Meet the Salesman–Every Deal Needs a Closer
Welcome to WANA Wednesday, based off my #1 best-selling books We Are Not Alone–The Writer’s Guide to Social Media and Are You There, Blog? It’s Me, Writer. My social media methods are all about authentic human connections. I am also a strong supporter of working smarter, not harder. We need to work together to have true, lasting success. We are not alone! We don’t have to build our author platform by ourselves.
A couple of weeks ago, I mentioned that there were three critical people to know on social media. First, we talked about the Connector. Connectors are vital. These are the people who seem to know everyone. Then, last time, we discussed the Maven. Connectors might know everyone, but Mavens seem to know everything.
Mavens are collectors of facts few know. They are brokers of information and they are essential for keeping the marketplace honest. Ah, but just because someone has a lot of connections (Connector) or possesses large treasure troves of information (Maven) doesn’t necessarily mean these talents will translate into much of anything.
Since my social media lessons apply to selling books as an end goal, let’s take a closer look. Just because a Connector knows hundreds of people, doesn’t mean he can exert enough influence to break his network past their inertia. I think NYTBSA Bob Mayer might be a great example of this phenomena. Not that Bob isn’t charismatic. He can be. But, he is naturally an introvert, so selling just isn’t in his nature. Bob has had almost 30 years in the publishing business and he knows a ton of people, but it isn’t his nature to call on that network. He is an artist, not a salesman. Back when Bob first started his Warrior Writer Workshops, I remember having to kick Bob under the table to mention he had a workshop coming up. It wasn’t part of his personality to “ask for the sale.”
What about the Maven? Mavens have difficulties, too. True Mavens are not persuaders. They are teachers and students. I know that, as a Maven myself, we are not always appreciated. We can be seen as busybodies, know-it-alls, or Helpful Hannahs sticking our nose in where it doesn’t belong. @PatrickThunstrom is a wonderful example. Patrick is one of the most generous, kind, brilliant people I am blessed to know. He will go out of his way to help and educate others about Twitter and TweetDeck. Yet, I have seen poor Patrick get his Twitter tailfeathers chewed off on more than one occasion. Patrick was trying to help, but the offended party didn’t see that. They took Patrick’s assistance as an insult. Mavens mean well, but we can get ourselves into trouble, too.
Since Connectors and Mavens can be limited in their scope of influence, we need the third person capable of creating a tipping point–The Salesman. This person is naturally charismatic and highly persuasive.
To start a social epidemic, society needs to be connected (Connector), informed (Maven), then persuaded (Salesman).
According to Malcolm Gladwell:
Peer pressure is not always an automatic or unconsious process. It means, as often as not, that someone actually went up to one of his peers and pressured him. In social epidemics, Mavens are databanks. They provide the message. Connectors are social glue: they spread it. But there is also a select group of people–Salesmen–with the skills to persuade us when we are unconviced of what we are hearing, and they are as critical to the tipping of word of mouth epidemics as the other two groups. The Tipping Point, pp.70
Salesmen have this uncanny ability to spark action. People listen to her when she makes a suggestion. If this person recommends a book, people buy. If she recommends a workshop, people sign up. If she promotes an event, people attend.
All three of these personalities are vital and work together. Sure there are rare people who happen to be all three, but they are few and far between. What social media allows us to do is to find and CONNECT all three. If a person is a natural Salesman, but he doesn’t know anyone, all he needs to do is connect to a Connector. She has the network and he has the skills of persuasion.
If a Maven wants to sell slots for her writing workshop, she doesn’t have to. She can lean on her friend, the Salesman. In fact, since social media is social, it actually works BETTER if someone else does our selling. It feels less like spam and more like community.
As we mentioned earlier, Bob has a lot of connections and I would qualify him as a Connector. Yet, especially when he was new to social media, it just wasn’t in his nature to go up to random people and start talking. He also had a terrible time “closing the sale.”
But, the cool thing about social media was that Bob didn’t have to be a Salesman to sell workshop slots. He just had to be friends with a Salesman or two or three. @JenTalty, @Jas0n_Myers, and @FredCampos stepped in to help. All of them knew Bob and had attended his amazing workshop and were more than happy to persuade on behalf of Bob. And on top of that, I happen to be a Connector and a Maven. I wrote blogs about Bob’s workshops and we used those first blogs as a hub of information to help the Salesmen sell. Connectors, Mavens and Salesmen all worked as a team.
I called my book We Are Not Alone for a very good reason. Too many social media experts try to change a writer’s core personality. Why? Because their approach makes the writer do everything alone (until she can afford to outsource). E-mail lists, form letters, newsletters, vlogs, etc. give the writer the sole burden of being all things–Connector, Informer and Persuader.
The reason this approach doesn’t work well is that most of us aren’t all things. Thus, we crack under the pressure of trying to operate outside of our nature. Also, even if we can wear all three hats, we still need time left to write books. This is where the WANA approach, in my opinion, is far superior. My approach rests on the power of a team.
#MyWANA was established for the sole purpose of writers supporting other writers. It is a place of love and community. What has been interesting is that some people, when they first tripped and fell into Twitter, wouldn’t have considered themselves to be a Connector a Maven or a Salesman. The beauty of creating a community is that we often will be for others what we won’t be for ourselves. For instance, we might be terrible Salesmen when it comes to our own book or blog, but we have no problem being the Salesman for one of our twibe members.
#MyWANA has helped all of us become Connectors. Blogging has helped us learn to tap into Maven energy. Love for our fellow #MyWANA tweeps has made each of us more of a Salesman than we ever thought we could be and that is what social media is really all about. Most of us feel weird promoting ourselves, but we will wake up early and stay up late to promote a friend. If we all do this for one another, then we can change the world.
Has social media turned you into a Connector, Maven or Salesman? Do you find it easier to take on those roles to support others?
I do want to hear from you guys!
And to prove it and show my love, for the month of October, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. If you leave a comment, and link back to my blog, and mention my book We Are Not Alone in your blog…you get your name in the hat THREE times. What do you win? The unvarnished truth from yours truly.
I will pick a winner every week for a critique of your first five pages. At the end of October I will pick a winner for the grand prize. A free critique from me on the first 15 pages of your novel. Good luck!
I also hope you pick up copies of my best-selling books We Are Not Alone–The Writer’s Guide to Social Media and Are You There, Blog? It’s Me, Writer . Both books are ON SALE for $4.99!!!! And both are recommended by the hottest agents and biggest authors in th biz. My methods teach you how to make building your author platform FUN. Build a platform and still have time left over to write more great books! I am here to change your approach, not your personality.