Kristen Lamb

Author, Blogger, Social Media Jedi

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Daily Archives: February 1, 2012

 

Last week in What’s the Problem with FREE!? we talked about how giving away FREE! downloads of our books can actually do more harm than good. I also gave an example of the software company that refused to offer anything for FREE! back in the dot.com boom in the 90s when all the competition was handing out goodies left and right. When every other dot.com was giving away golf shirts, trips, goodies and software for FREE! this company stood firm and offered nothing…for nothing.

Don’t get me wrong, this company gave away FREE! stuff. They just didn’t give it away for free ;).

Free! is Best When It Isn’t Free

I read J.A. Konrath’s  and Bob Mayer’s blogs because both of them provide a lot of valuable insight for the writing professional. At first it might seem that Konrath and Mayer and I would disagree, that we would be at odds. Why? Because Konrath and Mayer will be the first to give us writers a digital kick in our digital @$$ to get off Twitter and Facebook to write more books. They make no bones about telling writers to get back to work and WRITE! Me, being a Social Media Expert Jedi, should be aghast.

What? How can you tell writers to get their tuchus off Twitter? Twitter is the best thing since Gummy Bears! And Facebook? What are you communists in league with SOPA to keep writers from sharing that video with the dancing squirrel?

Actually, I agree with Konrath and Mayer and it is one of the reasons WANA methods look VERY different from most social media approaches. See, I am not here to make you guys social media experts. I am here merely to help you use this tool called social media in the most time-effective way, because the best thing you can do to become a successful author or even a brand is to write more books. Write as many books as you can! Good books.

Write! Write like the wind! This is true for ALL authors—traditional, indie and self-pubbed. The more books we have for sale the greater our odds of success. And don’t think I am telling people to churn out crap just to have more books. There is nothing further from the truth. In fact, I dedicate every Monday on this blog to help y’all grow to be better and better writers. But few things can help our writing abilities like…um, writing.

Rocket science, right?

I just taught an on-line class about branding. I had all kinds of questions about Google Ads, Goodreads, Pinterest, blog tours, etc. to sell books and brand. My answer? Don’t become an expert at social media, become an expert at writing good books. Social media is a means not an end. The one critical ingredient to ALL author brands? BOOKS. GOOD BOOKS. The more, the better. Successful authors are not judged on the quality of their fan page. They are judged by the quality of their books.

Okay, you guys got the point. WRITE!

Yes, sometimes it might seem that I am beating a dead horse, but this is really critical. Konrath and Mayer had a distinctive advantage when they decided to self-publish. If, for no other reason? They had a lot of good books to offer. Why does this matter? Well, for today’s purposes, it has to do with FREE!

FREE! has More Power the More Titles We Have to Offer

FREE! is what can hook a long-term commitment. We can give a teaser to gain passion and loyalty. Yet, we can only do this if we have more than one title for sale. A potential customer (reader) sees that we have more than one book for sale. Ah, but one is FREE! This makes a reader a bit more excited since now…

FREE! is in Context of NOT-FREE!

Value is relative. If readers go to a site and an author has her one and only manuscript up to give-away, we might bite for the FREE! download. But, when we go to an author page and there are ten titles for sale, all for 4.99, yet one is FREE!, naturally we feel better about our decision to bite on the FREE!. Also, because this pricing was given in context, as humans, we will place more value on the download so we are more likely to read this one FIRST.

This is one of the reasons that authors like Konrath, Mayer and Eisler have done so well. Not only were they offering vetted titles, but they offered a lot of them, thus their product (the book) could be judged in context. John Locke, the successful self-published author, didn’t have vetted titles, but he did offer A LOT of them. Thus, those who liked Locke’s FREE! book now had a whole list of other his titles for sale.

FREE! is only valued when consumers believe it costs us (the giver) something.

Go back to the example I gave last week. I have a half a dozen magnet calendars I got for FREE! in my junk drawer. Does any of this make me want to do business with any of these real estate agents? No…because in my mind it really didn’t cost them anything. But what about the agent who sent me a $100 Lowes gift card? (Our agent sent us this after we closed on our house). That man will have my loyalty FOREVER, because he gave something that cost him, even though I know he made money off the sale of our house. He didn’t have to send $100 gift card. He could have sent us a calendar and a thank you note like my mom’s realtor did to her. But he didn’t and he now has a customer for LIFE.

This is why multiple books for sale help the impact of FREE! Since we have other titles for sale at a higher price, then it is perceived (by the consumer) that we are taking a loss when we offer something for FREE! This creates the reciprocity that is critical for driving sales. Reciprocity is very often negated when an author gives away her one and only manuscript for FREE!

FREE! is Most Effective When We Maintain Our Negotiating Power

If all we have is one book…then we give it away, the power has just completely shifted over to the reader. We are completely at the mercy that he or she will be compelled to talk about our book. Since we have no other titles for sale, we have nothing else to gain, other than maybe some ranking on Amazon. But even then, that only worked well when everyone wasn’t giving stuff away for FREE! We are in a position of weakness, of need. Not the best place to earn R-E-S-P-E-C-T.

FREE! is Most Powerful as a Part of a Quid Pro Quo

I’m not, per se against giving away books for FREE!, but I do think that there are smarter ways to go about doing this. As I stated earlier, FREE is best when it isn’t FREE!

In fact, FREE! can actually be a wonderful tool to get customers to spend MORE money…but the clincher is we have to have more than one book to offer.

Since it would be almost irresponsible for me NOT to mention Amazon at some point during this discussion, we will use them as an example. A while back Amazon.com started offering FREE! shipping on orders over a certain amount.

Thus, a person who purchased a book for $14.95 might pay an extra $3.95 for shipping. In total, the customer would be out less than $20. But, if they bought another book for a total of $29.95…they would get their shipping for FREE! Many people probably didn’t even want or need the second book, but the power of FREE! proved just too much to resist. And obviously this tactic works because Amazon still offers FREE! shipping when we consumers jump through various hoops (all of which are, of course, profitable for Amazon).

This is why it is critical to write more and more and more books, especially if you are self-published, because then you can use FREE! to its maximum advantage.

Bundled is Better

A good way to gain more sales traction? Bundling.  Buy two books for $4.99 and get a FREE! download of another short story, novel, whatever. This kind of FREE! makes readers very happy. Consumers are then lured to put out money to get the FREE! I happen to be very blessed to be part of Who Dares Wins Publishing and they do these types of deals regularly and it is a win-win for authors and readers.

FREE! Needs a Perceived Value

FREE! doesn’t have to be in the form of books or downloads. Heck, offer FREE! shipping on orders over a certain amount. Why reinvent the wheel? Copy what works, and, if Amazon has done this successfully, then so can we. Yet, again, this only works when we have more than one title for sale.

My Biggest Gripe About FREE!

I think writers, especially self-published writers, get overly fascinated with marketing, and the allure of FREE! only makes this worse. I see far too many writers uploading that ONE manuscript and then spending every spare waking moment, promoting that one book to the point of being viewed as spam. They tweet with every imaginable hashtag, “Come get my book for FREE! FREE NOW! A book for FREE!” ….and after the 40th time we get this tweet, we are willing to pay the writer to stop tweeting.

They remind me of gamblers chasing their losses. Because ONE DAY they had X number of downloads, they are back at the track trying to make that number appear again. If we run around handing our one and only manuscript for FREE! then what good does it gain us? I am sure there is some good that can come from it, but not the real game-changing benefit that I want all of you to enjoy.

If we study the success stories, especially in indie publishing, the winners always had multiple titles—J.A. Konrath, Bob Mayer, John Locke, Amanda Hocking, H.P. Mallory, etc. So Mayer and Konrath are correct—write, then write some more. Less tweeting and more writing.

When we have more than one book to sell, FREE! becomes a pricing strategy, not a desperate cry for attention.

Yes, I am the social media expert for writers, because I will be honest enough to tell you guys that the point to all this tweeting and blogging and FBing is to drive enough book sales that we can lose the day job and do what we love. We can’t do this with one book. The odds of this are about the same as getting mugged and hit by lightning on the same day. If we are spending too much time on social media, then we aren’t writing more books. Thus, social media is no longer a powerful advantage…and neither is FREE!

So what are your thoughts? Opinions? What are your experiences with FREE!? Any thoughts, suggestions? Recipes for killer chocolate martinis?

I LOVE hearing from you!

And to prove it and show my love, for the month of January, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. If you leave a comment, and link back to my blog, and mention my book We Are Not Alone in your blog…you get your name in the hat THREE times. What do you win? The unvarnished truth from yours truly.

I will pick a winner every week for a critique of your first five pages. At the end of January I will pick a winner for the grand prize. A free critique from me on the first 15 pages of your novel. Good luck!

I also hope you pick up copies of my best-selling books We Are Not Alone–The Writer’s Guide to Social Media and Are You There, Blog? It’s Me, Writer . Both books are ON SALE for $4.99!!!! And both are recommended by the hottest agents and biggest authors in the biz. My methods teach you how to make building your author platform FUN. Build a platform and still have time left to write great book.

Winner’s Circle

Winner of last week’s 5-Page Critique is Tahlia Newland. Please send your 1250 word Word document to kristen at kristen lamb dot org.

Ginger Club is the winner of last month’s 15 page critique. Please send your 3750 word Word document to kristen at kristen lamb dot org.

Congratulations!

Mash-Up of Awesomeness

Porter Anderson’s Writing on the Ether is a WONDERFUL resource for the best information in this industry.

Joe Konrath’s blog is another wonderful resource.

Colin Falconer had an AWESOME blog Historical or Fiction?

Friesen Press has a great post that I need to print and STUDY, Take the Busyness out of Business.

The real way to build a social network by Reid Hoffman over at CNN Money

The Big Reasons Indie Authors aren’t Taken Seriously at Huffington Post

Red Pen of Domm, Why Blog Hits Don’t Matter Though I don’t agree 100% we actually agree on a lot. We can have 10 zillion hits and they are all bots or random clicks. Quality trumps quantity and I agree.