Sales can be scary, so today I’m going to give you three ways to instantly improve your writing and also sell more books. I’m blessed to have a broad base of experience/expertise which includes corporate consulting and branding. I also spent years in sales and can honestly say, Coffee really is for closers. 

Sigh.

What Do You DO?

Among being a long-time author, ghostwriter, speaker and teacher, I also do a lot of freelance work in the corporate realm. Only mentioning this bit because it can help you guys improve.

I once accepted a leviathan project to redo copy for a website and rebrand a struggling company. I first explained my plan and reasoning in a detailed SWOT analysis. The owner was on board and signed off. The existing copy was outdated, bloated, confusing, and failed to appreciate the vast changes in our digital age culture.

I hacked through, reduced as much as possible and reshaped until the site showcased a truly fabulous company. To my horror, the owner came back and wanted me to add a deluge of changes which included mass amounts of extraneous information, charts, etc. and all of this content grossly deviated from the agreed rebranding.

I politely declined and we parted ways.

What’s funny is the owner never got around to changing the site from my version and was approached by a Richard Branson-type investor for potential partnership. Ironically, part of what piqued his interest was the site I designed.

Unlike the competition, the my version was visual, brief, and powerful, whereas the competition was like reading Wikipedia Articles from Hell.

This desire to cough up too much and “oversell” is common (namely because regular people believe writing is easy and fail to hire a pro). Business owners are passionate and so they want to tell EVERYTHING about their services, industry, product, whatever. Also, overselling is a mark of the insecure. Think “padded resume.”

We authors can fall into a similar trap if we aren’t careful.

Attention Spans are Shrinking

The average time spent on a website is roughly 54 seconds. I’d wager most people give a website 5.4 seconds to catch their attention and so we have a challenge when it comes to not only attracting the click, but also making people STAY.

***The same can be said with books. A cover and title catches the eye, but the opening sample pages only have a paragraph or five to win over the audience enough to stay and pay (and then read).

We can apply these business lessons to our writing, because we writers also have something to sell.

Our job is far tougher because 1) discoverability is a nightmare 2) less than 8% of the literate population are devoted readers 3) the remaining 92% equate reading with homework and a chore. Thus, we have the task of convincing 92% of the population to spend time they don’t have engaged in an activity they believe they dislike…and spend money to do it.

The other 8%? Sure they like to read books, but why ours?

Omit Needless Words

Trust the reader. If a character opens a door, we know he “reached out his hand” to do it. We assume he isn’t blessed with telekinetic powers unless we’re told otherwise.

Resist the Urge to Explain

This tenet applies in a lot of areas. We don’t need flashbacks or lengthy details of why a character thinks or acts a certain way. The more we leave to the imagination, the better. Years ago, Hubby and I fell in love with the mini-series Defiance. We ate through Season One and began Season Two.

Interestingly, Episode Zero was a compilation of all the flashbacks cut from Season One—the explaining how and what and why…and it was painful. I just wanted to hit stop and move onto the new episodes. The flashbacks added nothing and only wasted my time. The series was better without backstory being spoon fed to me.

I got it.

This over explaining happens a lot with characterization, but sci-fi and fantasy can be particularly vulnerable. I recently had a client who took four hours to explain all her world building. Most of this information was for her, not the reader. She didn’t have to explain every last detail about how her world had collapsed into a dystopian nightmare.

It just did.

All that had happened BEFORE her story even began, so the reader just accepts the world as it is presented.

Think about cartoons. Kids accept that a group of dogs can be public servants, talk and operate heavy equipment (Paw Patrol) or that a sponge with tighty-whities can work a burger grill at the bottom of the ocean (Spongebob Square Pants).

Belief is already suspended.

Value the Reader’s TIME

Get to the point quickly. The first sample pages of any book are our greatest selling tool. When I hear, “Oh, well the story really gets going by page 50″? My instincts tell me we probably need to cut 47 pages. When it comes to sales, we cannot afford to be boring.

Remember earlier I mentioned that we’re artists, but we also have a product to sell. In fiction, we’re selling escape. So think of it this way. How are you helping your customer escape reality?

Sales Route One

First, my dear (potential) reader, I need you to pack this list of gear, then sync this app on your smartphone. After that is downloaded, I’m going to text you coordinates for a geocache. Use the app to locate the cache, dig up the key, catch the L Train, wait for a guy with a blue hat and the code phrase is, “Duck, duck, goose.” He’ll then hail a cab and take you to a wonderful place you will enjoy.

Sales Route Two

Open a wardrobe and step through.

Which would you choose?

What are some ways you refine your work? Are you guilty of overwriting? I know I’m working super hard to lean down all my writing. It is NOT easy. Are there areas you could condense? Stage action or explaining that could be chipped away?

I LOVE hearing from you!

Can you articulate what VALUE YOUR book offers? What will your book make readers FEEL? How will it help them escape? What problem will it solve? Sales is all about offering a SOLUTION to a problem. So why is YOUR book a solution?

Does it reignite our belief in love? Offer us food for thought about modern culture? Challenge our beliefs? Provide an escape?

See if you can SELL me in the comments. Sales, like other skills, improves with practice.

If you keep scrolling, you’ll see ON DEMAND classes I have available. USA TODAY Best-Selling Author Cait Reynolds also has some fabulous OD classes that I’ll have listed by next post for all of your holiday shopping desires.

ON DEMAND OPTIONS from ME!

ON DEMAND: Bring on the Binge: How to Plot a Series

SIGN UP HERE. Use New20 for $20 off

ON DEMAND: The Art of Character: Writing Characters for a SERIES

SIGN UP HERE Use New20 for $20 off

The Dark Arts: Building Your Villain ON DEMAND

Sign up HERE New25 for $25 off

World Building 101: Playing ‘Author GOD’

Sign up HERE New25 for $25 off

The post 3 Simple Ways to Improve Your Writing & Increase Sales appeared first on Kristen Lamb.

Sales can be one of the most terrifying words in the English language. If one happens to be a creative professional, let’s just multiply that fear level by ten…or a thousand.

In fact, many writers spent decades longing to sign with legacy publishers for the sole reason that they believed a major publisher would tend to all that vulgar sales business for them so they could simply write and create!

*clutches sides laughing*

It’s cool. I once thought the same. We’re all friends and philistines here .

The first hard truth is that, even if we are fortunate enough to score a contract with a major publisher (scant few that remain), if our book doesn’t sell, the publisher will eventually have to cut their losses (‘losses’ being code for ‘writers who fail to sell enough books’).

Second hard truth? In the modern publishing era, Big Six Publishing has been replaced with self-publishing, indie publishing and smaller, more efficient boutique publishers. Again, building a brand and book sales will largely be on the author.

Regardless of size, publishers are businesses not charities, and throwing good money after bad is better left to Hollywood. This said, the idea of having to ‘do sales’ is still enough to make many creatives break out in hives.

Which is why I am here to help.

Deep Breaths

We writers have a nasty habit of black-and-white thinking in regards to sales. In our minds, there are only TWO approaches to selling.

One approach is to be on every single social site running marketing blitzes, promotional campaigns, holding contests, and blasting people with emails/newsletters until they buy a book…or file for a restraining order.

The other option is we never tell anyone we’re an author or—GASP—that we have a book(s) for sale. Short of applying for WITSEC, we do everything and anything to hide that we’re a writer, including our NAME (refer to The Problem with Pen Names).

In an effort to avoid ‘sales’ we pretty much guarantee we’ll never sell any books…thus fulfilling the societal assumption that writers are all broke losers.

***We’ll tackle that bugaboo later.

I believe most writers are afraid of sales because they don’t understand what sales actually IS. Remember, we writers are in the entertainment business. Notice half that word is business and I dare you to name any business that will last very long without any sales.

And before y’all have a panic attack, what’s the title we authors covet most? New York Times Best Selling Author. Notice the title isn’t New York Times Best Writing Author. 

Even though it should be *grumbles*.

Cuz, Baby Things Change…

Before we tackle misconceptions about sales, I want to point out that we’re no longer in the 20th century. I know, time flies, right? The audience (customer base) of 2021 has evolved and what worked in the 90s no longer works today. Doing MORE of what doesn’t work is…well, stupid.

Alas, I cannot count how many sales books, training programs, etc. still push tactics that are over twenty years out of date.

Our customers (code for ‘readers’) have evolved, which means sales, promotion, marketing, branding, etc. must evolve as well or it will be virtually impossible to create meaningful connections that yield results.

Think of the English language. Have you ever tried to read the original Beowulf in Old English? To spare your eyes and WordPress from a cascading font meltdown, just listen to this (below) for 15 seconds.

Or five.

YES, THIS IS ENGLISH! Brought to us courtesy of Realm of History who apparently got someone drunk enough to be able to pronounce the words properly (as if anyone other than the ridiculously brilliant Cait Reynolds would correct them *rolling eyes*)…

Can you imagine if we tried to hold a conversation speaking this way? Good luck getting a date, a job, or ordering a hamburger.

If the world has evolved, we’re wise to keep pace.

Sales Has NOT Evolved…Much

This profession is as old as time. In fact, sales has been around since Og first realized others wanted the pointy sticks he’d become rather adept at crafting. #TrueStoryIJustMadeUp

Once Og grasped that others were willing to give him berries, nuts, and shiny rocks in exchange for one of his pointy sticks, the concept of business/trade emerged and an entrepreneur was born!

Og, being the clever Homo ergaster he was, eventually realized a fellow tribe member might even offer a couple of hot daughters in exchange for a large order of extra-pointy sticks. So, he recruited his drinking buddies Ag and Ug to help.

In doing this, Og unwittingly discovered scalability.

Og understood that, the more pointy sticks he could fashion and the pointier the pointy stick, the better. This meant he also needed to find ways to let others know about his pointy sticks. Maybe even demonstrate some advantages of owning a pointy stick on say a fish, a squirrel, or an annoying member of the tribe.

Welcome to SALES!

Once we appreciate sales has been around since the dawn of time and is vital and necessary, we can relax a little…or a lot. While sales in and of itself is a permanent societal fixture, tactics have to evolve. Don’t believe me? Try stabbing an annoying neighbor to demonstrate that knife you’re trying to sell and…point made.

*Bada bump snare*

Now that we’ve settled that sales is a good thing that’s here to stay, let’s do some myth-busting. I feel once we separate facts from fiction, it will be far easier to face our fears.

***Bonus points there for alliteration .

Myth #1: The high-pressure, fast-talking, aggressive personality is necessary to be good at sales.

Wrong.

There seems to be this cultural idea of what ‘personality’ is required in order to be successful in sales. Usually this is the fast-talking, Type A ‘extrovert’ willing to pummel any prospect into a purchase.

This is total bull sprinkles.

Yes, this type of salesperson exists and, odds are, we’ve all run into one…then run away from one. Good news is we’re now in the digital age.

The high-pressure, fast-talking, aggressive salesperson is a relic best left in the 90s with shoulder pads, fanny packs, the McPizza…and these things.

In the old days, badgering had no consequences. Now? We now can unfriend, unfollow, block, and unsubscribe. Or, if nothing else works, we can post on social media that this business or product is to be avoided more than The Black Death pandering a litter of rabid kittens in need of a loving home.

Myth #2: Salespeople Sell Stuff & Good Salespeople Sell A LOT of Stuff

Yeah, no. Not exactly.

Salespeople solve problems. Good salespeople solve a lot of problems or solve bigger problems.

That’s it.

The better a person solves problems, the more money they make. Why? Because happy customers LOVE to share a win because it makes us feel super smart, and we like to brag. Also, humans dig being helpful.

This is called ‘word-of-mouth.’

Simple.

Why so many ‘sales tactics’ fail is the seller fixates on selling the product (their needs) instead of focusing on the best way to solve problems (the consumer’s needs).

I get that newsletters, automation, and email marketing are all the rage. Somewhere, somehow my business email was rufied and taken hostage. I’m relentlessly bombarded with emails from authors (or ‘PR firms’ representing authors) all wanting something FROM ME.

Read MY FREE book. Review MY FREE novel. Share MY FREE series with YOUR friends!

This is NOT SALES.

Sales is when someone solves my problems, not when some stranger ambushes me to solve a long@$$ list of their problems.

Some random writer’s lackluster sales are NOT my problem. When the author (or their ‘PR firm’) craps up my email with fresh lists of demands guised as doing me some kind of a favor (I.e. Offering ME a chance to interview THEM about THEIR BOOK…on MY BLOG?)…

*deep cleansing breaths* ….they’re not a solution to ANY of my problems.

They’re an additional problem.

Because when I get an average of twelve of these kinds of emails a day, it makes it a bugger to find messages salient to doing my job. This doesn’t make me want to buy their books.

It makes me want to save that money to fund anyone willing to develop technology that delivers a non-lethal but painful electrical shock to anyone who spams me.

Myth #3: More is MORE

I mentioned earlier that we were no longer in the 20th century, but many marketers and promoters simply don’t grasp this. Or they don’t care to because being lazy and uncreative is easier.

See, it wasn’t until the late 90s and early aughts that computers and laser printers lowered the barrier to entry for businesses who wanted to use printed material for advertising.

This might seem like no big deal, but Kinko’s (and their ilk) started a small trend that’s turned into an unrelenting MONSTER—direct marketing.

Y’all have to understand that, before roughly 1998, printing was ridiculously expensive. Only big companies with massive budgets could afford to print anything on a large scale.

***This is why business cards used to actually impress people. Also, if you lost your cat, you only put up fliers if you liked (or feared) that cat…a lot.

Anyway, cheap printing breathed life into the golem we know as direct marketing (a.k.a. junk mail). Then, once more people owned computers and used email, direct marketing simply migrated to another place to bug the $#@! out of us.

Now? Social media is experiencing this same devolution. Too many authors (mistakenly) believe they need to be on all sites all the time to sell, sell, sell which is why there’s so much automation.

But riddle me this.

If we didn’t want the spam served as paper in our mailbox, and we didn’t want it served virtually in our email, why would it magically become appealing when plastered on our Facebook wall?

Hint: It isn’t.

Capitalism 101

We live in an age with countless choices, unlimited options, lower and lower prices, and in every color we could want. Even with SPARKLES! Cheap and FREE are invasive species glomming up the business ecosystem and making us all sick.

To succeed in any business, the goal is not to replicate what’s already abundant, but rather to take time and zero in on what is scarce.

So what’s scarce? For the sake of brevity I’ll name a biggie.

Trust

All brands, businesses, services and products must earn the customer’s trust. The reason spamming ‘readers’ with free books is so ineffective is that FREE alone is insufficient to close the trust gap, especially in areas the customer stands to lose more than they gain.

There are many instances where FREE has zero impact and perhaps a negative impact on the purchase decision.

For example, would you hire a nanny to watch your children while you went to work because she offered her first week on the job FREE? A new skydiving business opens and first jump from 16,000 feet is FREE! New tattoo artist, and first tattoo is FREE!

Granted, my examples sound crazy but why is FREE not super valuable in these instances? Because whoever is offering the FREE product or service is a stranger we don’t know or trust. We (customers) also stand to lose more than we gain. This is the important difference when considering FREE as a sales strategy.

The COST of FREE

If I’m in the store and a smiling rep offers me FREE a sample of sparkling juice, cool! Costs me nothing and the worst case is I dislike the taste. But, when an author who’s never so much as said hello to me offers me a FREE book, this costs my most valuable resource and the one that’s nonrenewable.

TIME.

And, since the book is being handed out to total strangers FREE, this makes me question why. If the book was actually good, why are they giving it away for nothing? This is when I deduce that FREE will cost me and I decline.

My decision might have been different had the author done something ahead of time to close the trust gap between us. This is why the social media platform and brand is essential if we hope to sell books. It’s also why I recommend authors having a blog. People get to know us, our voice, and see for themselves how well we write at least in one medium.

If we can hold an audience’s attention and show we have at least a basic understanding of the mechanics of writing, we’re already in a stronger position. A blog is free. It’s a pizza sample. The consumer gains more than they stand to lose and we begin establishing trust.

My opinion differs from others, and that’s fine. Some folks are naturally very adept at the old-school marketing and hard core sales tactics. As a creative? It isn’t a good fit for my personality, and the approach is one that must be constantly monitored.

Blogs, for instance, are evergreen (meaning they have a SUPER long shelf-life, unlike ads, tweets or FB posts). I have blogs so old I forgot I wrote them that attract new fans daily. Even though many of my posts are YEARS old, they’re still out there working for me.

My post What Went wrong with The Star Wars Prequels STILL attracts commenters even though the post was written ALMOST TEN YEARS AGO. I doubt anyone would ever discover me with a ten-year-old ad, tweet, or FB post. This is why it’s also vital to write more than one book and have a backlist. Odds are, if a reader enjoys one book, they’ll eat through all we have to offer.

Suffice to say, social media isn’t a new and improved way to spam people and push ads. Used properly, social media is one of the most powerful ways to close the trust gap between unknown author and potential readers by establishing then growing relationships.

Sales & Brand

If we stop and think about sales as a profession before direct marketing, what did it entail? A lot of taking customers to lunch, golfing, dinner parties. Essentially? True sales is about (and has ALWAYS been about) creating relationships. Done properly, the people one mingles with like us first, but they ALSO associate us with OUR product to solve THEIR problem.

Thus, when they need a book to download at the last minute when stranded at the airport, they (ideally) think of us.

This is where sales and brand merge together. What do people FEEL when they see our name?

Does our name evoke pleasant feelings or indigestion?

Too many authors, in a mad rush to promote, haven’t yet created rapport with their potential audience, and thus remain an unknown. The harder they market and the more they promote, the more they widen the trust gap into a trust chasm.

I know of many authors who are incredible with spreadsheets and marketing campaigns, and ads, and all of that is a wonderful skill. My point here is that too many get the proverbial cart ahead of the horse (hard-charging marketing) before establishing a relationship, and that is a formula for major burnout (especially for those of us who don’t have Excel in our DNA).

What is Our BUSINESS?

We writers are in the business of storytelling. Great stories are our business, our product and our single greatest selling tool. Outstanding books solve a lot of life’s problems.

Just ask anyone stuck in a doctor’s office, airport, or hospital with no wifi.

Humans LOVE stories. We are a story people. I love mysteries because they keep my brain and attention to detail sharp. Some folks want to experience the thrill of new love (romance), the adrenalin rush of the chase (suspense/thriller), or maybe retreat to a world of magic or far off galaxies. Real life, especially with COVID, is heavy, and fiction offers an escape, a place for catharsis, and even just plain fun.

It’s easy to believe that people just don’t read books anymore, but that’s hogwash. In our digital culture, audiences are hungrier than ever for content. They love blogs, binge on podcasts, and inhale audiobooks or read on their phones during long commutes. Netflix, Amazon and others in the movie industry are constantly on the hunt for books that can be made into new movies.

The best ‘sales strategy’ for selling a lot of books is to take the time, effort and money one might be tempted to pour into a steady stream of ‘promotional campaigns’ and write excellent stories instead. The product is essential. Write books people enjoy so much they can’t wait to share their experiences.

In between ‘life’ and on writing breaks, hop on-line and relax, get to know people, connect. Reach out to others via common interests. Get to know THEM. The best salespeople are authentically interested in others.

Ultimately, delighted readers are the best salesforce of all…and they not for sale .

What Are Your Thoughts?

Does this post make you feel a little bit better about sales? Clearer about what to DO on social media? Yes, it is OKAY to have fun and YES, post the kitten videos. It is also perfectly okay to advertise, promote and market…eventually.

Just that whole horse ahead of the cart thing.

I appreciate all your thoughts and love hearing your experiences. For those authors out there who ROCK the spreadsheets? I’m super jealous.

But for those like me who are more ‘ADHD meets nutty professor’ with lists for your lists and stacks for your stacks, take heart. You, too, can be good at sales if you always remember your book is solving a problem for your audience. If they want/need/crave magic? Give them MAGIC. They want love? Make them see hearts and sparkles. Do they long for adventure? Take them for a journey they’ll never forget.

Once you keep this core concept as your primary focus, sales is a lot more fun…or at least doesn’t make you want to hide in a closet weeping into a bowl of brownie batter .

Any thoughts, questions, concerns? I am happy to answer and might even write a post to help you out!

The post Sales: How Can You Sell More Books When You’re Terrified of Selling? appeared first on Kristen Lamb.

No sales or lackluster sales. It isn’t the reader’s fault. It’s the book. Really. This is tough to hear. I know.

It’s a writer’s worst nightmare. You researched, you wrote, you finished, and then published your book. You wait for the sales and….

*crickets*

This is something that can happen to any kind of author, traditionally or nontraditionally published.

We think we have a hit on our hands only to later be checking our work for a pulse. What happened? Why did everything go sideways? Where are the SALES?

Sales & The Market

In the not so distant past, there was only one way to get published and that was traditional publishing. Though many authors cheered when they were finally able to cast off the chains of New York, let’s at least respect that agents and editors might have known a thing or three about the book business and how to generate book sales.

Writers would often get vexed at the stack of rejection letters, believing they couldn’t actually write well.

This was not always the case. Sometimes the writing was perfectly fine, or even really good. Great even.

Alas, agents made their living off books they knew would sell, which meant they just didn’t have the bandwidth left over to take on pro bono work. Yes, the book might have been lovely, but they were agents, not charities. They couldn’t gamble on a well-written book in an untested genre or for an unvetted audience.

Agents had to find the book they knew publishers would BUY based on metrics of what had already sold well in the past.

Not a perfect way of doing business, but better than guessing and paying a blind oracle to throw chicken bones.

***This is largely still how things work, though publishing is in so much flux that agents are doing things differently these days because the paradigm has changed so drastically.

Sales kept the lights on.

Agents predicted market changes and trends. They looked at what was already out, what was slated to be released, what was already selling, what wasn’t, what was saturated, etc. Then, they used that data to maneuver their authors around the sales minefield.

Still do to the best of their abilities.

This is where it can get tricky for writers. Yes, write what you love. We shouldn’t write for the market…but we have to write for the market.

*bangs head on wall*

Sometimes a book might not be selling simply because there are too many titles that are too similar. Readers maybe don’t want yet another tired vampire retread.

If you are traditionally published, this could still happen. Agents are making an educated guess and sometimes they miss the mark.

***As a caveat though. A hedge fund bought Barnes & Noble in June, Dean Koontz defected to the Amazon-powered Thomas Mercer in July, and Penguin just sold last month. So, legacy publishing is in a righteous hurt locker at the present. They don’t have the luxury of missing many sales marks any more.

For the self-published folks? If your book is good, just leave it alone and keep writing. The great part about the digital paradigm is the book can remain there indefinitely and when the trends change? So could the sales numbers.

Sales & The Product

I hate saying this, but sometimes it’s the book. Obviously this is more the case with indie and self-published books. The problem is that the market has just been inundated with amateur writing. I go into this in more detail in Five Mistakes Killing Self-Published Writers, but here are the Spark Notes.

Bad Writing

No one wants to hear they are not ready. Worse still? No one wants to hear the words, ‘You’re just not a good writer.’ Too many newbies want to skip the un-fun training and go right to the title, ‘Author.‘

Sadly, the slush pile has been handed off to readers. I rarely do edits because I’ve grown weary of arguing with ‘writers’ who can’t even punctuate. Their books aren’t selling and they hire me to tell them why.

I explain WHY, then they send me long emails how I am mean and horrible because I won’t tell them it’s the reader’s fault for not seeing their hidden genius or that it’s a failure in the marketing plan.

I’m a bad person because I expect them to tell a STORY, not camp on self-indulgent tripe that only entertains THEM at the expense of the audience. So if expecting writers to know how to do the very BASIC of their job is mean?

I’ll own that.

If I want writers to actually reach for something other than reheated, microwaved tropes served so many times they’re no longer fit for human consumption?

Then yes, I am a vile and horrid person.

This is the ADULT TABLE. Those who want to play Literary Barbies and Literary G.I. Joe aren’t allowed a seat here until they grow up. And that doesn’t—in my book—make me ‘mean.’

It makes me a professional.

Moving on…

Bad (No) Editing

Our story might be the best thing since pumpkin spice lattes, but if it is so rife with errors it won’t sell? Shame, shame. Additionally, editing is not simply looking for typos. That is line-editing or proofreading.

A good developmental editor (or content editor) will be able to help you shape the overall flow of the novel. But they cost a lot (good ones do, anyway).

This is why it’s a good idea to read a lot and take classes and LEARN the craft. It will save a lot of time and cash in the long run.

When I edit, I can tell writers if they are starting the book in the correct place. Are there scenes that need to be cut because they are bogging down the momentum? Are there redundant characters? Am I spotting any plot holes? Is the ending a knockout? A fizzle? Or a WTH?

Great editing can take a book from meh to magnificent.

Bad Cover

There really is no excuse for a bad cover these days. Technology has come a long way, and many experts offer fabulous covers at affordable prices. I would love to say people don’t judge a book by its cover, but that is untrue.

Of course we do.

One thing many new writers don’t appreciate is that when you hire an expert, you’re gaining a lot more than that one skill. Yes, a graphic artist knows how to use Photshop (or whatever) but they also have a knowledge of what sells. 

For instance, I’ve seen authors post images of their new book cover and cringed. The cover itself was lovely, but we have to remember how we are selling.

That book isn’t going to be on a shelf where a potential reader is seeing a full-sized version. Likely it will be on Amazon and that beautiful full-sized image, when shrunk to thumbnail size looks like a Rorschach ink blob.

Do you see a butterfly?

No, I see Satan eating kale chips.

If a writer tells me they can’t afford to hire an expert, my response is they cannot afford not to.

Boring Title

This goes along with a bad cover. New writers are notorious for titles that we have to read the book to ‘get’ the title. NO. The title is the hook and we will move on to other writers who don’t make us think so hard.

The Sales Platform

Discoverability is a nightmare. There is a lot of noise and part of our job description now entails branding. This is all writers.

I recently had a distraught writer contact me. The author was recently dropped by a well-known agent because the book simply wasn’t selling. Yet, I could tell with a quick google search what a big part of the problem was.

The author didn’t have platform/brand capable of driving sales. Simply puttering around on Facebook isn’t enough. That isn’t a brand.

My first royalty check would have covered dinner if no one super-sized anything. Why? My book came out before my platform could drive sales. Once my platform improved? My sales skyrocketed.

What does it say in front of every big author’s name? Best Selling Author. Not Best Writing Author.

The writing alone is not enough. Frankly, it never was. Before 2006, writers had a 93% failure rate. Most first books sold less than a thousand copies (even traditionally published books). Only one out of ten published authors ever saw a second book in print. Most were dropped.

In the old days, we just had no control over the brand and the platform. Now, we do. And authors want to complain that it is too hard. Yes, it is hard and there are many reasons this profession is not for everyone.

Less Marketing/More Writing

Traditional marketing does not sell books. Never has. For more on why, check out Why Traditional Marketing Doesn’t Sell Books. I have had to unfollow writers on Facebook who do nothing but promote one book over and over and over.

They tweet non-stop about their book, and dedicate their blogs to selling books (and that is NEVER the direct objective of a blog). ‘Authors’ deluge us with newsletters we never signed up for and can’t figure out how to escape.

Thing is, we don’t care about you or your book.

***To be fair, you don’t care about me or mine, either .

We didn’t want to see that crap in our feed, we sure aren’t going to subscribe to a blog/newsletter that is nothing but self-promotion. NO ONE wants that junk in their feed, their inbox, their mailbox, on their cell phone or ANYWHERE unless they specifically ASKED for it.

Writers often become the equivalent of that sales clerk in the department store who ambushes us with perfume in the face.

Truth Bomb

The odds of breaking out with our first book are about the same as being hijacked by a terrorist after we’ve been hit by lightning while holding a winning lottery ticket.

Truth is, Fifty Shade of Grey, in my POV, did a lot of damage to our industry because it gave a very false illusion that one could get rich quick. Now we have been inundated with tourists and insta-preneurs hunting to make a quick buck because ‘writing is easy.’

Sure.

Whether one likes E.L. James’ writing or not, I have to admit that the gal did a crap ton of hard work.

E.L. James leveraged her fan fiction following that she’d built up with a lot of time, work and sweat equity.

Because when NY finally made a deal? Fifty Shades went BOOM. But what far too many bystanders DID NOT see was the YEARS of work BEFORE the boom. E.L. James brought that fan fiction platform to the table and THEY were the X Factor that made Fifty Shades into a cultural phenom.

That preexisting fanbase had the sheer population numbers to push those books from fringe to mainstream, something NO ad campaign can do…ever. It cannot be BOUGHT, only BUILT.

Most writers are not going to break out with one book. Or even two. An author might never break out, but the odds certainly improve the more titles we have (well-written as in there is an actual STORY).

This was always true. It’s why you can’t swing a dead cat without hitting a James Patterson title.

Marketing and building a platform/brand are two completely different activities. But writers believe they are the same. They aren’t.

If you want to promote and market without a platform, I suggest piling money on the floor and setting it on fire. Same end result and you can get to the self-loathing and binge drinking far faster that way.

There are no shortcuts.

Obviously there are many many other factors to why a book might not be selling, but these are the top offenders. Good news is most of this, we can do something about. In fact, I have classes addressing most of these issues (listed below).

What are your thoughts?

I LOVE HEARING FROM YOU!

What are your thoughts on the modern day book world? It’s all a bit weird now. B&N sold. Penguin gone. NYC in limbo. Amazon taking over. Small bookstores coming back (cool). RWA imploding (scary).

In the meantime, it all goes back to what I have preached since the get-go. Learn how to write AMAZING stories and cultivate an audience. I teach all how to do that and those classes are all on sale right now.

Training

If you really want to deep-dive how to write these incredible genres that are HOT, HOT, HOT, please check out the ON DEMAND CLASSES by #1 best-selling author Maria Grace that you can enjoy from the comfort of HOME.

More Than Crop Circles: Intro to Science (and Speculative) Fiction $45

Use Thrill10 for $10 off

Speculative Fiction World-Building $45

Use Thrill10 for $10 off

Populating Planet X: Character-Building for Science (and Speculative) Fiction $45

Use Thrill10 for $10 off

Or Get them ALL for ONE LOW PRICE

Twilight Zone Special: All THREE Classes $99 (that’s over TEN hours of training). Makes it $33 a class for those who can’t math .

I’ve also extended the holiday sales on all classes listed below to January 15th. Get them before they’re deleted.

And to prove it and show my love, for the month of JANUARY, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly.

I will pick a winner once a month and it will be a critique of the first 20 pages (5K words) of your novel, or your query letter, or your synopsis (5 pages or fewer). 

***I will announce December’s winner once I feel better. I’m recovering from bronchial pneumonia.

In the meantime, PLEASE treat yourself to a class! We have a TON of classes that we will be deleting or putting into cold storage come mid-January (I’m extending the sales to January 15th since I haven’t been around to tell you about them during the holidays).

These will no longer be available after January 15th, so STOCK UP while you can.

NEW Year, New YOU! ROAR into the TWENTIES!

ON DEMAND Sales!

HIGHLY RECOMMEND–> On Demand: How to Write Deep POV

By #1 Best Selling Author Maria Grace! Normally $55 now $30

ON DEMAND Dark Arts: New Year’s SPECIAL Building Your Villain

Usually $55 and until January 15th is only $30.

Three hours of psychopaths, sociopaths, narcissists, pathology and how that applies to writing.

It is like the Behavioral Analysis Unit for Authors. Tres FUN! Villains are some of the most enduring characters in literature. Why not add your own legends to the list?

I’m also offering:

The Art of Character NEW YEAR’S SPECIAL: Writing Characters for a SERIES ON DEMAND

Normally $65 and NOW only $40.

FOUR hours of training on characters on how to develop characters that that can go the distance.

Bring on the Binge: How to Plot and Write a Series (ON DEMAND). 

Normally $65 and NOW only $40. Pairs PERFECTLY with The Art of Character for Series.

ON DEMAND! New Year’s Sale! Story Master: From Dream to DONE

Usually $55, now ONLY $30.

This class is to train you how to plot whether you’re a plotter, a pantser or a mix of both. It’s also a crash course in creating dimensional characters.

On Demand: Beyond Bulletproof Barbie

Usually $55 and now only $25.

This is a THREE-HOUR class on guns, knives, weapons, fighting, law enforcement (from local cops to international espionage) and more. Everything you need to build a bad@$$—male OR female—and get the details CORRECT.

Spilling the New Year’s Tea: On Demand Blogging for Authors

Usually $75 and now only $40.

Get prepped and ready for the new year, new you, new blog.

Bite-Sized Fiction: How to Plot the Novella

Use New20 for $20 off

Popular On Demand Classes

Need some help with platform and branding?

Branding: WHEN YOUR NAME ALONE Can Sell (ON DEMAND)

Use brand10 for $10 off.

For the complete list, go to the OnDemand Section.

***I will add more classes, especially from Maria Grace, in the coming days, as I recover.

 .

The post No Sales or Lackluster Sales: It Isn’t the Reader, It’s the Book…Really appeared first on Kristen Lamb.

Sales can be one of the most terrifying words in the English language. If one happens to be a creative professional, let’s just multiply that fear level by ten…or a thousand.

In fact, many writers long to sign with legacy publishers for the sole reason they believe a major publisher will tend to all that vulgar sales business for them so they can simply write and create!

*clutches sides laughing*

It’s cool. I once thought the same. We’re all friends and philistines here.

The hard truth is that, even if we are fortunate enough to score a contract with NYC, if our book doesn’t sell, the publisher will eventually have to cut their losses (‘losses’ being code for ‘writers who fail to sell enough books’).

Publishing houses are businesses not charities, and throwing good money after bad is better left to Hollywood. This said, the idea of having to ‘do sales’ is still enough to make many creatives break out in hives.

Deep Breaths

We writers have a nasty habit of black-and-white thinking in regards to sales. In our minds, there are only TWO approaches to selling.

One approach is to be on every single social site running marketing blitzes, promotional campaigns, holding contests, and blasting people with emails/newsletters until they buy a book…or file for a restraining order.

The other option is we never tell anyone we’re an author or—GASP—that we have a book(s) for sale. Short of applying for WITSEC, we do everything and anything to hide that we’re a writer, including our NAME (refer to The Problem with Pen Names).

In an effort to avoid ‘sales’ we pretty much guarantee we’ll never sell any books…thus fulfilling the societal assumption that writers are all broke losers.

***We’ll tackle that bugaboo later.

I believe most writers are afraid of sales because they don’t understand what sales actually IS. Remember, we writers are in the entertainment business. Notice half that word is business and I dare you to name any business that will last very long without any sales.

And before y’all have a panic attack, what’s the title we authors covet most? New York Times Best Selling Author. Notice the title isn’t New York Times Best Writing Author. 

Even though it should be *grumbles*.

Evolution is Real

Before we tackle misconceptions about sales, I want to point out that we’re no longer in the 20th century. I know, time flies, right? The audience (customer base) of 2018 has evolved and what worked in the 90s no longer works today. Doing MORE of what doesn’t work is…well, stupid.

Alas, I cannot count how many sales books, training programs, etc. still push tactics that are almost twenty years out of date.

Our customers have evolved, which means sales, promotion, marketing, branding, etc. must evolve as well or it will be virtually impossible to create meaningful connections that yield results.

Think of the English language. Have you ever tried to read the original Beowulf in Old English? To spare your eyes and WordPress from a cascading font meltdown, just listen to this for 15 seconds.

Or five.

YES, THIS IS ENGLISH! Brought to us courtesy of Realm of History who apparently got someone drunk enough to be able to pronounce the words properly (as if anyone other than Cait would correct them *rolling eyes*)…

Can you imagine if we tried to hold a conversation speaking this way? Good luck getting a date, a job, or ordering a hamburger.

If the world has evolved, we’re wise to keep pace.

Sales Has NOT Evolved…Much

This profession is as old as time. In fact, sales has been around since Og first realized others wanted the pointy sticks he’d become rather adept at crafting. #TrueStoryIJustMadeUp

Once Og grasped that others were willing to give him berries, nuts, and shiny rocks in exchange for one of his pointy sticks, the concept of business/trade emerged and an entrepreneur was born!

Og, being the clever Homo ergaster he was, eventually realized a fellow tribe member might even offer a couple of hot daughters in exchange for a large order of extra-pointy sticks. So, he recruited his drinking buddies Ag and Ug to help.

In doing this, Og unwittingly discovered scalability.

Og understood that, the more pointy sticks he could fashion and the pointier the pointy stick, the better. This meant he also needed to find ways to let others know about his pointy sticks. Maybe even demonstrate some advantages of owning a pointy stick on say a fish, a squirrel, or an annoying neighbor.

Welcome to SALES!

Once we appreciate sales has been around since the dawn of time and is vital and necessary, we can relax a little. While sales in and of itself is a permanent societal fixture, tactics have to evolve. Don’t believe me? Try stabbing an annoying neighbor to demonstrate that knife you’re trying to sell and…point made.

*Bada bump snare*

Now that we’ve settled that sales is a good thing that’s here to stay, let’s do some myth-busting. I feel once we separate facts from fiction, it will be far easier to face our fears.

***Bonus points there for alliteration .

Myth #1: The high-pressure, fast-talking, aggressive personality is necessary to be good at sales.

AHHHHHHH!

Wrong.

There seems to be this cultural idea of what ‘personality’ is required in order to be successful in sales. Usually this is the fast-talking, Type A ‘extrovert’ willing to pummel any prospect into a purchase.

This is total bull sprinkles.

Yes, this type of salesperson exists and, odds are, we’ve all run into one…then run away from one. Good news is we’re now in the digital age.

The high-pressure, fast-talking, aggressive salesperson is a relic best left in the 90s with shoulder pads, fanny packs, the McPizza…and these things.

In the old days, badgering had no consequences. Now? We now can unfriend, unfollow, block, and unsubscribe. Or, if nothing else works, we can post on social media that this business or product is to be avoided more than The Black Death pandering a litter of rabid kittens in need of a loving home.

Myth #2: Salespeople Sell Stuff & Good Salespeople Sell A LOT of Stuff

Yeah, no. Not exactly.

Salespeople solve problems. Good salespeople solve a lot of problems or solve bigger problems.

That’s it.

The better a person solves problems, the more money they make. Why? Because happy customers LOVE to share a win because it makes us feel super smart, and we like to brag. Also, humans dig being helpful.

This is called ‘word-of-mouth.’

Simple.

Why so many ‘sales tactics’ fail is the seller fixates on selling the product (their needs) instead of focusing on the best way to solve problems (the consumer’s needs).

I get that newsletters, automation, and email marketing are all the rage. Somewhere, somehow my business email was rufied and taken hostage. I’m relentlessly bombarded with emails from authors (or ‘PR firms’ representing authors) all wanting something FROM ME.

Read MY FREE book. Review MY FREE novel. Share MY FREE series with YOUR friends!

This is NOT SALES.

Sales is when someone solves my problems, not when some stranger ambushes me to solve a long@$$ list of their problems.

Some random writer’s lackluster sales are NOT my problem. When the author (or their ‘PR firm’) craps up my email with fresh lists of demands guised as doing me some kind of a favor (I.e. Offering ME a chance to interview THEM about THEIR BOOK…on MY BLOG?)…

*deep cleansing breaths* ….they’re not a solution to ANY of my problems.

They’re an additional problem.

Because when I get an average of twelve of these kinds of emails a day, it makes it a bugger to find messages salient to doing my job. This doesn’t make me want to buy their books.

It makes me want to save that money to fund anyone willing to develop technology that delivers a non-lethal but painful electrical shock to anyone who spams me.

Myth #3: More is MORE

I mentioned earlier that we were no longer in the 20th century, but many marketers and promoters simply don’t grasp this. Or they don’t care to because being lazy and uncreative is easier.

See, it wasn’t until the late 90s and early aughts that computers and laser printers lowered the barrier to entry for businesses who wanted to use printed material for advertising.

This might seem like no big deal, but Kinko’s (and their ilk) started a small trend that’s turned into an unrelenting MONSTER—direct marketing.

Y’all have to understand that, before roughly 1998, printing was ridiculously expensive. Only big companies with massive budgets could afford to print anything on a large scale.

***This is why business cards used to actually impress people. Also, if you lost your cat, you only put up fliers if you liked (or feared) that cat…a lot.

Anyway, cheap printing breathed life into the golem we know as direct marketing (a.k.a. junk mail). Then, once more people owned computers and used email, direct marketing simply migrated to another place to bug the $#@! out of us.

Now? Social media is experiencing this same devolution. Too many authors (mistakenly) believe they need to be on all sites all the time to sell, sell, sell which is why there’s so much automation.

But riddle me this.

If we didn’t want the spam served as paper in our mailbox, and we didn’t want it served virtually in our email, why would it magically become appealing when plastered on our Facebook wall?

Hint: It doesn’t.

Capitalism 101

We live in an age with countless choices, unlimited options, lower and lower prices, and in every color we could want. Even with SPARKLES! Cheap and FREE are invasive species glomming up the business ecosystem and making us all sick.

To succeed in any business, the goal is not to replicate what’s already abundant, but rather to take time and zero in on what is scarce.

So what’s scarce? For the sake of brevity I’ll name a biggie.

Trust

I’m just watching you. Honest!

All brands, businesses, services and products must earn the customer’s trust. The reason spamming ‘readers’ with free books is so ineffective is that FREE alone is insufficient to close the trust gap, especially in areas the customer stands to lose more than they gain.

There are many instances where FREE has zero impact and perhaps a negative impact on the purchase decision.

For example, would you hire a nanny to watch your children while you went to work because she offered her first week on the job FREE? A new skydiving business opens and first jump from 16,000 feet is FREE! New tattoo artist, and first tattoo is FREE!

Granted, my examples sound crazy but why is FREE not super valuable in these instances? Because whoever is offering the FREE product or service is a stranger we don’t know or trust. We (customers) also stand to lose more than we gain. This is the important difference when considering FREE as a sales strategy.

The COST of FREE

If I’m in the store and a smiling rep offers me FREE a sample of sparkling juice, cool! Costs me nothing and the worst case is I dislike the taste. But, when an author who’s never so much as said hello to me offers me a FREE book, this costs my most valuable resource and the one that’s nonrenewable.

TIME.

And, since the book is being handed out to total strangers FREE, this makes me question why. If the book was actually good, why are they giving it away for nothing? This is when I deduce that FREE will cost me and I decline.

My decision might have been different had the author done something ahead of time to close the trust gap between us. This is why the social media platform and brand is essential if we hope to sell books.

Social media isn’t a new and improved way to spam people and push ads.

Used properly, social media is one of the most powerful ways to close the trust gap between unknown author and potential readers by establishing then growing relationships.

Too many writers are using social media ‘for business’ and then hang out with their ‘real friends’ elsewhere. They’re mystified why their books aren’t selling yet they’re failing to recognize they’ve skipped a crucial step.

In their rush to promote, they never created rapport with their potential audience and thus remain an unknown. The harder they market and the more they promote, the more they widen the trust gap into a trust chasm.

What is Our BUSINESS?

We writers are in the business of storytelling. Great stories are our business, our product and our single greatest selling tool. Outstanding books solve a lot of life’s problems.

Just ask anyone stuck in an airport with no wifi.

The best ‘sales strategy’ for selling a lot of books is to take the time, effort and money one might be tempted to pour into a steady stream of ‘promotional campaigns’ and write excellent stories instead. LOTS OF THEM. Write books people enjoy so much they can’t wait to share their experiences.

Delighted readers are the best salesforce of all…and they not for sale .

What Are Your Thoughts?

***Sorry to be away so long. Got summoned for jury duty and NO they didn’t pick me *shock face*.

Does this post make you feel a little bit better about sales? Clearer about what to DO on social media? Yes, it is OKAY to have fun and YES, post the kitten videos. It is also perfectly okay to advertise, promote and market…eventually.

Just that whole horse ahead of the cart thing.

Are you afraid of your email, too? I have three that I finally let go feral. There has to be a name for ‘fear of email.’ Do y’all have a theory why I wasn’t picked for jury duty? Bonus points for creativity . Let’s have some FUN!

I love hearing from you!

What do you WIN? For the month of JUNE, for everyone who leaves a comment, I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).

NEW CLASSES!

Class Title: Building a Believable Steampunk World

Instructor: Cait Reynolds

Price: $50.00 USD Standard

Where: W.A.N.A. Digital Classroom

When: FRIDAY, July 20, 2018. 7:00-9:00 p.m. EST

REGISTER HERE

Who doesn’t love some steampunk cosplay? Corsets, goggles, awesome hats…

Steampunk has become one of the hottest genres today, crossing the lines of YA, NA, and adult fiction. It seems like it’s fun to write because it’s fun to read.

However, there’s a world of difference between the amateur steampunk writer and the professional steampunk author, and the difference lies in the world they create.

Is your steampunk world historically-accurate enough not to jar the reader out of the narrative with anachronisms? Does your world include paranormal as well as steampunk? Are the gadgets and level of sophistication in keeping with the technologies available at the time?

Steampunk is not an excuse to take short-cuts with history. Good writing in this genre requires a solid grasp of Victorian culture and history, including the history of science, medicine, and industry.

This shouldn’t scare you off from writing steampunk, but it should encourage you to take this class and learn how to create a world that is accurate, consistent and immersive.

This class will cover a broad range of topics including:

• Not-So-Polite Society: Just how prim and Victorian do you want to get?
• Grime and Gears: How to research Victoriantechnology, science, medicine, and industry without dying of boredom?
• Putting the ‘Steamy’ in Steampunk: How to obey (and more importantly, break) Victorian rules of romance;
• Keeping it Real…ish: How to drop in historical details without info-dumping, and how to describe and explain your steampunk innovations without confusing.

A recording of this class is also included with purchase.

Class Title: World-Building for Dystopian Fiction

Instructor: Cait Reynolds

Price: $50.00 USD Standard

Where: W.A.N.A. Digital Classroom

When: Friday, July 27, 2018. 7:00-9:00 p.m. EST

REGISTER HERE

There’s no greater fear than fearing what dwells deep in the dark corners of human nature. Dystopian literature, for all its bells and zombie whistles, shines an unforgiving light on all those shadows.

Can’t think of any dystopian-genre books off the top of your head? How about:

Farenheit 451, The Hunger Games, The Handmaid’s Tale, 1984, The Lorax, The Stand, Neuromancer, Ender’s Game, Divergent, World War Z, Underground Airlines, Brave New World, Ready Player One, A Clockwork Orange, and Do Androids Dream of Electric Sheep? (just to name a few…)

Still, it’s a challenging genre to write. Done badly, dystopian fiction is the equivalent of that emo kid down the hall in your dorm who drinks way too much coffee and just won’t quit playing The Cure.

Done well? We get the dangerous thrill of skidding close to the edge of moral insanity, looking through a mirror darkly and seeing ourselves and our neighbors, and a hyper-creative outlet that combines the dubious fun of post-apocalyptic totalitarianism (zombies optional) with chilling truths about human nature.

Topics covered in this class include:

• Having fun with things you shouldn’t: why destroying society is just so much fun!
• ‘First Fright’ vs. ‘True Fright’: sure, we’re afraid of enforced barcode tattoos because totalitarianism!…but maybe we’re really afraid because it really sounds so seductively convenient;
• Picking and choosing ‘normal’: how to balance having enough familiarities with society today with creating shocking changes that go right to the heart of our fears;
• Fear leads to the dark side (unless you’re already there): creating dystopian characters that invite both shock and sympathy;
• To apocalypse or not to apocalypse: do we really need nuclear fallout or an alien invasion…or can we do it all ourselves?
• Playing with your food: how to put a new and unique spin on zombies, aliens, and food shortages (i.e. asking critical questions like whether Soylent Green is gluten-free).

A recording of this class is also included with purchase.

About the Instructor

Cait Reynolds is a USA Today Bestselling Author and lives in Boston area with her husband and neurotic dog. She discovered her passion for writing early and has bugged her family and friends with it ever since. She likes history, science, Jack Daniels, jewelry, pasta, and solitude. Not all at the same time. When she isn’t enjoying the rooftop deck that brings her closer to the stars, she writes.

AUGUST CLASSES

SALES…for those who’d rather be stabbed in the face.

Instructor: Kristen Lamb

Price: $50.00 USD Standard

Where: W.A.N.A. Digital Classroom

When: Thursday August 9th, 2018 7:00-9:00 p.m. EST

REGISTER HERE

Writers are in the entertainment business. Notice the second half of our job title is business. The lifeblood of all business is sales.

But, to be blunt, most creative professionals would rather be stabbed in the face than ‘do sales.’ Yet, if we don’t sell books, our career is doomed (regardless of how we publish).

One of the MAJOR reasons so many people are afraid of sales is because what’s being taught as ‘sales’ is actually ‘direct marketing.’

Direct marketing is NOT sales. It IS, however, pushy, icky, and hasn’t been effective since The Spice Girls were cool.

Sales can be fun. In fact, believe it or not, humans are wired for sales. It’s part of our biology. Problem is, humans are also wired to overcomplicate things…which is why so many of us freak out over sales.

This class is to remove the fear factor and clarify what selling entails for the professional author. Not all products are sold the same way…which is why there are no late-night infomercials hawking Hadron Colliders or F-16 fighter jets. Our sales approach must align with the product we’re selling, or we’re doomed before we begin.

This class will cover:

• Why direct marketing doesn’t sell books;
• Tame wasters versus time savers;
• How to be paid what we are worth;
• Ways we can make ads, promotions and marketing far more effective;
• The unique way books must be sold;
• How to set goals and create a scalable strategy;
• Explore the S.W.O.T. analysis and why we need one;
• How to differentiate our brand and product in an over-saturated marketplace;
• AND MORE!

***A FREE recording is included with class purchase.

About the Instructor

Kristen Lamb is the author of the definitive guide to social media and branding for authors, Rise of the Machines—Human Authors in a Digital World. She’s also the author of #1 best-selling books We Are Not Alone—The Writer’s Guide to Social Media and Are You There, Blog? It’s Me, Writer. She’s just released her highly acclaimed debut mystery-thriller The Devil’s Dance.

Kristen has written over twelve hundred blogs and her site was recognized by Writer’s Digest Magazine as one of the Top 101 Websites for Writers. Her branding methods are responsible for selling millions of books and used by authors of every level, from emerging writers to mega authors.

CLOCKWORK & CORSETS: BUILDING A BELIEVABLE STEAMPUNK WORLD

Instructor: Cait Reynolds

Price: $50.00 USD Standard

Where: W.A.N.A. Digital Classroom

When: FRIDAY, August 3, 2018. 7:00-9:00 p.m. EST

REGISTER HERE

Who doesn’t love some steampunk cosplay? Corsets, goggles, awesome hats…

Steampunk has become one of the hottest genres today, crossing the lines of YA, NA, and adult fiction. It seems like it’s fun to write because it’s fun to read.

However, there’s a world of difference between the amateur steampunk writer and the professional steampunk author, and the difference lies in the world they create.

Is your steampunk world historically-accurate enough not to jar the reader out of the narrative with anachronisms? Does your world include paranormal as well as steampunk? Are the gadgets and level of sophistication in keeping with the technologies available at the time?

Steampunk is not an excuse to take short-cuts with history. Good writing in this genre requires a solid grasp of Victorian culture and history, including the history of science, medicine, and industry.

This shouldn’t scare you off from writing steampunk, but it should encourage you to take this class and learn how to create a world that is accurate, consistent and immersive.

This class will cover a broad range of topics including:

• Not-So-Polite Society: Just how prim and Victorian do you want to get?
• Grime and Gears: How to research Victoriantechnology, science, medicine, and industry without dying of boredom?
• Putting the ‘Steamy’ in Steampunk: How to obey (and more importantly, break) Victorian rules of romance;
• Keeping it Real…ish: How to drop in historical details without info-dumping, and how to describe and explain your steampunk innovations without confusing.

A recording of this class is also included with purchase.

About the Instructor

Cait Reynolds is a USA Today Bestselling Author and lives in Boston area with her husband and neurotic dog. She discovered her passion for writing early and has bugged her family and friends with it ever since. She likes history, science, Jack Daniels, jewelry, pasta, and solitude. Not all at the same time. When she isn’t enjoying the rooftop deck that brings her closer to the stars, she writes.

When Your Name Alone Can Sell

Instructor: Kristen Lamb

Price: General Admission $55.00 USD/ GOLD Level $175

Where: W.A.N.A. Digital Classroom

When: Thursday, August 16th, 2018. 7:00-9:00 p.m. EST

REGISTER HERE

LEARN TO BE A BRAND BOSS!

All authors need a brand, so this class teaches how to locate and cultivate your audience into passionate fans who BUY YOUR BOOKS!

How can you grow your platform and turn your name alone into a bankable asset? Not as hard as you might have been led to believe.

You DO NOT need to be a tech guru/mega-high-pressure-sales person to excel at this. In fact, best you aren’t.

Yet, the reality is that in the digital age of commerce, consumers rely on brands more than ever in human history. They’re overwhelmed and we can help them out….by finding US.

Consumers (which is code for readers) buy from who they know, like and trust. In a sea of infinite choices a powerful NAME is a tremendous asset.

Can you say “James Patterson”?

The single largest challenge all writers face in the digital age is discoverability and connecting with our audience is a challenge but nothing we can’t handle.

This class will address:

• What is a brand? How to make one uniquely your own.
• How to BE YOU! You’re a writer, not an insurance salesman!
• Harness your imagination & creativity for better results (No one likes SPAM, so don’t serve it!).
• How to use this information to locate, engage and cultivate an audience.
• Myths about exposure.
• Common scams that will wreck your brand and earning ability.
• Why most promotion is a waste of money.
• A list of expensive and not-so-bright ideas for reaching readers.
• Knowing when and HOW to promote.

Overall this class is about working smarter not harder. This class is to teach you to think strategically so all energy is focused. Sure, we have to hustle, but why not hustle and there be an AUTHENTIC PAYDAY for all that hard work?

GOLD LEVEL AVAILABLE: This is you working with me (Kristen Lamb) for 90 minutes building, defining, refining your brand and putting together a PLAN! Time is money and professional consulting saves BOTH.

****A FREE recording is included with purchase of this class.

About the Instructor

Kristen Lamb is the author of the definitive guide to social media and branding for authors, Rise of the Machines—Human Authors in a Digital World. She’s also the author of #1 best-selling books We Are Not Alone—The Writer’s Guide to Social Media and Are You There, Blog? It’s Me, Writer. She’s just released her highly acclaimed debut mystery-thriller The Devil’s Dance.

Kristen has written over twelve hundred blogs and her site was recognized by Writer’s Digest Magazine as one of the Top 101 Websites for Writers. Her branding methods are responsible for selling millions of books and used by authors of every level, from emerging writers to mega authors.

The post The Evolution & Devolution of Sales: Why Your Books Aren’t Selling appeared first on Kristen Lamb.

Image courtesy of cellardoorfilms WANA Commons…

We’ve been talking a lot about social media lately and I am always grateful for your comments and thoughts. This kind of feedback not only helps me improve my blog, but my also books, because I get a glimpse of your worries, weaknesses, fears, loves, and strengths.

As a teacher/mentor/expert, it’s my job to address those fears and put you at ease or reinforce when you’re headed the right direction and give you tools and tips to take what you’re doing to another level.

There’ve been some comments that have piqued my attention lately. Namely this notion to give up on social media completely to write more books (out of vexation for the medium and the task).

Oh-kay….

Social Media is a TOTAL Waste of Time

Write more books instead of tweeting or blogging. Social media is a giant time-suck better spent writing great books.

I don’t know how to answer this besides, Er? *screeching breaks* Personally, I can think of no larger waste of time than researching and reading and spending countless hours crafting a wonderful book of 60,000-110,000 words and then?

No one knows the book exists so few people ever read it, enjoy it or are changed by the author’s story.

It’s like spending six months to a year on an oil painting to hang it in an attic.

These days, any agent worth their salt will not sign an author who doesn’t have a social media brand and presence. Rarely, they will take a book from an author who doesn’t…but usually it will come with the requirement the author get on-line and get to work.

I ADORE Dawn Frederick at Red Sofa Literary and once shared a panel with her. She told the story of a book she LOVED and took even though the author wasn’t on social media. She was so impressed with the book she signed the author but told her she needed to get on social media and start building a platform.

After six months, the author refused. Dawn gave an ultimatum. Get your tail on social media or we drop the book and cancel the contract.

Myth-Busting

It used to be that an author who wanted to completely avoid social media went traditional. Well, traditional publishing has now seen the value of social media and almost all of them require it. They require it even if they allot budgeting for marketing. Why? Because social media helps them gain a FAR greater ROI on the marketing dollars spent.

How?

I’ll give an example. I once read a traditionally published craft book that changed my life. At the time, my platform had grown fairly large and I’ve worked very hard to create a solid reputation for recommending only the best resources. I tried to contact the author not only to promote the book, but to get this author to present our conference (which sells A LOT of books).

The web site was an outdated clumsy mess and the contact e-mail at the bottom was no longer any good. The author wasn’t on FB or Twitter and I think I finally located this writer—of all places—on LinkedIn. Four months later the author replied, but by then the window of opportunity had closed.

I was…vexed.

Additionally, since I’d had such a bear of a time connecting to the author, I wasn’t going to recommend this tedious experience to others.

Publishers have since recognized this problem and they want to remove as much friction from a potential sale as possible. Their goal is not only to sell a book but to captivate and cultivate a FAN who will buy that book, the next and the next. This is simply smart business.

Though I’m not a huge fan of ads, it makes sense that if a publisher (traditional or indie) is going to pay good money to create and launch one, that anyone interested should be able to easily connect with the author. Same with coveted AP reviews, interviews, or events. Even if we self-publish and pay for promotion, an existing platform will make the most of that investment.

A LOT of any sales is the follow up then the follow-through.

If social media is new, scary, overwhelming? Welcome to being NEW. Most of us start like this…

Social Media is for the CONSUMER

I come from a background in sales. Cardboard. Not glamourous but everyone uses it. Being the cheapest or mailing out flyers or calling non-stop was not what sold my product over other choices.

And trust me, we had BEAUTIFUL ads. I also had competition offering a far cheaper product. They also had products virtually IDENTICAL to ours. But ads and price and even selection weren’t the major driving factor in sales.

Rather, it was the customer’s ability to quickly and easily connect with ME.

Maybe the company didn’t need corner board the day they met me. But then, that purchaser I’d spoken to in the spring signed a contract with a client in the autumn who wanted to ship truckloads of water heaters STAT. Water heaters that needed protection during shipping.

Because that purchaser had my personal cell number (back in the days when most salespeople didn’t have one and I paid for my OWN), guess who closed the sale?

Most salespeople didn’t want to pay out of pocket for a cell phone. They liked the old ways, the way business had always been done. Call the office. Leave a message with the receptionist, and then they’d return the call when they got back in off the road (which could be DAYS).

Even if the salesperson got the message once they checked into their hotels, it would be late in the evening. The earliest a customer could get an answer would be the next day.

Me? They talked to the minute the idea flitted across their brains (or within the hour if I was in a meeting).

It cost me $400 a month of my own money to have a cell phone with enough minutes. Back then, 2000 minutes a month was the max one could buy in a package, but I had a nine-state territory and also all of northern Mexico and believed it was a wise investment.

Work smarter, not harder….

I put out my own effort and money to make it easier for a customer to find and connect with me instantly. I didn’t have to. But it sure made that $2.5 million a year quota a lot easier to meet. Of ALL the cardboard reps vying for the SAME SALE, I was the one who was Johnny on the Spot to solve a problem. I was the one they could dial and get an almost-instant response and solution.

Though cardboard and novels are different products, that tether of personal connection is powerful.

A large number of agents, especially those at the prestigious agencies, will not even consider a query if they can’t google our name and see we’ve been working to at least connect and begin cultivating a community that can become readers.

But now many authors are going indie or self-publishing. Indie houses I can guarantee will likely ignore anyone who doesn’t want to be on social media. Those who self-publish? WE ARE THE PUBLISHER. What responsible publisher with a hint of business acumen ignores any kind of interaction and follow-up with potential customers (readers)?

It reminds me of the cardboard salesmen who didn’t want a cell phone. They’d missed the point that their job was to serve the customer’s schedule and needs, not the other way around.

Golf is NOT Golf and Dinner is NOT Dinner

Hubby and I had an interesting debate a few days ago. He kinda turned his nose up about wining and dining and entertaining clients (we have two small businesses). But Hubby has spent most of his professional life as a procurement person and is a long-lost cousin of Mr. Spock.

But then I explained that those off-site relaxed endeavors were actually investments in relationships and even friendships. When I took customers to lunch, I never talked business. I wanted to know (genuinely) about their wives, kids, or hobbies and let them have some fun talking about the things they enjoyed. It was personal.

It’s far more important to be interested than interesting.

When I would call to follow up, I asked about how their son’s Little League game went or how the wife was and simply told them I’d be in the area during a certain time. Never asked for money or talked about cardboard.

I also never chastised them or was hurt if they bought from another source. I’d say, “Well, that was a smart business decision. Can’t blame you for being prudent. Just hope I am there to help you next time. You know how to reach me.”

Over time, because of the relaxed atmosphere, I found that customers gravitated to calling me because they knew me, could reach me, and rather enjoyed not being pitched to non-stop. They’d even pay more.

What was really cool was that certain customers eventually refused to deal with any other company but ours, no matter how cheap the competitor’s price. They would even recommend me (and my product) to other companies, because I ignored the ABCs (Always BE Closing) and trusted the power of relationships and consistency.

The same can be said for social media. Blasting spam and bargains and free stuff might work for a while and on a few people, but it doesn’t generate the long-term loyalty money can’t buy.

Sure, back in my cardboard days, it cost me time and money and effort. My hard work rarely paid off immediately and I’d be lying if I said I wasn’t harshly criticized.

But, eventually, when customers had to choose between going to lunch with someone who jammed flyers and price lists in their faces, who never shut up talking about themselves and who insisted on a signature on the dotted line by the time the check came?

Versus me?

I was far less exhausting and annoying to deal with.

Social Media is NOT a Sales Pitch

Social media is like all those lunches or quick, relaxing trips to a driving range to just unwind and chat and become friends. People should know we have a book, just like all my cardboard customers had a fancy folder filled with all our products and a sample box.

But the product wasn’t my focus, people were.

To refuse to do social media would have been akin to me never traveling and sitting by the phone in my office hoping it would ring. That our cardboard would sell itself. I imagine I wouldn’t have lasted long.

To misuse social media is a formula for a customer (reader) to gravitate some place they don’t feel like prey. Social media used properly doesn’t take much time to do, but it will take time to grow roots.

Just like it only took five minutes for me to call a buyer, ask how his kids were and let him know I’d be in the area and ask if he and his receptionist would care to join me for a bite to eat. But, though it took minutes to make the invitation, it took months of care and authentic follow-up to build a foundation of trust that created a loyal customer.

Direct Sales is Almost Universally ANNOYING

How many of you have gone to having a cell phone because the only people who called the landline were selling something? How many times have any of you said, “Sure, I’ll pay for that cruise right now” after getting a random phone call. Or, “Yes, sign my up for that credit protection plan. TAKE MY MONEY!”

How many times have you found a flyer on your windshield or front door and immediately called for that product or service? Or answered the spam in your e-mail with credit card in hand?

Think of this when using social media . Relax, have fun and trust this is a process and a really fun one with the right attitude.

I LOVE hearing from you!

To prove it and show my love, for the month of JANUARY, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).

For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook. 

The post Social Media is a Waste of Time for Writers—Hmmm, Think Again appeared first on Kristen Lamb.

Image from Street Art Utopia.

One of the words writers hear a lot of is “platform.” What is it? How do we get one? How much time do we need to put in on social media for it to count? Do we get time off for good behavior? All good questions, but before I address them, I’d like you guys to understand something very important:

Author platforms are not the same as they used to be.

If we fail to understand how author platforms have changed, we will look as ridiculous as the guy trying to hitch horses to the front of an automobile. Not only will we look silly, but it will only be a matter of time before we give up in frustration, because nothing we do seems to work.

Platforms Once Were Easy to Control, Thus Easy to Measure

Back in the day, platforms were generally only available to those who could afford one. Hiring a PR expert, distributing a newsletter and even building a web site were all extremely cost-prohibitive. Sure, one could also build a platform by doing speaking gigs or writing articles for publication, but one had to establish credibility before getting a toe in the door, so we are right back to platform went to only a handful of individuals.

And if we happened to be fiction authors, then just forget about building a platform. It was simply too expensive. The only way we had of building a platform or brand was through publishing our books…and that, too, only went to a slim percentage of people who made it through gatekeepers.

Additionally, platforms used to be built in ways that were easy to quantify and measure–I.e. how many clicks on a web site, how many attendees for a speech, etc. In The Old World—B.F. (Before Facebook)—it was easier to measure our influence because our brand/platform was relatively static. It was easy to measure how many people tuned into a radio show, a morning show, and how many “clicked to buy” after these types of events.

PR experts would create an image and that image remained largely unmodified unless it wasn’t working…or the “subject” decided to go crazy and create a Kardashianesque scandal worthy of hiring a spin doctor.

Ah, but Times, They Have Changed

These days, platforms are organic, especially those platforms built using social media.

Is there any other kind?.

We can’t control what happens to the content once we let go. Additionally, social media is a two-way exchange. If Bed, Bath & Beyond sends me a mailer, they aren’t expecting me to like it, then photocopy it and distribute it to my friends. Yet, that is exactly what we are after when it comes to social media. We are trusting others to take in what we offer (content), like it and then pass it on to their networks.

The Upside & The Downside

What is wonderful about social media is that we always have the potential for world-wide exposure, to go viral, etc. We also have a lot more fluidity than years ago. We can write in different genres or dabble in transmedia or become hybrid authors because followers are interacting with us daily and real-time.

Yet, the downside of the new paradigm is that social influence is virtually impossible to measure. For more about why, go here to my post The Dark Side of Metrics—Writer Friend or Ticket to Crazy Town? Not only is social influence virtually impossible to  measure…but it is accessible to everyone. In the old days B.F., we were only competing against a slim few with the cash or tenacity to build a platform. Now? To quote The Incredibles…

When everyone is special then no one is.

In a time when everyone has access to the same tools, how can we ever hope to stand apart?

So all of this is to say that platform and brand have changed as much as publishing has. If writers want to survive and thrive in the new paradigm, they must let go of the old and embrace the new.

A New Attitude

One of the largest hindrances I see to authors building a great platform has to do with their attitude toward being required to build one. It’s just another chore, a drudgery. It makes us feel weird and dirty, like we are selling out and compromising who we are. I totally appreciate these feelings, because I have felt them, too.

I felt them before I really understood what author platform meant.

In a world where most writers are moaning and groaning about being required to have a platform, the only chance we have of standing apart from the masses, is we must change our attitude and our approach. Sure, easier said than done, right?

No. Not really. I think if we take a moment to peel back why we feel the way we do, it will be easier to enjoy this new leg of author evolution.

So Why Does Building a Platform Make Most of Us Feel Icky?

How many of you ran out and bought John Locke’s book, How I Sold a Million Books in Five Months? Hey, I did. I can always learn, and Locke actually had some really great ideas, but I did have to ask myself some hard questions. Why didn’t his methods resonate with me? Why did many of Locke’s tactics make me feel queasy, as if I had escaped one sales job just to land another one? After a lot of thought, I realized it had to do with intent.

When experts throw around phrases like “target your audience,” I must confess that all I can think of is a red-dot laser site landing on someone’s chest.

I am writing a book. Prepare to be targeted.

Maybe it’s just me *shrugs*.

See, Locke will even tell you in his book that he is a born capitalist. He worked in sales for years and started all kinds of businesses. To him, books were just a new way of making money. He saw a tremendous marketing opportunity in the shifting paradigm, and he used his talents and went for it and it paid off. He spent $25,000 figuring out what tactics worked and what failed. He experimented with all kinds of genres and tactics, but not because his art and love happened to be writing.

Locke’s art and love was capitalism and marketing. 

You can see Locke’s excitement coming off the page as he relates his stories of how he tried all kinds of tactics to see where the numbers went. Locke’s art form happened to be numbers. Writing was just the medium, much like a sculptor might choose marble or clay. The reason Locke has such passion is he is doing his art.

But is Their Art Your Art?

For writers who have a love of sales, Locke’s book will really resonate because you will be doing your art. OR, you will at least be blending two arts you love together—sales and writing. Yet, for writers who break out in hives at the mention of the word sales and who are in this for the art of writing?

Hasta la vista, Baby.

Same thing with the PR & social media marketing people. They love to offer suggestions of how to help writers. They are lovely people who are sharing their art, and they want us to love it as much as they do. Some writers do love their methods and find PR and social media marketing is their art, too and that is why these classes have a lot to offer even if they differ from mine.

But what about the rest of us?

What if Sales/Marketing is Not My Art? Am I Doomed?

No. Not at all. But I will challenge you to stop trying to make their art your art. Think of it this way. Some of you, if I said you would be required to also design your own book covers would squeal with joy. Why? Because you also have a love for drawing or graphic design in addition to being a writer. You have more than one art. 

Our art is not our skill; our art is where our heart and passion rests.

Some writers do wonderfully learning marketing and sales skills because it is congruent with an existing passion. Some writers didn’t even know they had  a passion of on-line marketing, but, after a class at a writing conference, they were hooked once they had the know-how.

For the rest of us?

You could teach PR and on-line marketing until the end of time, and we would still hate it with every fiber of our being. We’d hate it just as much as a kid who loves building model airplanes being forced to learn to play the piano. For this kid who is forced to learn an instrument, piano would be a chore, and because it is a chore, any music he makes would always be robotic. It would always lack the essential ingredient that makes music art—passion. 

This is the same reason that writers who hate sales and marketing will always fail. Because it is a chore, it will lack the critical ingredient to connect—passion.

But, Kristen! All of us have to get out there and sell and market!

No, you don’t. I know many well-meaning people have told you this is the case, but it is a false syllogism. A false what? A false syllogism.

Example 

All people who dig ditches sweat profusely.

You are sweating profusely, therefore you must be digging a ditch.

For Writers?

All master salespeople and marketers have platforms that sell lots of books.

Writers need platforms that sell lots of books, therefore writers need to be master salespeople and marketers.

Or…

All social media technology experts have a large platform.

Writers need a large platform, therefore writers need to be social media technology experts.

NO!

We Can’t Fake Passion

If we hate what we are doing, people feel it. Conversely, when we interact with passion, people feel that, too. Why do you think I am so against automation? People who pre-program all their tweets do not love Twitter. They don’t LOVE interacting and thus there is no passion, so no connection.

This is why doing social media this way takes such HUGE numbers to be effective. It is the same ROI (return on investment) we would get with sending out spam e-mails or junk mail–about 1-5%. Thus, for every 20,000 followers, only about 200-500 will listen and fewer will care.

Words are Our Art

Social media is nothing but words. We writers use words to create feeling and emotion. We use 26 black letters in various combinations to spark passion and interest. Social media can be a drudgery when we aren’t connected to our muse. Yet, when approached with the correct attitude, social media a new canvas for the writer-artist.

We will talk more about platform and ways to make social media our art next week. In the meantime, I want you to answer some questions:

What is it I fear the most about social media?

What do I believe it is taking away from me?

What are the emotions I want readers to feel when reading my work?

Of all those emotions, which one is the most important? Do I want people to feel love, passion, inspiration, courage?

So what are some questions you guys have? Do you feel better now that you have permission to hate sales? Can you spend some time defining your own art and think of ways to infuse it into your social media? For those already doing this, can you share with the rest of us?

I LOVE hearing from you!

And to prove it and show my love, for the month of March, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. If you leave a comment, and link back to my blog, and mention my book We Are Not Alone in your blog…you get your name in the hat THREE times. What do you win? The unvarnished truth from yours truly.

I will pick a winner every week for a critique of your first five pages. At the end of March I will pick a winner for the grand prize. A free critique from me on the first 15 pages of your novel. Good luck!

Note: I will announce last week’s winner later this week. I am having problems with my web site and e-mail and my web people are working to remedy the problem. Thanks for your patience.

I also hope you pick up copies of my best-selling books We Are Not Alone–The Writer’s Guide to Social Media and Are You There, Blog? It’s Me, Writer . And both are recommended by the hottest agents and biggest authors in the biz. My methods teach you how to make building your author platform FUN. Build a platform and still have time left to write great books.

This Week’s Mash-Up of Awesomeness

50,000 Inimitable Smiles by Margie Lawson over at More Cowbell

How to Get Media Coverage for Your Book over at Jane Friedman’s place

Was March 2012 the Day that Traditional Publishing Died? by the ever-brilliant Bob Mayer

Amazon Signs Up Authors Writing Publishers Out of the Deal by the NYT

Beautiful Breakups–What the Revision Process Can Teach Us by August McLaughlin

How Can Modern Writers Become and Stay Visible? by the fabulous Jody Hedlund

Ten Things You Should Know About Setting by the awesome-sauce Chuck Wendig

The post Understanding Author Platform Part 1–Making Platform our Art appeared first on Kristen Lamb.

Yesterday, one of the commenters asked my thoughts about introverts on social media. At first glance, it seems that social media, social networking and social platform-building is a job made in heaven for the extrovert. Well, yes and no. Actually, each personality brings a unique skill set to the table.

The terms “extrovert” and “introvert” were first made popular in the 1920s by the famous psychologist Carl Jung, then given further momentum later by the Myers-Briggs personality test. Over the past century, it appears our society has developed an unhealthy fascination with the extrovert, favoring the bubbly, outgoing energetic personality over their quiet, more contemplative counterparts. Corporations spend money by the buckets training their people to “group think,” and “team-building” has virtually wiped out all quiet reflection.

In a world that can’t seem to stop talking, the introvert is getting lost.

Yes, I am an extrovert *shock face*, but one thing you guys might not expect is that I actually score very high as an introvert as well. Every time I’ve taken the Myers-Briggs, I score almost dead even on the extrovert vs. introvert questions. I am technically an extrovert with strong introversive tendencies. It generally is only one or two answers that have tipped me over to the extrovert side. I do feel that introversive side is part of what drew me to becoming a writer in the first place.

So, let’s just say that I do have some idea of what it feels like to be an introvert trapped in a corporate culture that doesn’t value quiet time. I know what it feels like to slug though meeting after meeting with every person feeling the need to fill the air with chatter and suggestions, whether they’d thought them through or not. And to make matters worse, our culture seems to reward the person who is noisiest, regardless whether the person makes any sense at all.

I remember being part of a sales meeting and all the reps were tossing out what they thought the company’s main focus for the year should be. Lower prices! Shorter lead-times! More choices! The CEO was just beaming in the sea of all this noisy brilliance. After a while, I finally raised my hand said something that stopped everyone cold.

“Has anyone asked the customers what they feel is important?”

See, one area introverts shine is they tend to be better listeners. Most managers will seek out the gregarious chatterbox who isn’t afraid to strike up a conversation and recruit them to the sales force. Yet, the interesting thing is that what makes the extrovert supposedly “good” at sales, can actually be a hinderance. To be good at sales, the extrovert needs to, above all else, learn to be a good listener first…and that is an area where we extroverts can struggle. We get so busy being entertaining that we often forget to be quiet long enough to hear the real problem our product can solve.

Thus, when it comes to social media, introverts are at no disadvantage…well, not using the WANA approach. Originally I had intended to only post one vlog this week. But, since the weekend was such a disaster, yesterday, while Spawn was passed out on codeine, I filmed a quick vlog to answer this question…because talking is easier than writing at this point. And the Spawn is doing fantastic today. Thanks for all the prayers and support.

[youtube=http://www.youtube.com/watch?v=uXG_z1rxEnY&feature=youtu.be]

As you can see, the introvert doesn’t need to become an extrovert in order to rule social media. In fact, using WANA, introverts can actually rely on their extroversive teammates to carry on their message while they rest and recharge. Since WANA is a community, we all harness each other’s strengths while collectively mitigating each other’s weaknesses. TEAM–Together Everyone Achieves More. Introverts have their own special contribution, and we aren’t here to change your personality, just your approach. Introverts have just as much to contribute to the world of social media, so don’t try to be something you aren’t. No phonies!

So what questions do you have that you might like for me to address on the vlog? Questions about social media? Craft? Questions about sea monkey training? Throw it out there.

I LOVE hearing from you!

And to prove it and show my love, for the month of…heck it is close enough for March, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. If you leave a comment, and link back to my blog, and mention my book We Are Not Alone in your blog…you get your name in the hat THREE times. What do you win? The unvarnished truth from yours truly.

I will pick a winner every week for a critique of your first five pages. At the end of March I will pick a winner for the grand prize. A free critique from me on the first 15 pages of your novel. Good luck!

I also hope you pick up copies of my best-selling books We Are Not Alone–The Writer’s Guide to Social Media and Are You There, Blog? It’s Me, Writer . Both books are ON SALE for $4.99!!!! And both are recommended by the hottest agents and biggest authors in the biz. My methods teach you how to make building your author platform FUN. Build a platform and still have time left to write great books.

The post Who Will Rule Social Media? Introverts vs. Extroverts appeared first on Kristen Lamb.

A couple weeks ago, I had a post about how to sell fiction. We explored the WHY behind the BUY. The same tools that will sell car insurance or bank accounts won’t work for selling books. Fiction is emotional, and often we will purchase based off feelings. This is why likability on social media is so crucial to marketing. We are no longer selling stories…we are selling ourselves, which just confirms for me that writers really are the oldest profession in the world. But that’s another topic entirely :D.

Often we will judge a book by its cover author. If interacting with the author is a pleasant experience, we feel better about purchasing their books and even promoting them to our network of connections. Conversely, if an author is self-centered, self-promotes non-stop, spams everyone in sight, takes without giving in return and acts like an equestrian derriere, we would sooner suck nails through a straw than part with .99 that would benefit the jerk writer. A few of you were concerned, however, about how to be “liked.” No need to panic. Today’s post is here to help. Connecting with others is so simple that we frequently make it harder than it needs to be. Being likable doesn’t mean we need to be phoney.

There are a lot of different ways to do social media. My WANA methods rely heavily on learning to be part of a team, and, as we have discussed before, this is very contrary to traditional marketing. I believe social media works like a barn-raising. Everyone does a little bit for the good of the whole. Even just being mindful to do small things makes a huge difference in the long-run.

One of the biggest obstacles we face in social media is that we do have to limit the self-promotion. It turns people off and they really aren’t likely to listen when we go around tooting our own horn. What do we do then? We do what is counterintuitive…we support others.

The single largest determining factor as to whether a person will succeed or not on social media is our L.Q. Heard of I.Q.? Well, L.Q. is your Likabilty Quotient.

We don’t care how smart you are as much as we care if we LIKE you. When working on our social media platform, the ever-present questions should always be:

Do people like me?

I know it sounds crazy, but it is true. And there is no need to panic. Calm down. You don’t need to hide all your Star Trek paraphernalia and tell your friends to get in the closet. This isn’t high school, where popularity is based on stupid stuff.

Likability is important. Why? We hang out with people we like. We promote them. We go out of our way for them. We want them to succeed.

Our information can be the best on the web, but when pitted against another blogger with not-as-great-information…but she connects to readers and we don’t? The likable blogger will win. If she promotes others and we don’t? Again, she will win.

Being an excellent writer is not enough.  When we get out on social media (or even launch a blog) we must make sure we have good content. That is a no-brainer. I don’t know about you guys, but find it hard to like people in person who ramble or talk to hear the sound of their own voice. On the web, I like substance just as much.

But, in addition to that great content, we MUST actively work on how others perceive us. We must become likable. How to we become likable? We serve others first. Remember the barn-raising? Help them raise their barn, and most people will be more than happy to return the favor.

Top 10 Ways to Raise Your L.Q.

1. If we are on Twitter and we know an author writes great blogs, RT (retweet) for them. It only takes a minute of time, and it earns you a reputation of being an edifier.

2. Comment on blogs (REAL Comments). A healthy comments section is a sign of a healthy blog. Comments are encouraging to bloggers who take a lot of time to craft meaningful posts. When readers take time to comment, it has the potential to generate dialogue. Dialogue is critical for a blog to thrive.  I want comments on my blog, so I go out of my way to comment on the blogs of others.

3. Reply to comments on our own blogs. I wish I could reply to every single last one of you. You guys have no idea how much you make my day when you take the time to post feedback, compliments or even your opinions. Remember in social media, our goal is to form relationships. Relationships are two-way streets.

4. Visit the sites of those who post in your comments. You guys might not be aware, but I am always on the lookout for great blogs for the mash-up. I regularly click on your websites and blogs.

5. Embed trackbacks (hyperlinks)…um the blue thingies. Link to other blogs you like. Link to books you like. Hey, we need all the help we can get these days. There are A LOT of choices. Mash-ups (lists of favorite links/blogs) and even recommendations are a great way to help out other writers and generate more traffic to your blog at the same time. Everyone wins.

6. Blog about your favorite books, then link to that author’s book, home page or blog. Need blogging ideas? Go out of your way to promote others. Part of why I talk so much about Bob Mayer, James Scott Bell, Les Edgerton, Donald Maass, Blake Snyder, Jessica Morrell and Christopher Vogler is because these writers are my heroes. I believe that these are the best teachers in the industry. Now, instead of them having to go out and self-promote I have gifted them with the best gift a writer can have….a genuine word-of-mouth recommendation from a fan. Make life easy on other authors, and who knows? They might one day love to return the favor.

7. When you see a blog/book you like, take a moment to tweet the post or repost the link on your FB page. This helps the blogger/author gain exposure she otherwise wouldn’t have. It also benefits people in your circle of friends in that you are acting as a filter for great information…which helps your platform grow because people trust you for quality goods.

8. Openly praise. When I see a writer post a blog, I go out of my way to open, scan and take a look. Then, when I post, I make sure to add a “Great post!” or a “Very interesting!” Trust me. People remember an authentic compliment.

9. Repost someone else’s blog. Some people might get weird about this, but this is an amazing way to spread influence for you and the blogger you repost. Have the flu? Power outage and you don’t know how you will get a blog together in time? No worries. Just repost. How do you do this?

Give the title of the blog, and make it very clear you are reposting someone else’s content. Only give the first couple paragraphs…enough to hook a reader. Then add a hyperlink to the original blog. Now you have a blog post and the blogger you promoted now has exposure to your regular followers. I gain a lot of subscriptions this way. There are some people who had never heard of me until Marilag Lubag (Hi Marilag!) reposted one of my blogs. Her readers followed the hyperlink, loved my blog (in its entirety), and I have new fans. Yippppeeee!

10. At least hit the “Like” button. I know that sometimes I read blogs on my phone and I really don’t feel like trying to type out a compliment. I have a touch screen and there is an auto-correct function. My compliment would probably look like this:

 I loved your blood. You make so many grape poinsettias and I wish I wood have fought of it. Grape stuff. Looking forehead to next leek’s blood.

So if you don’t want a blogger thinking you want to “leak their blood” instead of “read their blog” it is fine. Hit the “Like” button. Takes two seconds and it encourages the writer who put their effort into the blonde…blood…blog. And they WILL remember your face.

You know, I didn’t always do things the right way. In the beginning, my blogs sounded more like lectures. Was I stuck up? No. Was I insecure and waiting for the digital cabbages to come flying through the screen? Yes. Fear of saying the wrong thing or sounding stupid or making a mistake can keep us from genuinely interacting. But when we fail to interact, what others see is a snob, not someone who is literally terrified that both feet will fly in her mouth. I know it doesn’t make sense, but humans are self-centered, insecure and neurotic.

If someone makes a weird face, we automatically assume they are looking at our fat thighs (okay, maybe that is just me). We don’t stop to think that person might be shy. Why? Because we are paranoid narcissists and like to believe we influence everything. It’s a control thing. You know I am right :D. You, in the back, lurking on my blog. We do like you, you just were so quiet you blended in with HTML. Come hang out. Have a snack.

Can you spot the writer?

Being likable is far easier than it seems. I guarantee you that if you just employ a handful of those ten tactics, your following will improve tremendously. Why? Because you will be giving others what we all desperately need…support, validation, compliments.

What are some habits/behaviors that you guys LIKE? What small or big things can others do that just warms your heart and puts you on their team? Conversely, what are some pet peeves? Maybe we are screwing up but don’t know. Educate us! I want to hear from you guys.

I LOVE hearing from you!

And to prove it and show my love, for the month of February, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. If you leave a comment, and link back to my blog, and mention my book We Are Not Alone in your blog…you get your name in the hat THREE times. What do you win? The unvarnished truth from yours truly.

I will pick a winner every week for a critique of your first five pages. At the end of February I will pick a winner for the grand prize. A free critique from me on the first 15 pages of your novel. Good luck!

I also hope you pick up copies of my best-selling books We Are Not Alone–The Writer’s Guide to Social Media and Are You There, Blog? It’s Me, Writer . Both books are ON SALE for $4.99!!!! And both are recommended by the hottest agents and biggest authors in the biz. My methods teach you how to make building your author platform FUN. Build a platform and still have time left to write great books.

The post 10 Ways to Improve Your "Likability Quotient" appeared first on Kristen Lamb.

FREE! is so powerful few of us can resist. In fact, I would be so bold as to say that FREE! is what gave the indie and self-publishing movement the traction to become the wide-sweeping change we see today. FREE! finally leveled the playing field between the traditional and the non-traditional industries. So if FREE! is so awesome, what’s the problem?

More about that in a moment.

A Brief History of Zero

The concept of Zero hasn’t always been around. Zero was invented by the Babylonians, then debated by the Greeks—How can something be nothing?—then finally paired up with the numeral one by the Indian scholar Pingala. Later it was adopted by the Romans. In fact, there is some debate that the explosion of the Roman Empire was due, in part to the adoption of Zero. Roman numerals could only count so high, so it limited expansion.

And boy are we glad that the ancient Romans were a greedy lot. Can you imagine how difficult it would be to give a cute member of the opposite sex our phone number if the numbering system hadn’t changed?

My number is VII I VIIII…Crap! Hold on. That was VII I IX….

Back to my point. Once there was a notion of Zero in context with a decimal system, Zero was here to stay. It swept the ancient world like a primordial Beanie Baby fad and stuck around until finally a little place called Silicon Valley took Zero to a whole nutha’ level.

Did you know that there are 10 types of people in the world? Those who understand binary and those who don’t.

*drum, roll snare*

Yes, I’ll be here all week. Drinks are half price until five.

So let’s just say that Zero, on its own, already had it made. What could be better? Introducing the emotional equivalent of Zero we all know as FREE!

FREEE!!!! FREEEEE!!! How we love FREEEEEE!!!!

I see FREE! being used all the time, and I know how powerful this tool can be. FREE! has changed publishing as we know it.

A Brief History of FREE! in the World of Publishing

Not too long ago, if an author went any route other than traditional, it created a problem. The authors had to sell books that had not passed the gatekeepers of publishing (kinda bad juju) at an equal or higher price than a book that had (really bad juju). No easy feat.

As an example…

I had a family member who wrote a romance novel. This family member, so eager to feel validated as a writer by being published, “published” through Publish America. So, we had basically a book that content-wise was probably the equivalent of a $4.95 Harlequin…only it cost I kid you NOT $34…before shipping.

I never pay $34 for any book…even for family. A $34 book better have gold pages and a foot massage and…nope, still won’t drop that kind of money on a book.

Yet, here is the thing, who other than family would pay that kind of money for ANY book?

I have no idea if my relative’s book was good or bad. I never bought it, so I never read it, but I can see how many self-published authors were in the same dilemma as my relative. It didn’t matter HOW good the content was because NO CONTENT was THAT good.

So, as you can see from my example, a lot of self-published authors faced a real conundrum. It was bad enough to be labeled as an inferior writer, but then to try and sell wares perceived as less valuable at as much as a 200% higher price? Frankly, the game was over before it began.

To add another level of difficulty, many of these writers needed to recoup their investment. They simply didn’t have the luxury of discounting their books, let alone giving anything away for FREE!…so they were almost doomed from the start. Pricing alone was enough to keep them from ever being viewed as real literary players.

What happened?

So the digital revolution hit and with the increase in e-readers, suddenly self-pubbed or indie pubbed writers could use a new tool—FREE! Since an author didn’t have to pay any more for one e-book than he did for a thousand books (unlike paper books), pricing was no longer a problem. And, since traditional publishing sure wasn’t giving books away for free (yet), self-pubbers and indie pubbers soon did what all good entrepreneurs do. They capitalized on a vacuum in the market.

Fast-forward to Christmas of 2009.

The sale of iPads, Kindles and Nooks EXPLODED and people wanted “stuff” to put on their new shiny e-readers, but they only had so much money on the gift card, and traditional publishers weren’t giving THAT much of a discount on the electronic copies of their books. Indie and self-pubbed authors swept in with a solution. Try my book…for FREE!.

FREE was here to stay.

The Advantage of FREE!

FREE is enticing. Few things get our hearts hammering like the glorious word…FREE!. People can try our books for FREE! and risk losing nothing. What is the downside? When we get stuff for FREE!, there IS no downside to the decision and, no downside makes us humans feel all warm and fluffy.

We dig warm and fluffy.

FREE! is awesome when lots of people download our books. It makes us feel special. But beyond that?

FREE! has no power in the publishing world unless there is an impetus for consumers read then talk about our book so more books can be sold. Great, we give away 50 FREE! copies of our new book. If the books sit there unread in a bunch of Nooks and Kindles hanging out with the games we will never play, then we really didn’t gain anything. In fact, we likely lost more than we gained. FREE! can be a powerful sales tool, but we need to make sure we are employing it wisely.

The Trouble with FREE!

First of all, FREE! isn’t special when everyone is doing it.

My social media approach is very different from a lot of other experts. I believe that traditional marketing is an almost total waste of time and does little to drive book sales. Here is WHY.

The same negative effect can also happen with pricing. Oh, sure those first people who got the bright idea to offer a book for $1.99 or $2.99 or .99 cents hit a home run.

But what about those thousands who have followed suit?

When we are the only guy handing out FREE! books, then sure people line up around the block. But when every other indie or self-published author is offering FREE! downloads? It dilutes the allure of FREE!.

When FREE! has Lost its Luster

This is where social media and platform now become important. I feel that, in the face of zillions of FREE! books, people will then prioritize whose books they will read at all or even first. They will default to who they know and who they LIKE. Then if they enjoy the book, the impetus to talk, blog or review the book will greatly increase if there is a personal compulsion to act. Translation?

We’d do it for a friend.

We prioritize by reputation for quality and by relationship. We line up to download FREE! stuff from J.A.Konrath or Bob Mayer or even FREE! short stories from Vicki Hinzi or James Rollins. We might even download from friends or even writers whose blogs we love and trust for excellent content like Chuck Wendig or Tawna Fenske.

In the face of all this FREE! relationship sales matter.

Either we have a prior relationship with the product—I.e. J.A. Konrath’s many best-selling titles OR we have a personal relationship and we want to support this writer as a person. That is one of the reasons that the WANA teams are so POWERFUL. We connect to each other as people, so we go out of our way to offer support. FREE! has power because others care about the author.

Yes, Free! Can Hurt Us

FREE! actually does have the power to hurt. In the behavioral economics book Predictably Irrational—The Hidden Forces that Shape Our Decisions, MIT Professor Dan Ariely states:

The critical issue arises when getting FREE! becomes a struggle between a FREE item and another item—a struggle for which the presence of FREE! makes us make a bad decision. (page 52)

Remember earlier, the attraction of FREE! is most powerful when there is no chance of us making a bad decision. But what about this scenario?

We just finished reading the latest and greatest novel on our new Kindle Fire and decide that we want to download a new book. Lured in by FREE! we download a handful of titles that are being offered FREE! for a limited time. We don’t even bother with sample pages because, hey! They are all FREE!

Ah, but then we sit down in our limited FREE time and open the first book. The formatting looks like it was done by a blind wombat. The second book? It was clear by page five this writer had never met spell check, and was, from all appearances, highly allergic to proper grammar. The third? So many POVs we needed Dramamine to keep up with perspectives. The fourth?

Screw it.

By this point we are just going to go pay regular price for a book we can enjoy reading. Sure, the new publishing paradigm is awesome, but the downside is that what used to meet a slush pile is now being passed on to readers to sift through. Readers may or may not want to put out all that effort for a bargain.

When FREE! Transforms

See, FREE! makes an interesting transition in the world of publishing. If I grab a handful of FREE! Hershey’s Kisses at the chiropractor’s office over the .50 cent Lindt Truffles for sale at Walgreens, I still have a pleasant experience. But, if I download enough FREE! books and too many of them are a bad, time-wasting experience? Then FREE! has lost its luster and with it its power.

FREE! can hit a critical threshold where it is just…annoying.

For instance, I have a childhood friend who grew up to become a realtor. She has never sold me a piece of property but this didn’t stop her from sending me a FREE! magnet calendar. Now, the guy that sold us our house ALSO sent us a FREE calendar…along with every real estate agent in the DFW metroplex.

You guys know I am exaggerating, but you get what I am talking about.

I have a drawer full of FREE! that just annoys me every time I look at it. The Scottish part of me is too frugal to just toss a perfectly good calendar/stress ball/magnet/koozi but I am up to my eyes in FREE! stuff that just clogs up my drawer and my life.

See, I bet the first real estate agent that sent people a FREE! koozi got some business, but now that ALL of them send out this FREE! crap? We just default to the agent we know from church or the one we met at Rotary. The FREE! no longer is a consideration, but rather is a source of consternation. We default to who we know and who we like.

Among Other Down-Sides, Free! Can Make Us Seem Desperate

Back in the 90s, at the height of the dot.com explosion, every tech company was eager to hand out free shirts, free koozies, free notebooks, FREE! FREE! FREE! Yet, in the face of all this FREE! stuff, the company my at-the-time-fiance worked for took a very different approach. They offered nothing simply for FREE! and a weird thing happened.

People’s interest piqued.

Potential customers wanted to know why, when all the competition had all this FREE! stuff, did this company not follow suit? By NOT being like everyone else, this company stood apart because they offered nothing FREE!

Oooh, they don’t give out FREE! stuff so their product must be more valuable.

What’s the saying? Why buy the cow if we get the milk for FREE!? There is something to that. FREE! can be especially harmful if all we have is one title for sale or if we are at the low end of the Amazon ranking. Whether it is true or not, the subtext is too often–Oooh, she couldn’t get anyone to drop $5 for her book, so now she’s giving it away?

I see a lot of writers get very excited because Two hundred people downloaded my book! Okay, but unless that two hundred translates into more than two hundred actual sales, then we are actually in the red. FREE! must serve a long-term advantage or we are just handing away work that cost us blood, sweat and tears.

Just because we are artists, doesn’t mean we shouldn’t be paid for our work. I am dedicated to helping all of you realize your dreams, and part of that is teaching you how to get paid for your work.

So is FREE! ever good? Sure! There is a way to use the Power of FREE! for maximum advantage…and we will talk about that next week.

What are your thoughts? Have you had a wonderful experience offering FREE! books? Want to offer tips? Pointers? Do you download free books? Have you found some real gems? What are some problems you see with FREE!?

I LOVE hearing from you!

First, a FABU interview. James Rollins interviews Jon Land. Pop by and show some WANA support. This is a first for both of them.

Best-Seller Lists versus the Long Tail Really excellent post by NYTBSA Bob Mayer.

The Value of Publicity and The Myth of a Best-Seller by J.A.Konrath are both worth a look.

Kristin Nador has a wonderful series about blogging and this gal practices what she preaches. VERY useful series, so make sure you check it out.

My Life as a Three-Headed Chimera by Marcy Kennedy. WONDERFUL and POWERFUL blog about people-pleasing.

Have a hard time keeping up with all the blogs you love? The amazing Jenny Hansen has a post introducing us to Triberr. Yeah, I didn’t know what it was either but Jenny can help you out.

One of my favorite blogs is by the so-talented-and-also-pretty-I’d-stab-her-if-I-didn’t-like-her-so-much Tawna Fenske. Don’t Pet me I’m Writing is always a great place to perk up your day. This post on shampoo shopping? Too funny! And her fiction is truly wonderful. I HIGHLY recommend Making Waves.

Another author who makes me so jealous I could explode is truly talented and generous with her knowledge is Jody Hedlund. She has a wonderful post about How to Make Your Book Play out Like a Movie.

Jane Friedman has a fantastic post When You Need to Secure Permissions and while you are over at Jane’s MAKE SURE you check out Porter Anderson’s Writing on the Ether to keep up with the latest trends and changes and the best information available. Porter whittles down the web to the best, so this site is a HUGE time-saver.

Where there be dreams, there be dragons. Time to slay some beasties! Fabulous post by Ingrid Schaffenburg who is doing a wonderful series about dreams.

Do you call yourself a writer or an author? by Jami Gold.

Is Amazon guilty of predatory publishing? over at NPR

The post What's the Problem with FREE? appeared first on Kristen Lamb.

A couple weeks ago, I started The Road to Success series with The Road to Success Part One–What Kind of Author are You? Then I apparently saw something shiny, and so last week we talked–passionately–about Blog Trolls. How to spot them and how to handle them. Thus, I thought it would be a nifty idea to get back on track with this series. Today we are going to talk about book sales.

*cringes* I feel your pain, but as professionals we do need to talk about this stuff.

I’ve been doing this “social media for authors thing” for quite some time and have taught thousands of people. In my experience, most writers, in the face of having to “sell books” have fairly predictable reactions. They either unwittingly turn into spam bots because they are trying to be “good little marketers”…or they run away screaming to the nearest liquor store. Those remaining either live in denial that writers don’t need to know about sales…or they change the subject to Chris Evan’s pecs.

Okay. Sally forth. Nothing to see.

So today I am gonna help y’all out, no matter what your opinion of book sales happens to be. I am going to give a little insight that will save tons of time, effort and embarrassment.

First, a little story….

Years ago, when I was in college at T.C.U., I was blessed enough to get a job at Successories. They were a wonderful company that treated their people as if they mattered, and it didn’t hurt that they paid better than most retail jobs. I loved going to work there because I always felt that I was serving some higher purpose. What could be a better job than helping people be inspired? To reach for the stars? A motivational store is like Disney Land to an ENFP.

The thing about working in a mall is that there can be a lot of down time, especially during the week. I am not a person to be idle, so after everything was sparkly clean and neat and organized, I would read…until I’d read every book in the store. I read all kinds of stuff. I read everything they had by Zig Ziglar, Vince Lombardi, Anthony Robbins, Dale Carnegie and on and on. I studied Abraham Lincoln and Benjamin Franklin. I read books about leadership, sales, business and marketing. I read every quote book until I knew them by heart.

Why did I do this? Aside from filling in the long hours of nothing, I did it with a motive to serve. See, every worried mom who came in looking for the perfect graduation gift, every employee looking for the right poster to hang in the employee lounge, and every teacher hoping to inspire her kids to reach higher got precisely the perfect tool for the job. When I came to work for this store, the sales had been so low that it was on the block to be closed. Within two months, we had the highest sales in the region.

So why am I talking about this and why does it matter?

MOTIVE.

When it comes to sales, any kind of sales, people can sense motive. I didn’t make any commission off those sales at Successories. I didn’t have daily quotas to meet. In fact, I think the company would have probably been fine if I just showed up on time, kept the place clean and didn’t steal out of the cash register.

Yet, I did more.

Not because they made me or threatened me, but because I wanted to serve. I loved the company and loved their products (still do) and I longed to help because I liked THEM. In serving others and being authentically interested in others, I had the highest sales, because customers liked ME.

Was my goal the highest sales? No. My goal was to help others, and, by helping others, the end result was that I had the highest sales. Customers sensed that my objective was to serve them and they responded favorably with purchases.

Zig Ziglar was one of my favorites to read when I worked there. My favorite quote by him is, “You can have everything in life you want, if you will just help other people get what they want.” In fact, this quote affected me so powerfully that I base all of my WANA teachings on this maxim. So how does motive affect an author’s approach to social media?

Brave New Publishing World

These days a lot of authors are going the indie route or even self-publishing, and that is fantastic. Yet, when you are the sole person who can make or break your book sales, it is easy to fixate on sales numbers. This is where things can go sideways, especially in the business of selling books. People can sense a motive. If our motive is primarily to sell more books, other people sense that and it turns people off.

Why do you think we dissect everything a car salesman says? Every compliment he gives us is like a move on a chess board. It is a maneuvering to part us from our hard-earned cash.  We think, “This dude wants my money and that’s the only reason he’s being nice” whether that is the truth or not.

NO ONE cuts the car sales guy a break.

Books are Not Tacos, and Writers are Not Car Insurance

One of the reasons I feel a lot of self-published authors have gotten a bad reputation is due to their approach to book sales. I cannot count the number of times I received a simply beautiful compliment, and, when I responded favorably…I immediately was sent a link or a DM to buy this writer’s book or “Like” their fan page. What they call “good marketing” I felt as “emotional manipulation.”

Tactics like this are a perversion of Dale Carnegie. Tactics like these make me feel used. They make me feel duped. It isn’t a pleasant emotional experience so it certainly isn’t an experience I long to share, and I’m pretty sure I’m not alone in this. I have no want or need for phoney-boloney compliments to get to my wallet.

So the trick in social networking is to be able to build a platform that will translate into sales…without thinking about the sales. I admit, the WANA way is a challenge and can be quite counter-intuitive…but it works. Why does it work? Because we are selling to flesh-and-blood-people. WANA methods appreciate the WHY behind the BUY:

People don’t buy for logical reasons, they buy for emotional reasons. ~Zig Ziglar

To be able to sell books, we must understand that what will sell non-fiction will NOT work for fiction. There is a good reason that The South Beach Diet can effectively use an infomercial, but a novel cannot.

Why is this? They are two different types of products selling to fill two very different needs.

Why do readers buy fiction?

One of the reasons readers are so loyal to authors is because of how that author’s stories made them feel. James Rollins makes me feel like I’ve had an exciting adventure. Sandra Brown makes me feel love is worth fighting for. Amy Tan makes me feel hope and power. J.K. Rowling’s stories make me feel heroic.

Fiction authors are brokers of passionate emotion.

This was one of the reasons that—before social media—it was impossible to build a platform for fiction unless one already had a book in print. WHY? Because the author had no way of making an audience feel anything because the book wasn’t yet in print. There was no effective way to attach an emotional context to the product before it hit shelves.

Why do readers buy non-fiction?

On the other hand, non-fiction authors are selling to solve a problem or to educate or inform. They are selling a method, a service, a diet, a trend. Non-fiction authors are brokers of knowledge. Who cares if the diet book makes me feel a certain way? I care that it can give me thighs like Heidi Klum. Results are all that matter. Consumers buy to LEARN. This is why a logical, strategic, cerebral approach will sell books.

Why does this difference matter?

Non-fiction authors deal information and solutions. Fiction authors? You guys are selling an emotional experience. People read fiction to feel passion, love, triumph, happy, moved, inspired. They buy to FEEL.

To sell an emotional product, one must have an emotional approach, and if others (potential readers) enjoy the emotional experience we bring to social media, they are more likely to trust the emotional experience we bring to the page.

These days consumers are being BLITZED with a zillion choices, so to cull through them, often we will default to the Old School methods…we go off our gut and choose who makes us “feel” a certain way. Why do you think even insurance companies like Geico and Allstate try so hard to make us laugh with funny commercials? Even they appreciate how important emotion has become in this digital age.

How does this work for fiction authors?

Protagonists (that a reader has to spend a minimum of 12-15 hours with in a novel) are very often a reflection of the author. Subconsciously we (humans) know this. Thus, it stands to reason that, if the author is pushy, cold, self-centered and unlikable, there is a part of us that expects their “hero” will be more of the same…so we steer clear.

Yet, conversely, if a writer can be someone we like and root for in person, we are more likely to feel good about spending time with this writer’s protagonist. We are going to assume that if we like the author, then we will like her books. And, if the book isn’t all that great, we will still feel good about the purchase because we like the author. It may not make logical sense, but since when have emotions been logical?

This is one of the reasons good author blogs can be such powerful drivers for sales. Readers are more likely to buy from an author who has already provided a positive emotional experience (if not a book, then a thoughtful comment, a compliment, a fun & witty blog). In fact, I would be so bold as to say that they will choose this author ahead of authors who are rude or absentee. This is why using automation is dangerous. It makes potential readers associate our names with being spammed.

How can we speak a “heart language” in a digital world?

Every tweet, every blog post, every comment is an opportunity to create a positive emotional experience. This might not translate into instant sales (which is why some writers get twitchy) but it will pay off in the long-run.

Likeability is good social media sense for any kind of author.

The key to being successful in social media rests in the exponential…NOT the linear. Social media is NOT direct sales. We are wanting more than to connect to one person. We are wanting to connect and then have THAT person SHARE our information with THEIR networks. If that doesn’t happen, it is virtually impossible to be successful with social media.

How do we do this? We do this the same way humans have for tens of thousands of years. We are likable. People feel good when they are around us. We are now in the digital age and now it IS possible to attach an emotional context capable of driving sales. Consumers judge the book by the way they feel about the author.

This isn’t that hard, but often writers panic that they aren’t being good responsible little marketers if “every tweet doesn’t serve a business agenda.” Every tweet that serves a business agenda is, by definition, spam. People create fake e-mail accounts to avoid that stuff, so why serve it?

Understand the why behind the buy. People are on Twitter and Facebook to make friends, connect and to have fun. If they wanted a non-stop commercial to buy more stuff they’d be on the Home Shopping Network, not the social network.

So what are your thoughts? Do you disagree? Agree? I don’t know about you guys, but I buy more books than I can ever read…usually to support writers I like. What about you guys? Do you do the same?

Does an author’s likability not matter? Would you buy a book you knew was not that great to support a writer you loved as a person? Have you ever liked an author’s books, but then met him/her on social media and they were a horse’s butt? Did this keep you from buying books, even if the author was an excellent writer (no need to name names, btw)? Will you buy from a writer who is a phoney? Does it not matter and you only care about story?

Come on! Let’s play armchair psychiatrist.

I LOVE hearing from you!

This Week’s Mash-Up of Awesomeness

You guys simply MUST follow Porter Anderson’s Writing on the Ether. This is a fantastic way of keeping on top of all the changes and trends in our industry. Follow him @Porter_Anderson. One of the best tweeps in the Twitterverse and a tremendous resource.

Since you will already be at Jane Friedman’s place, seriously stay and check out her blogs. LOVE this one How to Know if Your Literary Agent is Any Good

One of my favorite new bloggers on the scene is Ingrid Schaffenburg. She is running a really amazing series on Dreams. Following dreams, defining dreams, reaching dreams. It is all just simply…awesome. But I want all of you guys to realize your dreams so this gets me excited.

What to know how to get more traffic to your blog? Great post here.

5 Screenwriting Tips that Will Make Any Story Better by Jeff Goins

Have you ever had a writer epiphany? Over at Wordbitches. Love their blog.

And you guys KNOW I am a total fangirl of Chuck Wendig. Seriously, he cannot start a writer cult or I might just pack some Nikes and gray PJs. The man is AWESOME and his blogs are laugh-out-loud amazing. DO NOT drink liquids or suck on hard candy while reading…unless you have a thing for choking. He is THAT funny. Fave post of late? 25 Things Writers Should Start Doing

Fantastic post by Elizabeth Craig about how to eliminate word echoes in our manuscripts. Great tips I’d never heard or thought about.

Truthiness–Raising the Bar in the Blogosphere by August MacLaughlin

The post The Road to Success Part Two–Understanding the Why Behind the Buy appeared first on Kristen Lamb.