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Kristen Lamb

Author, Blogger, Social Media Jedi

Kristen Lamb — Photo

Daily Archives: September 20, 2011

Dr. Twuth–Because social media shouldn’t make you want to drink heavily.

Welcome to Tuesdays with Dr. Twuth, here to anwer all your questions, problems and concerns about social media. Since social media (done properly) involves interacting with other humans, it is just a good plan to have an advice column handy to help navigate the emotional waters of keeping thousands of friends happy and speaking to us.

My alter ego, Dr. Twuth can be counted on to give you the best information on social media. And, since a spoon full of sugar humor, makes the I’d rather be punched in the face than read about social media marketing medicine go down, fun is always a guarantee here with me, Dr. Twuth, Text Therapist. The tips offered here are all based off my #1 best-selling books We Are Not Alone–The Writer’s Guide to Social Media  and Are You There, Blog? It’s Me, Writer.

If our goal is to build an author platform in the thousands to tens of thousands, then we will have to approach ALL social media differently than a faceless corporation or even the regular person who does not possess a goal of becoming a brand. This blog will help you rule social media–regardless of platform–without devolving into a spam bot. If social media makes you want to slam your head in a door, then you are in the right place. Just call on Dr. Twuth, because the Twuth will set you free.

On to our peeps in need….

Dear Dr. Twuth,

I found a Direct Message from “MomCat_Reviews” and the message says she “Uses TrueTwit validation service. To validate, click here,” and then there’s a link to click on. Well, I already know those kinds of links are usually from a hacker and have a virus. So I tried to send MomCat_Reviews a DM asking if she sent that Tweet and telling her I think her account might have been hacked. When I tried to send the tweet, I got a message saying, “Recipient Not Following You.” I thought someone had to be a follower to send a DM. Is that correct? And since the tweet won’t go through, I suspect a hacker sent this, and I wonder how they were able to send a DM. Do you have any advice for us about Twitter hackers?

Thanks, Dr. Twuth.
Hoping For Better Tweet Days

Dear Hoping,

You are a good tweep looking out for your peep this way. Humans have to stick together to keep the machines in their place. Your letter actually has a number of points that need addressing. First of all, validation services. DON’T USE THEM. For normal people who are only befriending a handful of peeps they know, this might be okay. But, those of us who are on social media to build a large platform need to remove as many barriers as possible to others trying to follow us.

When it comes to Twitter, it takes ONE click to remove and report a bot or offensive person. So this whole need for a validation service is kind of lazy. It isn’t like we have to get an order from a judge to remove someone. Just CLICK. We can all do this.

Validation services make people who are trying to follow us click on a link and go through steps just to follow our tweets. I can’t speak for everyone, but as for myself? I ignore anyone who makes me jump through hoops. I have real family to make me jump through hoops for approval. I figure I have enough high-maintenance relationships in life without volunteering for more.

Validation services not only make others trudge through cumbersome extra steps, but they also make them leave Twitter. This can open our followers up to hackers and phishers. Giving our Twitter followers a digital social disease is not exactly a way to make long-lasting friendships, if ya dig.

If any of you get weird tweets or DMs (direct messages) with a link to click, this is often the work of a hacker. DO NOT CLICK FISHY (PHISHY) LINKS…PERIOD. If someone sends you a tweet or DM that they saw a picture of you or a video, THIS IS A HACKER. Even if someone sends you a link via DM that looks legit, I recommend you do a little confirmation before clicking. Send this person a DM or even a tweet confirming the person actually sent you a link. It takes a half a minute and saves a lot of heartache.

And, yes, the person must be following you in order for you to send them a DM.

If you cannot DM the person and warn them they might have been phished, just send a polite tweet. Hey, I am getting odd DMs from you. You might need to change your password. If this person gets irritated or defensive, then the worst thing they can do is unfollow you. Not that this is a bad thing. High-maintenance people are almost as annoying on-line as in person, so just unfollow and move on. Avoiding toxic peeps will keep your hair from falling out in clumps. Prevention is key.

As far as what we can do to avoid bots…

Be careful what you tweet about. If you talk about s_ex AT ALL, the bots will pick up certain key words and light on you like fruit flies on an overripe banana. Same when we talk about any kind of medicines or high-tech gadgetry. If anything you mention is something spammers love to fill your e-mail with– offers for se-x, p0rn, hydroc0d0ne, peeeeenis enlarge-ment–first of all, there are better things to talk about on-line.

But, say you just came home from the hospital and want to tell your tweeps you are alive from being hit by an ice cream truck. If you tweet, Hey, I am fine. All I need is rest and oxycodone…the bots will get you.

So, we have to either not talk about these things on social media (Twitter especially) OR we can camouflage our key words. Earlier in the year when I bought a Ma_c com-puter, I always used spaces and hyphens to fool the word search technology that spammers loooove. Humans will understand what a M-ac co-mputer, an Ip0d and an XB-0x are…bots will not. This is the defense.

Ah, but the best defense is a good offense. When anyone tweets you just a link, click on their profile. If this looks like a spammer, block and report on the spot. Better yet, block and report then retweet and add @Katy456789 is a nasty spam bot. Everyone please block and report her. If Twitter gets 20 people blocking and reporting a profile, they will terminate @Katy456789 with extreme prejudice. No muss, no fuss.

You guys know I am all about teamwork. If we all go on the offensive with a Zero Tolerance Spam Policy, these bottom feeders will scurry off elsewhere. With enough collective vigilance, we could drive the spam bots to the brink of extinction, and wouldn’t that be lovely?

All the best,

Dr. Twuth

See how easy this is? Do you have a social media dilemma? Is someone making you crazy? Do you feel alone, afraid or unsexy? Leave your question in the comments or if you would like to maintain anonymity, e-mail Dr. Twuth at kristen at kristen lamb dot org. Just put GIVE ME THE TWUTH in the subject line.

I am about love and offering a human touch to this digital world. My Dr. Twuth identity is #MyWANA certified, or certifiable, I can’t recall which. But, hey, it’s free so if you don’t like my advice, I promise to give you 100% refund (There will be a $15.99 processing fee for said refund).

Let me, Dr. Twuth, help you out. Remember, the Twuth will set you free.

Tweet ya later!