As the WANA Mama, I am fiercely protective of my writer peeps…like Giant Kodiak Mother Bear Protective. I will and have gone to the mattresses for fellow writers who’ve found themselves under senseless attack.
Yet, as a counterpoint, I choose my battles. I love Sun Tzu, and have read his Art of War until the pages were falling out. When it comes to dealing with a formidable enemy, Sun Tzu is the master tactician. One of my favorite quotes?
The supreme art of war is to subdue the enemy without fighting. ~Sun Tzu
A few days ago Psychology Today posted an article I found interesting in that 1) this article gives data to support what we all know deep down but 2) don’t want to believe. We know there is something different about trolls. They exhibit what is called The Dark Tetrad Personality—Machiavellianism, narcissism, sadism, and psychopathy.
Yet, this is where we can get in BIG trouble. We often try to deal with trolls the way we would rational people who are not deeply disturbed. Trolls remind me of the Terminator, and the hero (Kyle Reese) has the best explanation of what an Internet Troll truly is.
Kyle Reese: Listen, and understand. That terminator is out there. It can’t be bargained with. It can’t be reasoned with. It doesn’t feel pity, or remorse, or fear. And it absolutely will not stop, ever, until you are dead.
Kristen Lamb: Listen, and understand. Trolls are out there. They cannot be bargained with. They cannot be reasoned with. They do not feel pity, remorse or fear. They take tremendous joy in our suffering. Suffering and pain is their subsistence, the very thing they LIVE to create so they can FEED. They will not stop ever until we are dead (spiritually/emotionally/professionally)…unless we take a stand.
This blog is called Warrior Writers for good reason. We are in a multi-front war. War with our bad habits, our fears, our insecurities, our family or friend’s disapproval. We are fighting and training to grow to be better writers than the day before. Battling to become better business people (yes, writing IS a business).
We also must appreciate we are targets. We can believe the enemy isn’t coming, but that doesn’t mean they won’t. Preparation is paramount.
To be clear. Everyone has a bad day. Some people might strongly disagree with us and might not use the best words because they’re emotional. Or they might disagree respectfully and that’s okay. I don’t want Pod People Commenters. I don’t have to agree with others to support their freedom to have opinions.
Some people might believe (have the opinion) I don’t know what I’m talking about and have the intellect of a brain-damaged garden slug.
They have the right to be wrong 😀 .
THESE ARE NOT TROLLS. Trolls are a unique life form with a VERY different psychological makeup. Trolls feed off pain and strife. They seek it. They create it. They need it and they CRAVE it. They are addicts who also need higher and higher doses of suffering to get the same high. KNOW THIS.
Know Thy Enemy—Levels of Trolls
Not all tactics will work equally because not every enemy is the same. There are little trolls and often they’re the “easiest” to deal with by simply setting a boundary and refusing to budge. Recently, I had a guest post about grammar, thus I wrote a funny intro for my guest. I used the term Grammar Nazi, which is a common term and a humorous one, likely inspired by the Jewish comedian Jerry Seinfeld in the episode with the Soup Nazi.
One commenter scope-locked on that single term and razed me. He informed me that using the word “Nazi” was never funny and that I needed to take down my post and write a public apology. I replied with a professional version of, “Pound sand.”
I informed him that I refused to be PC or let one commenter dictate how I wrote my blog. If he didn’t like my blogs, there was the digital door and don’t let him hit it in his digital @$$.
There was a time I would have apologized for offending him and tried to reason and explain and that is BUNK.
If I’d catered to his bullying, I assure you that would have emboldened this person to only become a more powerful troll because his comment would have been enough to make me rewrite, revise, and cater to what HE wanted. Oh the surge of god-like powers he could have felt, but I denied him what he wanted.
When we appreciate that trolls are wired differently this makes early intervention make more sense. Serial killers don’t start out kidnapping, torturing then butchering people. Research has shown these “creatures” begin small with tormenting animals then escalate. If early deviant behavior is not recognized, dealt with or cut off, it then will continue to grow into a malignant evil with a body count.
Trolls aren’t after your flesh, they want your soul. They collect broken dreams and broken hearts. Trolls often hunt in packs because bullies are small insignificant people who need cronies to help them do their dirty work. But, hopefully this post will train you. If you are attacked? It will be instantly and painfully clear they picked the wrong writer to mess with.
The following tips will help handle even the most sadistic and highly motivated trolls.
What To Do—Writers and READERS
Go Sherlock—Scrutinize and Discern
If a book catches your attention and you think you might want to read it, take the ratings at face value. If there are a gazillion one-star reviews, take a moment to look at them. Troll swarms are fairly easy to spot because of all the fecal matter they leave behind.
One-star reviews with no commentary, no picture, a moniker, etc. Reviews with ad hominem personal attacks. Reviews that are psycho-emotional. Often trolls will have their reviews hidden. If they don’t, and you’re uncertain if this person is a troll, look at their other reviews. Does this individual ever give a good review?
Then, ignore the reviews and look to the sample pages and use those to make your decision. Later, if you LIKE the book, leave a good review and then go back to the one-star reviews that are clearly trolls, and, when Amazon asks if the review is helpful? Do a BLAST NO BLITZKRIEG. If Amazon gets enough of those on certain profiles, these folks will be banned from reviewing. On Goodreads, hit the dislike button. Same deal.
Refuse to tolerate bullying. When we do nothing, we are enabling.
What to Do—Writers
Be YOU—Don’t Let Trolls Steal Your Peace or Your Book Sales
First of all, use the name printed on your books. A moniker or a pen name won’t stop the hate. It’s still you. If someone called me names and ruthlessly attacked my character it wouldn’t matter if it was Kristen Lamb’s Blog or Penelope Fluffernutter’s Blog. It’s still me behind the computer. When we try to hide behind a moniker to protect against the inevitable, all we do is make it harder to sell books.
The bullies win. They can steal your peace and maybe even success. If they take your NAME, they can steal your book sales.
When we get off the Internet because of these cretins, they win. It’s a “blaming the victim” mentality. If your
skirt wasn’t so short blog wasn’t there, you wouldn’t be raped harassed by trolls. This is why I DO recommend a WP based site. There is this marvelous TRASH function.
Illegitimi non carborundum…
I’m not naive. I KNOW these comments hurt. I’ve had comments that reduced me to tears. But we have control how much power we give these thugs and for how long. It isn’t easy, but it is reality.
If you get hateful, threatening messages take screenshots. Save e-mails. If the troll is motivated enough they can easily slip into an area that can give you power legally. But, proof is what will help your case.
Manage Your Blog
I don’t allow hate. I am always open for respectful disagreement, but if someone gets out of control? I politely pop them on the snoot and remind them to behave or delete their comments. You guys need to feel safe to comment on my blog (others need to feel safe to comment on yours). Trolls will shred the fabric of your community. It’s our job to keep them in check. Set boundaries and refuse to tolerate abuse.
NEVER hide your blog or shut down comments. It’s what they want. The trash function is your friend and you can block them from commenting.
Stand Up for Friends
If you have a writer friend who’s being bullied, gather together and, when Amazon asks if a review is helpful? Click NO. The WANA Community is massive. Let us know. We are happy to stick up for you, and a troll might be able to harass one or two pals who come to your aid, but a few thousand is a tougher challenge. Bullying is something that can only be beaten with the power of friends and community. Trolls have their gang? Bring it. We’ll be your Huckleberry 😉 .
Report and Block
Report abusers on Facebook. I’ve been on Facebook since 2005 and only had to block three people. These trolls weren’t just harassing me, they were harassing all my friends who commented on my wall. They were PSYCHO. I went to Facebook and had them banned. I blocked their comments and profiles (until FB could take them down).
DO NOT ENGAGE
Don’t feed the trolls. Negative attention is still attention. Often trolls will leave seething comments to upset people SO much that they HAVE to go to their blog/website to see WHO this JERK IS. It’s the only way they can get hits and comments and they feed on negativity. Starve them.
Hire a Professional
If you’re worried about your safety or your family’s safety because someone has gone THAT nutso? Contact Jay Donovan at TechSurgeons. Jay is an amazing human being, a tireless champion for writers and he IS The Digital Dark Knight. He’s a computer genius who can have said troll chasing his own @$$ down a hole of frustrated nothing.
There are ways to protect yourself digitally and Jay is a master of security. Even if you want to take some preventative measures, talk to Jay.
Many of you know I am NOT a fan of pen names. What you may not understand is I’m not a fan of pen names, because a different name alone isn’t enough. Worse, it can provide a false sense of security. Writers are locking the screen door thinking that’s going to keep out the motivated ax murderer.
There are sound reasons for having a pen name. I advise against it most of the time because friends, schoolmates and family can be powerful mouthpieces and very helpful. A pen name limits how much of that energy we can harness and dilutes focus. BUT, if you DO need a pen name for safety, security, etc. TALK TO JAY. Again, a different name alone isn’t enough. An eight-year-old with decent Google skills can find who you are without the skills of someone like Jay helping you.
In the end, trolls (sad to say) are often a sign we are doing something right. Get ten trolls and I think we are officially a celebrity. Learn to un-see. Focus on those who love you. Join our WANA Community (WANA stands for We Are Not Alone, information here). We are a great refuge and support system. You can join us on Twitter at#MyWANA, on Facebook or even WANATribe (a social network for creatives). I have ZERO tolerance for trolls and have smiting powers.
I know it can feel very defeating sometimes, but a great circle of loving friends who have your back is a great start. Refuse to feed the trolls your peace, success and happiness. They exist, but together we are stronger.
Trying to reason with trolls is wasted energy. Trolls need professional help and we aren’t being paid NEAR the kind of money to required treat these kinds of people. We’re writers, not shrinks and not the FBI’s Behavioral Analysis Unit.
And just remember…WE ARE NOT ALONE.
What about you? Have you been bullied? Did you find any tactics that were effective? What are your thoughts? Do you check the one-star reviews to make sure they are legitimate? I am no expert, so I would LOVE any suggestions.
I LOVE hearing from you!
To prove it and show my love, for the month of SEPTEMBER, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).
For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook.