have plenty of time.

True Twit. Yeppers.
True Twit. Yeppers.

Real Life Application: Whenever we meet someone and start chatting, if we like them, suddenly stop talking and find a way to casually get samples of their hair for your portable drug testing kit. Hey, gotta be safe these days. Don’t want to just chat with any weirdo.

Throw in a urinalysis to be extra sure ;).

Tip#5—Tweet LOTS of Articles—Ok, ALL Articles

Most of us, when we wake up in the morning, think, “Gee, I wish I had a super long reading list. I sure miss my college syllabus.” Those of us with a corporate job LOVE people who hit Reply ALL so we can read more. Wikipedia is a hot place to hang out. Why not bring that encyclopedic magic to Twitter?

Real Life Application: Make sure to print off a box of articles for that wedding you were invited to. Who wants to dance or flirt when they could be reading about intestinal parasites? Handing people a stack of reading material is way better than getting trapped in a “conversation.”

Tip #6—Ask for Stuff Immediately

Oh, sure! Let me drop everything to buy your book.
Oh, sure! Let me drop everything to buy your book.

The second someone befriends us, it’s our job to send an automated link to their Direct Messages so they can do stuff FOR US. Buy our book, like our FB page, follow our blog, or even answer a really inane question (as if we care about their answer) *rolls eyes*. Hey, great to meet you. Do you like vampires or werewolves?

Huh?
Huh?

Real Life Application: If someone is nice to us in the grocery store, make sure to have books to sell and the ability to take credit cards on the spot. Sure, that person is trying to buy a chicken to make for dinner and now she can buy OUR BOOKS, too. Win-win. If we don’t have books for sale, we can ask for life, love or career advice from total strangers, because that isn’t creepy at ALL.

Tip #7—Tweet from Several Accounts/Identities

People on Twitter might miss out on all those “carefully crafted” preprogrammed tweets. Make sure to have anywhere from 2-7 identities sending the same messages. What’s better than spam? MORE SPAM, duh.

Real Life Application: This tactic rocks for singles on the dating scene. Meet a date then several times throughout the conversation, change names and accents. Multiple-personalities are just more people to love.

Tip #8—Never Tweet ANYTHING Original Just Retweet

Again, 140 characters cuts into word count. Save time and retweet what everyone else has to say. Two clicks? DONE.

Real Life Application: Repeat what everyone else says. Don’t you remember how your siblings loved it when you did that to them?

I am not kidding.

I am not kidding.

Why are you repeating everything I say?

Why are you repeating everything I say?

Okay, I am going to tell Mom.

Okay, I am going to tell Mom.

Man, those were good times…until the arm-bar and atomic wedgie.

Okay, Serious Now 

Twitter can be very valuable and a great place to make wonderful friends. Be real and enjoy. People are on social media to be social. We crave connection, fun and escape. If we wanted more ads we’d read the door in the bathroom stall or not bother fast-forwarding through commercials. We don’t need to be profound, deep or immensely witty to do well on Twitter, we just need to be vested, present and authentic ;).

Don’t Get NUKED! A PSA from Kevin Bacon and yes I totally ripped off his idea. Good writers borrow great writers steal 😛

Before we go…

THIS SATURDAY! We can’t sell a book if we cannot articulate in one sentence what that book is ABOUT.

Your Story in a Sentence—Crafting Your Log-Line. Our stories should be simple enough to tell someone what the book is about in ONE sentence. If we can’t do this, often there is a plot problem. Okay, about 99% of the time there is a plot problem. I can tell by a log-line what is right or wrong with a book (HINT: So can agents). Save a ton of money with editors and a lot of time trying to fix the wrong stuff and spring $35 for TWO HOURS of fun with me. Recording of class is included with admission.

This class is great for teaching you how to be master plotters and the first FIFTEEN SIGNUPS get their log-line shredded for free, so you will be agent ready.

I LOVE hearing from you!

If you are old enough, how did YOU suffer? Writers today have NO CLUE! We used to get paper cuts!

To prove it and show my love, for the month of JANUARY, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel.

And yes, I am a complete and total slacker. December’s winner will be announced later because I seriously had three posts go viral. Great problem to have…but tabulating a winner? Gonna take a little time. Love you *air kiss*

Remember to check out the new classes listed at W.A.N.A International.  

Branding for Authors (NEXT SATURDAY). This is your best way to get PAID in the digital age. We have to cultivate that 1000 die hard fans who won’t settle for FREE.

For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook

Image courtesy of cellardoorfilms WANA Commons...
Image courtesy of cellardoorfilms WANA Commons…

We’ve been talking a lot about social media lately and I am always grateful for your comments and thoughts. This kind of feedback not only helps me improve my blog, but my also books, because I get a glimpse of your worries, weaknesses, fears, loves, and strengths.

As a teacher/mentor/expert, it’s my job to address those fears and put you at ease or reinforce when you’re headed the right direction and give you tools and tips to take what you’re doing to another level.

There’ve been some comments that have piqued my attention lately. Namely this notion to give up on social media completely to write more books (out of vexation for the medium and the task).

Oh-kay….

Social Media is a TOTAL Waste of Time

Write more books instead of tweeting or blogging. Social media is a giant time-suck better spent writing great books.

I don’t know how to answer this besides, Er? *screeching breaks* Personally, I can think of no larger waste of time than researching and reading and spending countless hours crafting a wonderful book of 60,000-110,000 words and then?

No one knows the book exists so few people ever read it, enjoy it or are changed by the author’s story.

It’s like spending six months to a year on an oil painting to hang it in an attic.

 

These days, any agent worth their salt will not sign an author who doesn’t have a social media brand and presence. Rarely, they will take a book from an author who doesn’t…but usually it will come with the requirement the author get on-line and get to work.

I ADORE Dawn Frederick at Red Sofa Literary and once shared a panel with her. She told the story of a book she LOVED and took even though the author wasn’t on social media. She was so impressed with the book she signed the author but told her she needed to get on social media and start building a platform.

After six months, the author refused. Dawn gave an ultimatum. Get your tail on social media or we drop the book and cancel the contract.

Myth-Busting

It used to be that an author who wanted to completely avoid social media went traditional. Well, traditional publishing has now seen the value of social media and almost all of them require it. They require it even if they allot budgeting for marketing. Why? Because social media helps them gain a FAR greater ROI on the marketing dollars spent.

How?

I’ll give an example. I once read a traditionally published craft book that changed my life. At the time, my platform had grown fairly large and I’ve worked very hard to create a solid reputation for recommending only the best resources. I tried to contact the author not only to promote the book, but to get this author to present our conference (which sells A LOT of books).

The web site was an outdated clumsy mess and the contact e-mail at the bottom was no longer any good. The author wasn’t on FB or Twitter and I think I finally located this writer—of all places—on LinkedIn. Four months later the author replied, but by then the window of opportunity had closed.

I was…vexed.

 

Additionally, since I’d had such a bear of a time connecting to the author, I wasn’t going to recommend this tedious experience to others.

Publishers have since recognized this problem and they want to remove as much friction from a potential sale as possible. Their goal is not only to sell a book but to captivate and cultivate a FAN who will buy that book, the next and the next. This is simply smart business.

Though I’m not a huge fan of ads, it makes sense that if a publisher (traditional or indie) is going to pay good money to create and launch one, that anyone interested should be able to easily connect with the author. Same with coveted AP reviews, interviews, or events. Even if we self-publish and pay for promotion, an existing platform will make the most of that investment.

A LOT of any sales is the follow up then the follow-through.

If social media is new, scary, overwhelming? Welcome to being NEW. Most of us start like this…

 

Social Media is for the CONSUMER

I come from a background in sales. Cardboard. Not glamourous but everyone uses it. Being the cheapest or mailing out flyers or calling non-stop was not what sold my product over other choices.

And trust me, we had BEAUTIFUL ads. I also had competition offering a far cheaper product. They also had products virtually IDENTICAL to ours. But ads and price and even selection weren’t the major driving factor in sales.

Rather, it was the customer’s ability to quickly and easily connect with ME.

Maybe the company didn’t need corner board the day they met me. But then, that purchaser I’d spoken to in the spring signed a contract with a client in the autumn who wanted to ship truckloads of water heaters STAT. Water heaters that needed protection during shipping.

Because that purchaser had my personal cell number (back in the days when most salespeople didn’t have one and I paid for my OWN), guess who closed the sale?

Most salespeople didn’t want to pay out of pocket for a cell phone. They liked the old ways, the way business had always been done. Call the office. Leave a message with the receptionist, and then they’d return the call when they got back in off the road (which could be DAYS).

Even if the salesperson got the message once they checked into their hotels, it would be late in the evening. The earliest a customer could get an answer would be the next day.

Me? They talked to the minute the idea flitted across their brains (or within the hour if I was in a meeting).

It cost me $400 a month of my own money to have a cell phone with enough minutes. Back then, 2000 minutes a month was the max one could buy in a package, but I had a nine-state territory and also all of northern Mexico and believed it was a wise investment.

Work smarter, not harder….

 

I put out my own effort and money to make it easier for a customer to find and connect with me instantly. I didn’t have to. But it sure made that $2.5 million a year quota a lot easier to meet. Of ALL the cardboard reps vying for the SAME SALE, I was the one who was Johnny on the Spot to solve a problem. I was the one they could dial and get an almost-instant response and solution.

Though cardboard and novels are different products, that tether of personal connection is powerful.

A large number of agents, especially those at the prestigious agencies, will not even consider a query if they can’t google our name and see we’ve been working to at least connect and begin cultivating a community that can become readers.

But now many authors are going indie or self-publishing. Indie houses I can guarantee will likely ignore anyone who doesn’t want to be on social media. Those who self-publish? WE ARE THE PUBLISHER. What responsible publisher with a hint of business acumen ignores any kind of interaction and follow-up with potential customers (readers)?

It reminds me of the cardboard salesmen who didn’t want a cell phone. They’d missed the point that their job was to serve the customer’s schedule and needs, not the other way around.

Golf is NOT Golf and Dinner is NOT Dinner

Hubby and I had an interesting debate a few days ago. He kinda turned his nose up about wining and dining and entertaining clients (we have two small businesses). But Hubby has spent most of his professional life as a procurement person and is a long-lost cousin of Mr. Spock.

But then I explained that those off-site relaxed endeavors were actually investments in relationships and even friendships. When I took customers to lunch, I never talked business. I wanted to know (genuinely) about their wives, kids, or hobbies and let them have some fun talking about the things they enjoyed. It was personal.

It’s far more important to be interested than interesting.

When I would call to follow up, I asked about how their son’s Little League game went or how the wife was and simply told them I’d be in the area during a certain time. Never asked for money or talked about cardboard.

I also never chastised them or was hurt if they bought from another source. I’d say, “Well, that was a smart business decision. Can’t blame you for being prudent. Just hope I am there to help you next time. You know how to reach me.”

Over time, because of the relaxed atmosphere, I found that customers gravitated to calling me because they knew me, could reach me, and rather enjoyed not being pitched to non-stop. They’d even pay more.

What was really cool was that certain customers eventually refused to deal with any other company but ours, no matter how cheap the competitor’s price. They would even recommend me (and my product) to other companies, because I ignored the ABCs (Always BE Closing) and trusted the power of relationships and consistency.

The same can be said for social media. Blasting spam and bargains and free stuff might work for a while and on a few people, but it doesn’t generate the long-term loyalty money can’t buy.

Sure, back in my cardboard days, it cost me time and money and effort. My hard work rarely paid off immediately and I’d be lying if I said I wasn’t harshly criticized.

But, eventually, when customers had to choose between going to lunch with someone who jammed flyers and price lists in their faces, who never shut up talking about themselves and who insisted on a signature on the dotted line by the time the check came?

Versus me?

I was far less exhausting and annoying to deal with.

Social Media is NOT a Sales Pitch

Social media is like all those lunches or quick, relaxing trips to a driving range to just unwind and chat and become friends. People should know we have a book, just like all my cardboard customers had a fancy folder filled with all our products and a sample box.

But the product wasn’t my focus, people were.

To refuse to do social media would have been akin to me never traveling and sitting by the phone in my office hoping it would ring. That our cardboard would sell itself. I imagine I wouldn’t have lasted long.

To misuse social media is a formula for a customer (reader) to gravitate some place they don’t feel like prey. Social media used properly doesn’t take much time to do, but it will take time to grow roots.

Just like it only took five minutes for me to call a buyer, ask how his kids were and let him know I’d be in the area and ask if he and his receptionist would care to join me for a bite to eat. But, though it took minutes to make the invitation, it took months of care and authentic follow-up to build a foundation of trust that created a loyal customer.

Direct Sales is Almost Universally ANNOYING

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How many of you have gone to having a cell phone because the only people who called the landline were selling something? How many times have any of you said, “Sure, I’ll pay for that cruise right now” after getting a random phone call. Or, “Yes, sign my up for that credit protection plan. TAKE MY MONEY!”

How many times have you found a flyer on your windshield or front door and immediately called for that product or service? Or answered the spam in your e-mail with credit card in hand?

Think of this when using social media 😉 . Relax, have fun and trust this is a process and a really fun one with the right attitude.

I LOVE hearing from you!

To prove it and show my love, for the month of JANUARY, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).

For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook

Original image via Flikr Creative commons, courtesy of Manuel W.
Original image via Flikr Creative commons, courtesy of Manuel W.

For the last couple posts, we’ve been talking about how to use Twitter effectively. Too many writers are like Stormtroopers—lots of shots fired  tweets that hit NOTHING.

I can admit, when I got on Twitter (when it was invented) I didn’t get it. I would—KID YOU NOT—freak out when people I didn’t know followed me. WHAT? Are you, like, a stalker? Yes, I was missing the ENTIRE point of Twitter. Hey, we all start somewhere.

 

Do you have to do Twitter? No. No one will take you to writer jail because you didn’t. Is it wise to use Twitter? ABSOLUTELY.

I strongly recommend Twitter for two main reasons. First, couple Twitter with a good/consistent blog and this is your best formula to go viral. Secondly, Twitter helps us find READERS (and helps readers find US).

Going Viral

We will rarely go viral from Facebook because the nature of Facebook is more intimate and the platform moves much slower. People are less likely to discover us/our work from Facebook than they are Twitter.

In fact, I would imagine that many of you who subscribe to this blog, likely found me via Twitter. And since my tweets are written in a way to attract only the brightest and best-looking and talented…. :D. Y’all get the point.

This is why I want authors to blog and to blog off their author WEB SITE. Someone sees a tweet for a post that looks interesting and click and enjoy the post and guess what is in the sidebar for sale? BOOKS.

***Or, in my case the footer of each post since I did all the dumb stuff so y’all don’t have to.

This is a non-invasive way to cultivate readers and sell books. We have a post. We serve. We entertain. We aren’t doing the:

Hi, I’m a writer. BUY MY BOOK! BUY MY BOOK! BUY MY BOOK! I can’t feed my family unless you BUY MY BOOK!

 

Show don’t sell. Our blog gives potential readers a glimpse of who we are. They sample our writing voice and see we are professionals since we post more than every harvest moon. We have taken time to engage without asking for money. Twitter is the road sign guiding people to the rest stop of their choosing.

Enough people like a certain rest stop? That is when we go viral.

Going viral is AWESOME. Trust me, when you see THIS on the bottom of a post? GREAT FEELING.

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And yes, there are a lot of shares on Facebook, but many folks discovered the posts on Twitter then chose to share with their more intimate community on Facebook.

My post Brave New Bullying and Amazon Attacks has 328 comments and still climbing. And I say this VERY humbly because all I do is my job. But, it is not uncommon for this blog to have triple-digit comments. Twitter is a BIG reason for that. And I’ve been blessed to go viral many times and not always for writing or social media posts. I blog about everything.

I STILL have people arguing over What Went Wrong With the Star Wars Prequels even though I posted it years ago. FABULOUS comments. Very well-thought out. Some thousands of words long.

Cultivating Readers

Original image via Flickr Creative Commons courtesy of Sodanie Chea
Original image via Flickr Creative Commons courtesy of Sodanie Chea

There is one bone-headed statement that makes my head hurt. And I have heard it from all levels of writers from noobs to NTYBSAs. In fact, one BIG author once said, “I don’t like Twitter. Only writers are on Twitter.”

*head desk*

I replied, “There are over 280 MILLION active Twitter users. They’re all writers. Really?”

What I then pointed out was that this author tweeted writing quotes, talked about writing, blogged about writing. It was the All-Writing-All-the-Time Channel. If my goal is to catch a lion, but I bait the traps with peanut butter, who is the fool for griping about catching mice?

Many of us are writers because we were interested in SO many things, writing was the only way we could do them all. When I was a kid, I wanted to be an archaeologist-medical examiner-ballerina-oceanographer-ninja-Navy SEAL. I’d imagine most of you had similar career plans at age 7.

We became writers because we have an insatiable love for so many things. And we have unique eyes and an imagination to bring those worlds to life. We breathe life into variations of 26 letters in various combinations to create entirely NEW worlds and characters SO real they make a bigger impact on lives than a lot of living, breathing humans.

Yes, we have a God complex.

Thus, when using Twitter, I DO recommend #MyWANA, #amwriting, etc. We NEED a group of professional peers. But never mistake your colleagues for your audience. Too many writers are all talking to each other, selling the same people who already have more books than they could finish in a lifetime. We are worn out.

Twitter Access

In my book, Rise of the Machines—Human Authors in a Digital World I go into far more detail, but here’s the highlight reel. What do you write? Who is the most likely person (who is NOT an avid reader who will read anything) to read your book?

If I write military thrillers, might be a good idea to follow the military hashtags—#USMC, #Army, #Navy, #USAF. Make friends, talk to people. Maybe even ask for advice. Admit you’re a writer and you want to nail the details. Humans are a super-helpful bunch.

If I write about vampires? #TrueBlood #vampires #supernatural might be good places to pop in and take a look.

Christian authors? #Jesus #Christian #lifechurch, etc.

Write about cowboys? #rodeo #horses

Suspense, mystery, crime? #DowntownAbbey #DiscoveryID #SwampMurders #JoeKenda #AR15

Sci-Fi? Try #starwars #startrek #physics, #geek, #DrWho, #Nova

Use a little imagination. I find it funny that writers have the capacity to dream up parallel universes, new forms of magic, unknown technology and yet, when we get on social media? #writers, #books #readers is how creative we get.

 

But this is why it vexes me when people just write off Twitter as useless. Twitter is probably THE MOST effective way to find our potential readers, talk to them, and eventually cultivate a relationship that will hopefully spread to that person’s network.

Twitter DOES have the capacity to help us go viral, but it is still an investment daily of US. I have a little over 13,600 followers. Other authors SMOKE me on number of followers. But I would rather have 5,000 VESTED followers then 30,000 people who could care less what I have to say.

I’ve tweeted almost 27,000 tweets. Granted, I’ve been a member of Twitter for seven years. Not a SINGLE tweet of mine is from an automated system. All ME. Small chats every day add up. Just hop on, talk a little, share a link, talk to people, then back to work.

Buying Twitter Followers

This dovetails into my next point. In the beginning (say, back around 2008-2012), I feel outsiders cared more about the number of followers than they do now. “WOW, she has 40,000 followers. She must be IMPORTANT.” But, over time, our audience has wised up.

Sure, feel free to buy followers. But, in my mind, that’s like hiring a prostitute to offer us a long-term committed relationship. Purchased followers aren’t vested. They don’t care. They make the numbers look good and maybe stroke our ego, but our goal should be to create relationships that might translate into book sales.

Not ALL Sales are Direct

When we take time to be human and talk to people without an agenda, they appreciate it. It’s also good for our souls since most of us feel icky simply talking to people so they will BUY something. Never underestimate the word-of-mouth power of someone who may never buy your book.

I have all KINDS of people I talk to who aren’t authors. BUT they have friends or family who are. Whose books do you think they recommend?

In the end, using Twitter wisely is a fantastic investment that doesn’t take a lot of time. A handful of tweets a day over time grows deep roots that eventually yields fruits.

I LOVE hearing from you!

To prove it and show my love, for the month of JANUARY, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).

For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook

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Last time we took a satirical look at Twitter with 8 Ways to Make People on Twitter Want to STAB US IN THE FACE.  Here’s the deal, we are in sort of a New Gold Rush with this Digital Age publishing paradigm. That means “experts” are everywhere. But, just because someone claims to be an expert doesn’t mean their advice is worth more than the Vista Print cards their title is printed on.

This means it is incumbent on US to do our homework. Hey, yes, I am an expert, but to stay at the top of my game? I love learning new things.

Yet, here’s the deal. If someone is charging you to teach you how to blog, yet their blog has NO comments or single digit comments or they aren’t following their own advice (blogging when they feel like it)? Probably not the best expert to hand cash to.

And, just my POV, but I think anyone with social media services to SELL (outsourcing) is not in the business of empowering an author. Social media is HIGHLY personal these days. People don’t want to talk to a bot or something an assistant wrote. They want to talk to US and outsourcing just pisses them off.

And if Anne Rice can do her own Facebook posts? So can we.

Today we are going to talk a little bit about how to use Twitter. Why? Because I have some really unique methods to help you guys build massive social platforms (meaningful platforms) with far less work.

What the Heck is that # THINGY and What Does it DO?

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To be effective at Twitter and discovering and cultivating readers we have to understand the hashtag and how it works. If we don’t know how to properly use a tool, we can easily become a tool, if ya dig ;). Too many writers mistakenly believe they need to be on social media eight hours a day to build an effective platform.

Um, that would be a no.

My tips involve the hashtag conversations, but if you don’t know what a hashtag is or what it does, the tips will make no sense. Feel free to scroll down if you happen to be hashtag savvy.

For the rest of you, you might find yourself asking, What the heck is that # thingy I see all the time?

Here’s the deal. If you bought and read my latest best-selling social media book, Rise of the Machines—Human Authors in a Digital World, then you downloaded TweetDeck or HootSuite at the first available opportunity. Wait, what? You didn’t?

Okay…we’ll wait. *whistles, checks watch*

Kidding! But, seriously. Download TweetDeck (or a similar application. Yes, HootSuite is fine and plays better with Apple). Trust me. It will make life simpler.

What is a #? That little # symbol is going to help you build a worldwide following. I know. That’s partly how I did it.

So what is it? Well, when you first join Twitter, you are all alone…save for the celebrities that Twitter gives you, but it isn’t like you and Lady Gaga are going to chit chat (though Kim Kardashian might be available). This basically means you are going to have to make some friends or Twitter is gonna be a seriously lonely and confusing place.

Hashtags will help you meet people who love to talk about the same things you do. When you place a # with a keyword at the end of your tweet, Twitter slots your tweet into a conversation shared by people all over the world bound by topic.

Some popular writer hashtags are:

#writegoal (place daily writing goals and keep each other accountable), #amwriting, #pubtip, #indie, #amediting, #nanowrimo, and the one hashtag to rule them all is, of course, #MyWANA.

Thus, when I tweet about my blog, it might look like this:

@KristenLambTX Want to know how to use Twitter to help build your platform? (shortened link goes here) #MyWANA #nanowrimo #pubtip

My Tweet now will not just go out to my specific followers, it will be seen by the THOUSANDS of people all over the world who might be participating in those three popular hashtag conversations.

Why I recommend you download TweetDeck is that you can slot each hastag into its own column and then follow the people and conversations. When it comes to social media, we must interact and be vested in others, or we risk being perceived as fake and selfish.

The hashtag is to help us meet and converse with others effectively. It is not a new way to spam our fellow tweeps.

Thus, to help you guys out, today we are going to talk about three Twitter Tool Tactics, but then I will follow each Tool Tactic with a Tweep Tactic. I never criticize unless I can offer a solution.

Without further ado…be a tweep, NOT a tool.

TOOL Tactic #1

Using an auto-tweet system with hashtags.

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BAD idea. This can get you banned to Twitter Limbo.

I’m utterly, completely, totally against authors using auto-tweets anyway. If our face and name are our Twitter identity, then our tweets need to be us tweeting IN PERSON.

These days, even large companies can’t get away with auto-tweets. Granted, no one expects to have a conversation with @BestBuy. They will, however, expect conversation from us.

And don’t even TRY to cheat. People are smart and will smell an automatically generated message a mile away…and then promptly ignore you, report you or unfollow you.

At the very least, they will think you are a big fat phony, and, in an age of people looking for authenticity, that is bad. It won’t win any friends, so I recommend just avoiding anything automatically generated.

We really don’t need a Thank you for following me. Check out my awesome blog (link) sent to our direct messages. It’s not personal. It’s spam….and it seriously pisses us off.

 

It really is better for you to tweet less, but it be genuinely you, than it is to assign a machine to pump out your message. Millions are gravitating to social media to escape spam. Bring these tactics into their sacred space and the penalty can be steep.

And “experts” and writers argued with me over this for YEARS and then THIS happened. Check out this post regarding Twitter and The Boston Marathon Bombing. Many writers (and celebrities) did major damage to their brands because of automation. In a world that can shift in a microsecond? It will cost more time to repair the damage than any automation might “save” us.

But, okay, you feel you must auto-tweet. Don’t say I didn’t try to talk you out of it. Do NOT include a hashtag. It is very likely you could clog up a whole column with your spam…um, tweets.

Maybe you didn’t mean to, but since you weren’t present, you didn’t get to see the mess your auto-tweets were creating (think Mickey Mouse and the brooms). Then people get angry and they report you and Twitter bans you from using the most powerful tool you have to connect with people worldwide.

You could accidentally gum up all three hastag conversations like this:

@KristenLambTX Want to know how to use Twitter to help build your platform? (link goes here) #writegoal #nanowrimo #pubtip

@KristenLambTX Want to know how to use Twitter to help build your platform? (link goes here) #writegoal #nanowrimo #pubtip

@KristenLambTX Want to know how to use Twitter to help build your platform? (link goes here) #writegoal #nanowrimo #pubtip

@Kristen LambTX Want to know how to use Twitter to help build your platform? (link goes here) #writegoal #nanowrimo #pubtip

@KristenLambTX Want to know how to use Twitter to help build your platform? (link goes here) #writegoal #nanowrimo #pubtip

Now, I might have meant well, but folks on Twitter use these hashtag conversations to interact with a broader pool of people. If they see my tweet over and over and over and it is taking up the whole column, do you think it inspires them to like me?

Or hunt me down with torches and pitchforks?

 

Also, the reason that I recommend TweetDeck (HootSuite) is that you can see if your tweets are gumming up a column. I scan the #MyWANA column to make sure I don’t already have a tweet talking about my blog in that column. If I do, I use another hashtag #amwriting or just wait to tweet about my blog.

When I was new, I only tweeted 3 times a day to self-promote my blog. Morning, afternoon, evening to catch different Twitter crowds.

Once you hit a certain critical mass, others will spread your content for you. Until then, feel free to tell us you have a post. Just don’t get crazy…

TWEEP Tactic #1

Be a Genuine Peep

Moi with the AWESOME Chuck Wendig...
Moi with the AWESOME Chuck Wendig…

To rule the Twitterverse, we don’t need to be interesting just interestedFocus on others and relax. That book will sell better if we are forging relationships than it will if we are camped on top of a kitschy promo campaign that’s as appealing as getting a handful of flyers under our windshield wipers. We can even make some really amazing friends.

Forget traditional marketing. It’s DEAD and OUTDATED. It’s like strutting around the Digital World in a mullet and a Where’s the Beef t-shirt. Might get attention? But not the right kind of attention.

TOOL Tactic #2

Nonstop self-promotion.

 

Yes, we know you have a book to sell…really. Using Twitter as a free and easy way to spam people is annoying and grossly ineffective. It is also traditional marketing, which doesn’t sell books. Never has and here is why. The best way to sell a lot of books is to write an excellent book. Then go write some more.

TWEEP Tactic #2

Be COOL

Again…be cool. Just talk to people. Socialize. Let others genuinely promote you. It’s more authentic anyway. And not the “Let’s Team Up and I Sell Your Books and You Sell Mine.” We actually have an IQ higher than a sea sponge. I NEVER recommend a book I haven’t read and that I do not OWN.

If we are promoting a work we LOVE, people feel our passion. Passion is what ignites a fandom. Manipulation just ticks people off. Shocking, right?

TOOL Tactic #3

Not changing the hashtags when we RT (retweet).

We all need to pay attention to this tip. All of us, at one time or another forget to delete or change the hashtags at the end of an awesome tweet we long to share. Ah, but we can unintentionally gum up an entire column with the same information and that is bad juju.

Why this can be really bad is this can kill a hashtag. People will start ignoring the # or close the column or not use the # because it is always backed up with redundancy. Only you can prevent Column Constipation.

NO ONE wants to see the same tweet 20 freaking times. Social media is a community so we should use good manners.

TWEEP Tactic #3

Now that you know what hashtags are, add them or change them when you RT for others.

 

I might see a writer who has an outstanding blog…but she didn’t add any hashtags. So, when I RT, I stick in a couple. Try not to do more than one or two. This isn’t a hard and fast rule, it just (to me) feels less “spammy.”

But, what if one of your peeps has a GREAT blog and they did use hashtags? If you RT and leave the same hashtags, then you risk gumming up a column with the same link. So change them.

@KristenLambTX Want to know how to use Twitter to help build your platform? (link goes here) #indie

RT @KristenLambTX Want to know how to use Twitter to help you build your platform? (link goes here) #fiction #writer

Now my message will go into two totally different columns. This helps more writers SEE my blog and I don’t risk clogging up the conversation. People who follow the # conversations will really appreciate that. Also, it makes it where I don’t have to add 8 hashtags to the end. I know my tweeps will help me out.

At the end of the day, Be a Tweep, Not a Tool and success will surely be yours. Thought? Comments? Recipes for world domination using a cupcake maker and trained hamsters? Share!

I LOVE hearing from you!

To prove it and show my love, for the month of JANUARY, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).

For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook

Image via QuickMeme
Image via QuickMeme

One would think a lot of what I teach about social media (Twitter) would be self-explanatory, but hey…we live in a world where a box of frozen corn dogs has a warning that I need to REMOVE the corn dogs from the box BEFORE placing in oven. Hell, who KNEW?

As a social media expert, I run into all kinds of strange behavior and tips that make me scratch my head. Social media is social, meaning it’s supposed to be an extension of how we might interact with other human beings in person. Today’s post (obviously) is tongue-and-cheek, but humor can be the best teacher even if we’ve oopsed.

Tip #1—Only Use Automation

Writing a 140 characters is SUPER time-consuming. We aren’t Jack London. Besides, people LOVE talking to robots. I know when I feel lonely, I call AT&T because I know a human being will NEVER answer…EVER. Humans can be so boring and don’t offer us the option of hitting 6 if we want to hear everything they just said all over again. 

Yeah, all my BFFs send me automated messages.
Yeah, all my BFFs send me automated messages.

Real Life Application: Program cell phones to call friends and family at regular intervals to ask for money. They’d dig that.

Tip #2—Make Sure All Preprogrammed Tweets are “Carefully Crafted”

Because when we take time to artfully craft our spam, people don’t mind. They LOVE believing a real person is there only to be fooled. It’s like when that cute guy/gal in high school pretended to want to go out with us. Now we can relive that experience as adults by being duped into thinking we were chatting with a real person who actually cared.

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Real Life Application: At the holidays, volunteer to bring a Honey-Baked ham, then show with Tofurkey. They won’t know the difference if we use lots of ketchup.

Tip #3—When Programming Tweets Include Popular Hashtags

Who goes to social media to socialize? People LOVE finding a community of real people to talk to and then having it crowded out by the same advertising over and over…and over. Because research shows that it takes at least 20 times to see an annoying face before we want to punch it.

Real Life Application: When attending any party, make sure to hand out lots of fliers, advertisements and coupons. Have a children’s book for sale? Stake out bounce house parties and put ads in all the little grab bags. Kids don’t want toys, candy and stickers, they want our BOOKS. Feel free to crash weddings, graduations, bachelor parties and maybe even funerals. If potential readers aren’t coming to us, we should go to them. Find where they gather then SELL. So what if it’s against their will?

Tip #4—Make People Prove Who They Are Before Talking to Them

Twitter validation services are awesome. We love meeting someone, only to have to jump through hoops to prove our love. We even get the added advantage of being redirected off Twitter to an outside site where we’re easily hacked.

How else will all our friends receive direct messages from porn sites posing as us? Nothing seals an on-line relationship like giving others a social media disease. Who will they think of when they have to spend hours removing viruses and trojans from their computers.

Can we say “Top of Mind”?

Come on! It takes three whole seconds to unfollow a bot. We need those precious three seconds to carefully craft witty preprogrammed tweets. Let the other person do the fifty hoops of leg-work to earn our trust. They have plenty of time.

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Real Life Application: Whenever we meet someone and start chatting, if we like them, halt all communication until they fill out a detailed background check. Throw in a pee test to be extra sure ;).

Tip#5—Tweet LOTS of Articles—Ok, ALL Articles

Most of us, when we wake up in the morning, think, “Gee, I wish I had a super long reading list. I sure miss my college syllabus.” Those of us with a corporate job LOVE people who hit Reply ALL so we can read more. Wikipedia is a hot place to hang out. Why not bring that encyclopedic magic to Twitter?

Real Life Application: Make sure to print off a box of articles for that wedding you were invited to. Who wants to dance or flirt when they could be reading about Three-Act Structure or Intestinal Parasites? Handing people a stack of reading material is way better than getting trapped in a “conversation.”

Tip #6—Ask for Stuff Immediately

Oh, sure! Let me drop everything to buy your book.
Oh, sure! Let me drop everything to buy your book.

The second someone befriends us, it’s our job to send an automated link to their Direct Messages so they can do stuff FOR US. Buy our book, like our FB page, follow our blog, or even answer a really inane question (as if we care about their answer) *rolls eyes*. Hey, great to meet you. Do you like vampires or werewolves?

Huh?
Huh?

Real Life Application: If someone is nice to us in the grocery store, make sure to have books to sell and the ability to take credit cards on the spot. Sure, that person is trying to buy a chicken to make for dinner and now she can buy OUR BOOKS, too. Win-win. If we don’t have books for sale, we can ask for life, love or career advice from total strangers, because that isn’t creepy at ALL.

Tip #7—Tweet from Several Accounts/Identities

People on Twitter might miss out on all those “carefully crafted” preprogrammed tweets. Make sure to have anywhere from 2-7 identities sending the same messages. What’s better than spam? MORE SPAM, duh.

Real Life Application: This tactic ROCKS for singles on the dating scene. Meet a date then several times throughout the conversation, change names and accents. Multiple-Personalities are just more people to love.

Tip #8—Never Tweet ANYTHING Original Just Retweet

Again, 140 characters cuts into word count. Save time and retweet what everyone else has to say. Two clicks? DONE.

Real Life Application: Repeat what everyone else says. People love parrots, so why not harness that fluffy colorful cuteness? I know I LOVED it when my little brother repeated everything I said…until I put him in an arm-bar.

Okay, Serious Now 

Twitter can be very valuable and a great place to make wonderful friends. Be real and enjoy. People are on social media to be social. We crave connection, fun and escape. If we wanted more ads we’d read the door in the bathroom stall or not bother fast-forwarding through commercials. We don’t need to be profound, deep or immensely witty to do well on Twitter, we just need to be vested, present and authentic ;).

What are some other things people do on social media that in real life would be ridiculous? I think sometimes we fail to extend that logic. Do you get tired of the same automation tweets? Have you ever bought a book because someone you friended automatically sent you a link to buy?

I LOVE hearing from you!

To prove it and show my love, for the month of JANUARY, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).

For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook