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Kristen Lamb

Author, Blogger, Social Media Jedi

Kristen Lamb — Photo

Posts Tagged: author platform

promotion, book ads, does advertising sell books, promotion and marketing for books
Image via Flickr Creative Commons courtesy of Ken.

Often, when I mention brand and platform, writers assume I am talking about promotion and marketing (ads). That is not only a false assumption, it can be a fatal one.

When we (regular people) hop onto Twitter, Pinterest, Instagram, Facebook or whatever social site, only to get barraged with book spam, a big reason it annoys us is because the author hasn’t taken time to build rapport, earn our trust, and gain permission to sell us stuff.

I kid you not, I signed in to LinkedIn for the first time in like a YEAR the other day and, in less than an hour, some author sends me PM with a link to buy his book. No introduction or hello or liking my stuff or asking if I had pets…

HERE! BUY MY BOOK!

….sure. Right on that. Nice to meet you, too.

*grumbles* *now remembers why I hated LinkedIn*

When approached this way, the promotion either becomes white noise (invisible), or worse, an irritation (negative branding). Writers trying to create a brand by serving up copious book promotion will create a brand all right.

The brand of self-serving @$$hat.

The sight of the author’s face or book might even be enough to spike our blood pressure. We are far more likely to block than buy.

Why? What went wrong?

For promotion to be effective, we have to understand what a brand actually IS.

If we don’t understand what a brand is, then promotion becomes an exercise in futility. Why? The most effective use of promotion—marketing, ads, contests, etc.—is to extend the reach, visibility of an already existing brand.

Sure, some companies will flood the market (prime the pump, so to speak) to launch a new product, service, business that no one knows about, but this is ridiculously expensive and extremely risky. It’s also being done less and less even by companies who have the cash to take this approach.

Brand is not what it used to be.

As Seth Godin said back when the entire concept of branding was being tipped on its head, ‘A brand used to be something else. It used to be a logo or a design or a wrapper. Today, that’s a shadow of the brand, something that might mark the brand’s existence. But just as it takes more than a hat to be a cowboy, it takes more than a designer prattling on about texture to make a brand.’

Even BIG companies these days are going to social media to create the stories, memories, interactions, sets of expectations, conversations and interactions that—taken as a whole—comprise a brand.

Once the brand is defined, the audience cultivated and a rapport established…THEN promotion and ads can be an asset.

Before all this prep work though?

Fuggetaboutit

The days of dropping tens of millions for promotion and ads are gone. It doesn’t work in our modern culture.

In fact, static marketing and traditional promotion had already begun declining in effectiveness with the rise of direct marketing (junk mail).

The barrier to entry for ‘marketing’ fell away with the invention of cheap laser printing.

This opened up advertising and promotion to companies that didn’t have a bazillion dollars to spend on promotion. Right after the inception of Web 2.0 (birth of social media), this decline in effectiveness compounded exponentially.

Even though experts like Seth Godin (and upcoming experts such as myself) wrote post after post discussing how the nature of brands had changed and promotion had to evolve as well, this didn’t stop the big boys from throwing their weight around.

Because if a crap-ton of expensive promotion had worked for a hundred years or more, why wouldn’t it keep working?

Um, because the world was (is) different. The audience had changed and promotion had to change in order to reach an audience that had long moved on.

Alas, it took losing $10 MILLION advertising on Facebook for GM to learn what they could have gotten off my blog for free. Ads without an established relationship (platform and brand) don’t work.

What’s in a Name?

promotion, Kristen Lamb, book promotion, book ads, does advertising sell books, social media platforms for writers
Image via Flickr Creative Commons courtesy of Pierre Lognoul

The formula for a brand is simple:

NAME + PRODUCT + EMOTIONAL EXPERIENCE

The last part is critical. In fact it might be the most critical.

Why do you think corporate empires pay so much for image consultants? Sure, Mylan once had a great reputation as a pharmaceutical company until they got greedy and decided to line their pockets at consumers’ expense.

A few years ago, if we heard the term ‘epi-pen,’ we might have experienced good emotions. Oh it is a life-saving drug. Helping kids with peanut allergies. My cousin had an epi-pen and it saved her life.

Nowadays? Different story. Once consumers found out the top execs had been giving themselves HUGE pay raises while hiking the cost of the only ‘known’ drug of its kind from $100 in 2007 to over $600 by 2017? Everything changed.

See, the company had a great product and had managed to create a rapport with consumers and build a relationship founded on trust. But then Mylan got greedy and took advantage of their consumers, which destroyed the relationship, obliterated trust and—in short—destroyed their brand.

No amount of promotion in the world can repair this. Why? Because this is an excellent example of the order of operations: product–> relationship (platform/audience) which leads to–>promotion–>sales.

I use this example to demonstrate that, while product is essential, brand is more than just the product. Promotion can’t take the place of building and maintaining a strong relationship.

This example is also to illustrate how important emotional experiences with a brand can be, that it has never been just the product.

It isn’t just about a book anymore.

Why Are Brands So Important?

promotion, Kristen Lamb, social media for authors, how to build an author brand

Most of us don’t have time to research each and every purchasing decision and thus, we as consumers, are prone to rely heavily on brands. Brands let us know what to expect.

When we buy Dolce & Gabbana shoes, we expect a certain quality. We go off the name and do far less inspecting and road-testing than we would for a designer/manufacturer we’d never heard of.

We are willing to order ahead of time and pay full price and even ridiculous prices for Louis Vuitton, Ralph Lauren, Prada, Versace, Harley Davidson, Porsche, Tesla, Apple products, John Deer, etc. So on and so forth.

But all of these companies (brands) did the same thing. They began with a solid product linked to a name that promised a unique experience. The name Harley Davidson would be just a name unless it came with a very distinctive type of motorcycle (LOUD).

But a name and a product alone are not enough.

What is a Platform?

promotion, Kristen Lamb, book promotion, do ads sell more books, author plaforms
Image via Flickr Creative Commons courtesy of Alex Santosa.

Platform is tethered inextricably with brand. If brand is the product, then platform consists of those most likely to consume that product because they emotionally identify with the brand.

Trust me, Harley Davison is not worried about consumers who love Vespas. Sure, they are both motorized bikes, but they are selling to members of vastly demographics and also delivering very different experiences.

Authors are doing the same.

We know who Stephen King is because of his brand (which is a direct result of his products–stories). Because of his brand (tons of books, screenplays, short stories) we know if we are part of his platform or we aren’t.

If we are the type of reader who loves a riveting women’s fiction? King isn’t trying to court us. Why? We might know his brand, but we are not part of his platform.

Stephen King is not worried about Liane Moriarty and Liane Moriarty isn’t worried about Stephen King. Different products, different audiences.

In the old days, there was only one way to create a brand (and consequently a platform) and that was the books. Lots and lots of books (brand) cultivated a body of people who liked our writing/voice (platform). Today that is still a great plan.

With so much junk floating around, when readers find a writer they enjoy, they stick like glue.

promotion, social media promotion, Kristen Lamb, do book ads sell more books
Image via Flickr Creative Commons, courtesy of Craig Sunter

Consumers (code for readers) still do this. This is one of the main reasons that we need to keep writing. Stop promoting ONE book. ONE book is not enough to create a strong brand/platform.

Remember:

A brand is a collection of emotional experiences.

A platform is simply those who will enjoy that experience.

Modern writers hold the advantage here.

Before the digital age, it was practically impossible to create a brand outside of the books, because the book was the only source of emotional experiences with the author.

Readers rarely had contact with an author beyond the books. Book signings, maybe magazine or radio interviews gave only slight glimpses of the author beyond the book. Today, with social media? That is no longer the case.

Every blog, tweet, podcast, Instagram post, YouTube video, etc. collectively serve to create the overall brand.

Yet, I want to stop here because there are two HUGE problems I want to discuss.

Problem #1: Please, STOP WRITING

promotion, book promotion, Kristen Lamb, author platforms

One thing that’s really begun to stand out to me is that far too many writers are…writing. Bear with me. Writers, or authors, are storytellers. Great, you have 80,000 words. That doesn’t mean you have a story.

Writers don’t only write words. We create profoundly emotional experiences…and happen to use words to do this.

Yes, this section is a bit of a segue, but trust me. This small side trip is vital.

I cannot count how many editing samples I receive that are writing, but are NOT stories. This is a BIG DEAL. Authors are in the business of selling stories, not word count.

Let me illustrate, and bear with me. I am riffing this:

Example One (Writing):

Fifi woke up at six in the morning. She reached out her hand to turn off the alarm on her phone, then she pulled off her covers. Sitting up, she put her feet on the floor, stood and walked over to her closet to pick out what to wear today. She caught a glimpse of her auburn hair and peridot eyes in the closet mirror and chose a purple sweater with a gold scarf.

Turning, she walked over to the bathroom, turned the knob and opened the door. Reaching out her hand, she turned on the water, then turned to hang her clothes on the back of the door. Turning back, she stepped into the spray and used her new shampoo, the one that smelled of jasmine and periwinkles.

She washed her long hair twice, because the directions said so, and followed with a deep conditioning treatment because she needed the extra three minutes to go over all she had to do at her new job in customer service at MyNet today.

Example Two (Storytelling):

The ear-splitting blare of a foghorn dragged Fifi from Chris Evan’s embrace right as he was about to kiss her. She did everything she could to remain in the dream, the one where Captain America had somehow fallen madly in love with the newest customer service representative for MyNet, but it was no use. Fifi reached for Cap one final time, and a split second before she could plant one on him…Cap was crushed by an ocean-liner that fell from the sky.

She bolted up in bed, now wide awake and wondering if she was now scarred for life.

Poor Cap.

Cursing, she rifled through her duvet and through the piles of clothes on the floor. She had to find her phone and turn off that god-awful noise before she lost it. A fog horn? Why on earth had she chosen a fog horn?

Then that small, annoyingly responsible voice in her head reminded her how she’d slept through the Zen wind chimes, the less-Zen piano riffs and the birdsongs? Why had she even bothered? It was either the fog horn—turned up to max volume—or be fired two weeks into her new customer service job at MyNet.

Product MATTERS

Example One is writing. A lot of words and nothing happening. Were any of you hooked? TONS of stage direction.

Hint: We all know how the whole ‘door opening thing’ works. We don’t need a ‘writer’ to tell us she reached out her hand, turned the knob and opened the door. 

Sure, this is GREAT for making a daily word count that makes us feel all productive, but this is a section of words, NOT a sample of a story.

Stories are about people who have PROBLEMS. Plots are how the core problem (and all the smaller related problems) are solved. Stories are about beating the odds, overcoming adversity.

Our modern world is being BURIED in ‘books’ with more filler than a dollar menu burrito. We’ve got to do BETTER if we hope to stand apart.

Problem #2: Too Good to Mingle with the Masses

I cannot tell y’all how many ‘writers’ I encounter who do not want to do social media…at all. When I mention how vital a platform is, how we need some form of a grassroots movement of people vested in our success, they dismiss me with a knowing smile.

They explain how they already have budgeted for ads, marketing, and promotion. All of this, obviously, will be automated so they have time for ‘more important activities’ than authentically interacting people they want to buy their books…

*stabs self*

Here’s the problem with this line of thinking.

Let’s even assume the book is better than unicorn tears. This isn’t 2001. Ads are so ineffective the print medium has almost gone extinct. The reason ads are ineffective is for a number of reasons.

First, back before 1990, the barriers to entry were so cost-prohibitive only the major players got a voice (we’ve mentioned this). If you opened a magazine, it was pretty much the same brands—big ones with lots of money.

With web 1.0, one had to know how to write code or have the cash to hire someone who knew how to write code. Again, only brands with a lot of capital could even have a website. Only whales had the cash to pay some I.T. nerd to code an ad or code an on-line promotional campaign.

This, again, meant the players were limited.

Fast-forward to 2019. There are web design sites so easy my mother (who was once afraid she’d delete the internet) can build her own site for less than $100. We can use Canva and PicMonkey to make our own ads for free.

Everyone is on social media for free. Zillions of writers are published because there are no gatekeepers. With some free/cheap software and time?

Bada bing bada boom…published author.

This said. After NINE years of book spam, why is anyone still considering spamming people as a viable plan?

After NINE years of writers killing themselves in a race to the bottom (who can give away the most stuff for cheap or free), why is anyone considering solely relying on marketing, ads, promotion and automation?

When was the last time you bought a book from someone who filled your favorite Twitter hashtag with automated ads for their book? Name a book you bought from a person who, minutes after accepting a friend request, PMed you a link to buy their book. Or posted an ad on your page.

#NotRudeAtALL

Promotion: Skip Steps at Your Own Risk

I’ve been around since before Web 2.0 was born. I’ve grown this blog from three hundred visits a month to three million a month.

And I’m not saying I’m anything special. I really should have named my first book I Did All the Dumb Crap So You Don’t Have To. But, suffice to say, I’ve stuck it out long enough to reasonably claim to know a thing or ten.

When I started out, we’d entered an entirely new world of communication, one humans had never experienced…EVER.

There were no rules when it came to the Internet. But, as I learned over time, there were actually rules all along. Why? Who uses the Internet? HUMANS. Social media platforms come and go, trends change, gimmicks skyrocket and then crash…but people don’t change.

Humans still want a good story. They wanted it when Shakespeare was all the rage and they want it now. Humans don’t like people who only pop by to chat when they want something (money). They didn’t like that crap in 1919 and don’t like it in 2019.

Thus, if we get target fixation (learn ALL THE THINGS about promotion) we risk ignoring the factors that truly matter—quality of the book, establishing a platform, choosing the right place to find and cultivate OUR unique audience, etc.

Just because Instagram is all the rage right now does NOT mean it’s a good fit for you, your books, or your brand. Sure, it MIGHT be popular, but it doesn’t mean your potential audience hangs out there.

The prudent author takes time to learn about the various mediums, define their ideal audience, and then plan accordingly. This is how effective promotion has been done for decades.

It’s why fashion magazines and blogs don’t reach out to advertisers pushing synthetic motor oil, racing tires, or laser-guided saws (or vice versa)

Working Smarter NOT Harder

Once we realize promotion is only something we can do effectively AFTER a lot of other steps in this process, it’s easier to relax. We know what to do and in what order and what should take priority.

History and massive amounts of data have demonstrated time after time that ads and marketing (alone) don’t sell books. Never have and never will.

When we understand WHY (read this post) and fully appreciate that books are a wholly unique product that requires a different approach than, say…organic dish soap, we can begin working more effectively.

If we appreciate the distinction between brand, platform, promotion, marketing, etc. then we work smarter, not harder and use resources wisely. Yes, feel free to do the ads and the marketing, just know that it isn’t a Golden Ticket.

If you’re curious about learning more on this topic, February 21st, I’m teaching Social Schizophrenia: Building a Brand Without Losing Your MIND. We’ll go over all the platforms, what each one does, how to use them, and how to determine which is the best fit for finding and growing your audience. Use the code #BlogLove for $15 off.

My goal has always been to help writers do what they love. Y’all can’t write for a living without that platform and a powerful brand that drives sales.

So let’s make a LOVE CONNECTION 😛

And for those who love the weird stuff, I’m teaching A Ripple in Time: Mastering Non-Linear Plotting this SATURDAY.

***All classes come with a free recording.

THANK YOU SO MUCH for your enthusiastic support! Y’all ROCK! I LOVE HEARING From YOU!

Comments, questions? Are you tired of being told you need to be on every social site all the time? Do you just want to get back to writing STORIES? Does the idea of promotion and ads make you hyperventilate?

What are your thoughts?

JANUARY’S AWESOMENESS (CLASSES)

Self-Publishing for Professionals

Taught by USA Today Best-Selling Author Cait Reynold’s on Friday, January 11th 7-10 PM EST PLUS EXTRA GOODIES ($100 for THREE hours of training plus bonus material). The LIVE class has passed, but the recording and bonus material is available with the BUNDLE.

The Business of Writing

Taught by Kristen Lamb on Saturday, February 2nd 1-3 PM EST ($55)

***GET ALL THREE (Self-Publishing for Professionals Jan. 11th, The Business of Writing Feb. 2nd & Pitch Perfect Feb. 7th) IN THE PUBLISHING TRIPLE THREAT BUNDLE for $155

Story Master: From Dream to Done

Taught by Kristen Lamb, Saturday, January 12th, 1-3 PM EST

Social Schizophrenia: Building a Brand Without Losing Your Mind 

Taught by Kristen Lamb, Thursday, February 21st, 7-9 PM EST ($55 General Admission/ $195 GOLD)

Yes, I will be teaching about Instagram in this class.

A Ripple in Time: Mastering Non-Linear Plotting

Taught by Kristen Lamb, Saturday, January 19th from 1-3 PM EST $55

Harnessing Our Writing Power: The BLOG!

Taught by Kristen Lamb, Thursday, January 24th 7-9 PM EST $55 General Admission/ $195 GOLD

Fiction ADDICTION: The Secret Ingredient to the Books Readers CRAVE

Taught by Kristen Lamb, Saturday, January 26th 1-3 PM EST $55

SALES: For Those Who’d Rather Be Stabbed in the Face

Taught by Kristen Lamb, Thursday, January 31st 7-9 PM EST $65

The Business of Writing

Taught by Kristen Lamb on Saturday, February 2nd 1-3 PM EST ($55)

Pitch Perfect: How to Write a Query Letter & Synopsis that SELLS

Taught by Kristen Lamb on Thursday, February 2nd, 7-9 PM EST ($55)

For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook

 

Image via Flickr Creative Commons courtesy of Anja Pietsch.

I asked you guys to tell me in the comments what you would like me to blog about, so today we are going to talk about the author platform. When do we start? When do we need a newsletter? How do we find time?

I think we have reached a point in the new publishing paradigm that I no longer have to beg and plead and make jazz hands for writers to realize they need to build a social media platform if they ever hope to SELL their books.

I hear a lot of this:

Well, why be on social media? I don’t yet have a book for sale. 

Because it is easier to talk to people when you don’t feel like you have an ulterior motive.

I just signed a contract for my book. Should I build a platform now?

*weeps and breathes into paper bag*

Facebook doesn’t sell books.

Sure it does.

I know I need to put together a newsletter but since I don’t have a book out yet, I don’t know what to say. 

Whoa! Slow down there partner! Dig the enthusiasm, but slow down.

Yes, we need to have a social media platform and ideally a blog and newsletter, but this is not something we can rush. This job is a LOT like farming. We buy the land, clear it, prepare it, seed it, wait, tend weeds, wait some more, pray for fair weather, root out pests (trolls) and even then? Most of the time what grows in the first few years isn’t ready for market. It still needs time to mature enough to bear fruit.

So we rotate crops (topics). Clear again, fertilize, weed, and it is a lot of small very unsexy activities that are done a little every…single…day.

We can’t rush a platform any more than we can rush a peach orchard.

Too many writers want to rent the peach stand to sell peaches but they never bothered planting any trees. In a panic, they go BUY peaches (followers) and hope that will be just as profitable.

Or they rush out after they’ve written the book and scrape together a platform and hope then people will buy their books when they’ve spent almost no time cultivating a relationship. This is akin to trying to harvest peaches from trees we planted three months ago. Doesn’t make sense with an orchard and makes even less sense on-line.

Thus my answer to when is the best time to start a platform? Um, yesterday.

Seriously, the second you think you maybe kind of sort of want to sell your books? That is the day you begin building a platform and brand. You do not want to have a book for sale and try to pull a following/platform out of the ether.

Conversely, everything in its season and all in its due time. If you are new and building that platform while you are writing the book, NO you don’t need a newsletter. A newsletter will only work if you’ve already cultivated the following who’d care to get it or even open it.

You are not yet in the harvest season, so pick weeds, water, fertilize and like farmers?

WAIT.

The Early Years

Image via Flickr Creative Commons, courtesy of Rene Schweitzke
Image via Flickr Creative Commons, courtesy of Rene Schweitzke

This is when we get our land and realize there are a ton of weeds, crappy soil and a zillion dead trees and trunks that need to be removed. There might even be some junk cars, scrap metal and old toilets that need to be hauled away. We need to form new habits. We need education, training and practice. We need to learn about branding and start building our platform.

When I left paper sales and decided to become a writer, I needed to learn the craft. I had bad habits. I put myself last on the list because writing wasn’t a “real job.” The early years is a lot of clearing away insecurity, fear, and even laziness. We learn to write even when we don’t “feel” like it and come to understand that simply showing up is a bigger deal than most people realize.

Sowing

This is when we start planting. We’ve cleared the fields and added missing nutrients to the soil. We took time to talk and listen to people on our social site of choice. To get to know them.

We put our butts in the seat and blogged even if the only comments we get are from the BuyPradaCheap sites:

“I so lick you’re blog. It changed my bruther’s life and bookmarking now.”

Blogging is my favorite form of social media. It is the most resilient (been here since the 90s), and it plays to a writer’s strengths. Writers WRITE. Blogs also train us to keep a professional pace. They trains us to show up and not be too dependent on others. Sure, it’s fun blogging now that I get a gazillion comments, but there were years I blogged to the ether. I didn’t do it for others. I did it for ME, to train me.

Image via Flickr Creative Commons, courtesy of Jim Evans
Image via Flickr Creative Commons, courtesy of Jim Evans

When it comes to social media? Blogging is one of the best investments of time when it comes to ROI (return on investment). No search engine will direct people to your witty tweet or clever Facebook post. Search engines WILL, however, start sending readers to your blog (if done properly). Also blogs can be harvested for books that can be SOLD…for actual money.

No one taught HOW to blog back when I started so I had a metric crap ton of trial and error. Now? Folks like me have created classes. Have one coming up! (Blogging for Authors).

Blogs make excellent books. Far harder to compile a book of my Instagram pictures of food.

Sowing also involves research, plotting, writing, finishing then revising the actual novel(s).

The Silent Years

After we’ve planted a lot of good stuff, it’s easy to get discouraged. In fact, for a loooooong time, it will look like nothing is happening.

We need deep roots to make it in this business, because high-winds and storms don’t stop because we want to write books. Did you know that the root system of any tree needs to be as wide if not wider than the span of the branches? What is below (unseen) must match (or even outmatch) what is above, or the tree will fall over and die with the first bad storm.

The Silent Years can be brutal and this is why most writers don’t make it. They feel like failures because they aren’t instant runaway successes. It takes discipline and faith to trust the process, which is tough in a world addicted to instant gratification and an over-reliance on luck. Too many people want fruits with no roots.

Reaping

If we keep pressing and don’t dig up our seeds to check if they really are growing (which is highly tempting), eventually we can reap what we’ve sown. Ah, but here is the catch. Back to my peach example. After a long wait and tender, patient care, we get a tree. YAY! Eventually, we see little tiny fruits popping out. AWESOME.

Not so fast.

The smart grower plucks off all the tiny green peaches. OH NO! Why? So the tree will bear more fruit and better fruit. For us? This could mean writing two or three or ten bad books before we get a winner. It could mean multiple revisions. But, to gain more, we have to sacrifice.

Image via Flickr Creative Commons, courtesy of Slgckgc
Image via Flickr Creative Commons, courtesy of Slgckgc

Harvest and Maintenance

In the beginning, we have a lot of back-breaking work (removing trash and dead stumps, tilling the soil, planting trees). But, if we are patient and consistent we can finally reach a maintenance phase. Once the grove of peach trees is producing, we keep fertilizing, tending, pruning and harvesting.

Image via Flickr Creative Commons, courtesy of Kathleen Dagostino
Image via Flickr Creative Commons, courtesy of Kathleen Dagostino

An author platform is the same. In the beginning, we need to build traction. We are forced out of our comfort zones. It isn’t natural to strike up conversations on Facebook. It is uncomfortable to get out there when we prefer to lurk.

Blogs take longer to write because we’re learning and finding our voice. We may even be struggling with perfectionism. It takes time to realize that it is A BLOG. It really doesn’t need to be worthy of a Pultizer in Journalism.

SHIP!

There will come a time when the super hard work is done. Sure there will always be work, but not like in the beginning. After years of practice, I can knock out 1000 words in an hour. When I was new? It was not pretty. My blog was not fun when I was my only follower. I still remember being so excited to meet my first commenter Akismet.

Strange name. Is he foreign?

I KID YOU NOT, when this nice fellow Akismet welcomed me to WordPress, I actually commented back to try and start a conversation #YesIAmAMoron. (For those who don’t know, Akismet is the WordPress spam filter *face palm*)

But trust me, blogging with NO followers? Unfun. Blogging with 35K followers? LOADS of fun. But that didn’t happen overnight.

Same with platform and sales. J.K. Rowling finds it way easier to sell books in 2017 than she did in 1997. In 1997 she had not yet cultivated billions of fans. All she has now? Maintenance and enjoying harvest.

Slow and steady wins the race. Pace yourselves and realize there are no fruits without roots, no perks without the works. Trust the process, and in the meantime? I am here 😀 .

What are your thoughts?

I LOVE hearing from you guys!

****The site is new, and I am sorry you have to enter your information all over again to comment, but I am still working out the kinks. Also your comment won’t appear until I approve it, so don’t fret if it doesn’t appear right away.

Also know I love suggestions! After almost 1,100 blog posts? I dig inspiration. So what would you like me to blog about?

Talk to me!

And to prove it and show my love, for the month of APRIL, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly.

I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).

SIGN UP NOW FOR UPCOMING CLASSES!!! 

Remember that ALL CLASSES come with a FREE RECORDING so you can listen over and over. So even if you can’t make it in person? No excuses! All you need is an internet connection!

Be a Better Hooker (How to Write a Compelling Newsletter)

April 29th $45

In this class, learn how to compose a newsletter that is entertaining and compelling—and all without stealing most of your writing time. Learn how to get your hooks in your readers and keep them until the end.

With a mailing list of over 15K subscribers, mystery/thriller author Jack Patterson will share some of his tips that will spice up your newsletter and get your subscribers opening it up every time you send one out.

BUNDLE DEALS!!! 

Book Bootcamp  $99 ($130 VALUE)

Book Bootcamp GOLD $269 ($430 VALUE) This includes the log-line class, antagonist class, the character class AND a three-hour time slot working personally with ME. We will either plot your idea or, if your novel isn’t working? Fix it! Appointments are scheduled by email. Consults done by phone or in virtual classroom.

Individual Classes with MOI!!! 

Pitch Perfect—How to Write a Query Letter and Synopsis that SELLS! $45 May 25th, 2017

Blogging for Authors $50 April 27th, 2017

Your Story in a Sentence—Crafting Your Log-line $35 May 4th, 2017

Bullies & Baddies—Understanding the Antagonist $50/$200 (Gold) May11th, 2017

The Art of Character $45 May 18th, 2017

NEW CLASSES/INSTRUCTORS!!! 

Growing an Organic Platform on Facebook $40 May 6th, 2017 Lisa Hall-Wilson is BACK! She is an expert on Facebook so check out her class!

Method Acting for Writers: How to Write in Deep POV $85 for this TWO WEEK intensive workshop with editor and writing instructor Lisa Hall Wilson.

Shift Your Shifter Romance into HIGH Gear $35 May 19th with powerhouse editor Cait Reynolds.

Researching for Historical Romance (How to NOT Lost 6 Hours of Your Life on Pinterest) $35 May 20th

 

For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook

 

Image via Flickr Creative Commons courtesy of Ken.
Image via Flickr Creative Commons courtesy of Ken.

Very often when I write about brand and platform, writers assume I am talking about promotion and marketing (ads) and that is not only a false assumption, it can be a fatal one. When we hop onto Twitter or Facebook and are barraged with book spam, a big reason it annoys us (though not the only) is because the author is engaging in these activities with no solid brand or platform.

It then either becomes white noise (invisible) or worse an irritation (negative branding). Writers trying to create a brand by serving up copious book promotion will have a brand all right. The brand of self-serving asshat.

The sight of the author’s face or book might even be enough to spike our blood pressure. We are far more likely to block than buy.

Why? What went wrong?

We have to look at what a brand actually IS.

What’s in a Name?

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Image via Flickr Creative Commons courtesy of Pierre Lognoul

The formula for a brand is simple:

NAME + PRODUCT + EMOTIONAL EXPERIENCE

The last part is critical. In fact it might be the most critical.

Why do you think corporate empires pay so much for image consultants? Sure, Mylan once had a great reputation as a pharmaceutical company until they got greedy and decided to line their pockets at consumers’ expense.

Three years ago if we heard the term “epi-pen” we might have experienced good emotions. Oh it is a life-saving drug. Helping kids with peanut allergies. My cousin had an epi-pen and it saved her life.

Nowadays? Different story. Once we found out the top execs have been giving themselves HUGE pay raises while hiking the cost of the only drug of this kind from $100 in 2007 to over $600 today?

Consumers are now seeing RED.

Seriously all it will take is one competitor to offer something comparable and it might just be enough to bury Mylan because greed is now part of their brand. That will be a tough stain to remove.

Even though they had an amazing product, they took advantage of having a monopoly and fattened their paychecks. I don’t know if there is a PR firm who can ever undo that damage. I’m fairly sure they’re going to be relegated to the Food Lion Dimension of Shame.

This example is to point out how important emotional experiences with a brand can be, that it has never been just the product.

It isn’t just about a good book anymore.

Why Are Brands So Important?

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Most of us don’t have time to research each and every purchasing decision and thus, we as consumers, are prone to rely heavily on brands. Brands let us know what to expect.

When we buy Dolce & Gabbana shoes, we expect a certain quality. We go off the name and do far less inspecting and road-testing than we would for a designer/manufacturer we’d never heard of.

We are willing to order ahead of time and pay full price and even ridiculous prices for Coach, Ralph Lauren, Prada, Versace, Harley Davidson, Porsche, BMW, Mac Computers, John Deer, etc. So on and so forth.

Starbucks is hardly the best coffee, yet they’ve become almost synonymous with “coffee.” They also have branded a “coffee experience.”

But all of these companies (brands) did the same thing. They began with a name. Of course the name means nothing without a product. The name Harley Davidson would be just a name unless it came with motorcycles. But a name and a product alone are not enough.

Harley Davidson then had to go about crafting a unique emotional experience that was unlike its competition.

All of these brands we love have something in common, though. They built the brand and the platform first. Then any advertising or promotion is already advertising an existing brand. When we get a flyer that Levis are on sale, we know what Levis are. How do we know what they are? Levis is a brand.

All of these companies also have a platform.

What is a Platform?

Image via Flickr Creative Commons courtesy of Alex Santosa.
Image via Flickr Creative Commons courtesy of Alex Santosa.

Platform is tethered inextricably with brand. If brand is the product, then platform consists of those most likely to consume that product because they emotionally identify with the brand.

Trust me, Harley Davison is not worried about consumers who love Vespas. Sure, they are both motorized bikes, but they are selling vastly demographics and experiences.

Authors are doing the same.

We know who Stephen King is because of his brand. Because of his brand (tons of books) we know if we are part of his platform or we aren’t. If we are the type of reader who loves a sweet romance? King isn’t trying to court us. Why? We might know his brand, but we are not part of his platform.

In the old days, there was only one way to create a brand (and consequently a platform) and that was the books. Lots and lots of books (brand) cultivated a body of people who liked our writing/voice (platform). Today that is still a great plan. With so much junk floating around, when readers find a writer they enjoy, they stick like glue.

Image via Flickr Creative Commons, courtesy of Craig Sunter
Image via Flickr Creative Commons, courtesy of Craig Sunter

This is one of the main reasons that we need to keep writing. Stop promoting ONE book. ONE book is not enough to create a strong brand/platform.

Remember:

A brand is a collection of emotional experiences.

A platform is simply those who will enjoy that experience.

Modern writers hold the advantage here.

Before the digital age, it was practically impossible to create a brand outside of the books, because the book was the only source of emotional experiences with the author.

Readers rarely had contact with an author beyond the books. Book signings, maybe magazine or radio interviews gave only slight glimpses of the author beyond the book. Today, with social media? That is no longer the case. Every blog, tweet, post, video and interaction serve to create the overall brand.

This is how bloggers like Jenny Lawson (The Bloggess) were able to become runaway successes. Lawson already had a huge fan base from her blogs and her Twitter following before the first book was ever released.

Since we are writers our product is our words. This is how blogging can become such a vital part of our brand. But beyond that, it is also going out on social media (platform of your choice) and connecting. Create a positive emotion that goes hand in hand with our name. 

Hint: Spamming the crap out of people does NOT create a positive experience.

Write More Books

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Thus, whenever I mention building a brand/platform I’m in no way talking about promoting or advertising. Those are separate activities that come later and their success will rest largely on how well we’ve done our job with the brand/platform.

Once we realize this, we can breathe easier and know it is OKAY to keep writing books even if we have no mega-super-duper promotion/marketing/advertising campaign for that first book. It is okay to blog or even just hang out on social media connecting. That is a VITAL part of our job and if we skip it, then any marketing later will fall on deaf ears. In fact premature promotion can actually harm or even KILL a brand.

So relax 😀 .

What are your thoughts? Do you feel a little better that you don’t need to rush out with an ad campaign? Did this clear up the differences in brand and platform versus promotion?

I LOVE hearing from you!

To prove it and show my love, for the month of AUGUST, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).

Check out the other NEW classes below! Now including a log-line class! Can you tell me what your book is about in ONE sentence? If you can’t SIGN UP.

All W.A.N.A. classes are on-line and all you need is an internet connection. Recordings are included in the class price.

Upcoming Classes

Bullies & Baddies—Understanding the Antagonist September 2nd–September 2nd

All fiction must have a core antagonist. The antagonist is the reason for the story problem, but the term “antagonist” can be highly confusing. Without a proper grasp of how to use antagonists, the plot can become a wandering nightmare for the author and the reader.

This class will help you understand how to create solid story problems (even those writing literary fiction) and then give you the skills to layer conflict internally and externally.

Bullies & Baddies—Understanding the Antagonist Gold

This is a personal workshop to make sure you have a clear story problem. And, if you don’t? I’ll help you create one and tell the story you want to tell. This is done by phone/virtual classroom and by appointment. Expect to block off at least a couple hours.

Your Story in a Sentence—Crafting Your Log-Line

September 7th

Log-lines are crucial for understanding the most important detail, “WHAT is the story ABOUT?” If we can’t answer this question in a single sentence? Brain surgery with a spork will be easier than writing a synopsis. Pitching? Querying? A nightmare. Revisions will also take far longer and can be grossly ineffective.

As authors, we tend to think that EVERY detail is important or others won’t “get” our story. Not the case.

If we aren’t pitching an agent, the log-line is incredibly beneficial for staying on track with a novel or even diagnosing serious flaws within the story before we’ve written an 80,000 word disaster. Perhaps the protagonist has no goal or a weak goal. Maybe the antagonist needs to be stronger or the story problem clearer.

In this one-hour workshop, I will walk you through how to encapsulate even the most epic of tales into that dreadful “elevator pitch.” We will cover the components of a strong log-line and learn red flags telling us when we need to dig deeper. The last hour of class we will workshop log-lines.

The first ten signups will be used as examples that we will workshop in the second hour of class. So get your log-line fixed for FREE by signing up ASAP.

For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook

 

Johnny Cat wants to write his memoir...
Johnny Cat wants to write his memoir…

We writers are kinda weird…okay, a LOT weird. We can drift to extremes if we aren’t vigilant. Either we are the non-stop All-Writing-All-The-Time Channel or we’re afraid to mention we have ever read let alone written a book lest we offend anyone. I get it. I struggle, too. We are artists and “selling” feels…ookey.

Yes, ookey is a word.

Marketing feels especially weird in The Digital Age. But why? Also, why is the ROI (Return on Investment) so dismal with traditional marketing tactics? Facebook ads are a notorious waste of money and I doubt the guy who programmed his Twitter to mention his new book five times an hour has seen a massive uptick in sales.

Perhaps death threats, but not sales 😀 .

I feel that, as we shift from the TV-Industrial complex of the past century and into the Digital Age, we are becoming more of a global village. Information no longer runs one direction, from sender to receiver.

Why?

Because the medium has changed. The medium always affects communication, and a lot of well-intended advice fails to account for this shift.

We Heard It the First 20 Times

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As much as I rail against it, we still see the relentless book spam. Yet, we are wise to appreciate that as the communication mediums changed, society, culture and values shifted as well.

For instance, we never had America + Television. Once television became a part of our everyday life, America was different. It could not go back to the way it was before television. The change was like a chemical change, a cake that could not be un-baked. The culture changed. Our habits, language, expectations and definitions of “truth” all shifted.

Same with social media.

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In the traditional paradigm, “air space” cost money. To put out an ad, a commercial spot on television or even an ad on radio cost money. Even printing off flyers and paying someone to stuff paper under windshield wipers cost money. This “cost barrier” was a sort of gatekeeper that naturally decreased the number of people who would be “advertising” their products.

Then came the Internet and social media.

Now it is FREE! for everyone to talk about goods and services non-stop. The sheer volume of people all pitching their services renders them invisible at best and highly annoying at worst. There is a lot about the new publishing world that I love, but it also has created some serious problems.

How I feel checking e-mail. Remember when we LIKED getting e-mail?

This GORGEOUS image via Flickr Creative Commons, courtesy of Aimannesse Photography
This GORGEOUS image via Flickr Creative Commons, courtesy of Aimannesse Photography

Now that everyone can be published, we are inundated with constant pitching to buy books or download free books or read reviews for books. We can’t escape it.

Posting multiple times a day about our book for sale is like us going to a cocktail party and opening a card table to take book orders. The medium has changed and so have the rules.

Yes, it is important to let people know we have a book to offer, but how we do that has changed.

In the TV-Industrial complex, people merely received information. There was no dialogue, so no social rules applied. We didn’t take offense when we saw a commercial on TV…but the TV wasn’t our “friend.” We were strictly grounded in market norms. Market norms govern commerce. We pay the price on the sticker. We use coupons. Market norms are not personal.

Yet, social media seeks to harness social norms. Social norms are governed by relationships. They are more nebulous and emotionally driven.

I open the door for you and it’s implied I don’t expect a tip.

Where social media gets sticky is that yes, we can get the benefit of social norms. For instance, many people who know and like me from social media might choose to read my book above others even though it isn’t normally a genre they’d read. Yet, we must be careful mixing marketing norms with social norms or people feel used and manipulated.

Thanks for being my friend! Here is a link to my fan page and a free book! Please leave a good review, since we are friends *wink, wink*

Yeah, not creepy AT ALL.

Language Matters

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In the Golden Age of TV and Advertising, we accepted that commercials were just part of having entertainment on television. We didn’t “own” any of that airspace, so we willingly acquiesced. Social media changed this dynamic, and, for the first time in human history, the Internet gave us virtual territory.

Tom Anderson was highly intuitive when he called his new social network (2003) MYSPACE. Humans are territorial. Our Facebook wall is literally OUR WALL. When strangers post ads in “our space” it is irritating and personal.

Don’t be a personal space invader.

“Careful, Jim. I think it has a book for sale.”

We cannot get the benefits of social norms unless we respect social norms. On social media, we use terms like “friend” and “Likes.” To humans, these words have meaning, whether we consciously acknowledge this or not. When I “befriend” someone on Twitter and they immediately DM me with a spammy message to buy their book? I am offended.

Why?

Because social norms regulate social media.

Social norms don’t mean we are against buying stuff from “friends,” but it does mean we are part of a social dance that we should respect. For instance, how many of you have kids? How many of you have had your kids come home with boxes of candy to sell for school? Who did you go to first to offload overpriced crappy candy? Family. Then friends. Then probably some coworkers.

Why?

Because no one wants to go door-to-door selling anything, let alone $4 stale candy bars.

But see how the social norms guided who you would ask, and in what order, and even how you would ask for a sale? Many of those closer relationships are happy to buy overpriced candy, but only because they know you.

Let’s look at this scenario instead.

What if I complimented a woman in the grocery store, then got her chatting about the items in her basket and what she was cooking for dinner? At first she is hesitant but as we chat she lets down her guard and talks about her cat Muffin, and how she likes to bake cookies for the church.

And just about the time she is comfortable talking to me, I ask, “Wow, if your church likes cookies, they would LOVE chocolate bars. Would you like to buy some candy?”

I bet she couldn’t get to her wallet the door fast enough.

What To Do?

All right. Some of you might be panicking a little right now. But Kristen, how can we ever sell our book if we can’t TALK about it? I never said we couldn’t talk about our books. I said we had to adjust our approach. Sure, tweet about your book but don’t feel the need to camp on top of it 😉 

It should be clear to anyone looking at our interaction history that we are on social media primarily for the purpose of being social, NOT using Twitter of Facebook as free ad space.

We just need to apply the Golden Rule here.

Don’t just blast out a bunch of links all day. Are you lacking for stuff to read? I know I’m not. How many of you woke up this morning and said, “Gee, you know what I need? MORE information. I don’t have enough. In fact, I have far too much free time I need to fill. I hope I get some more e-mail.”

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Most people are on social media because humans are wired to be social. We are looking for connections, not another news feed with commercial breaks. If we wanted that, we’d just watch TV. I joke that social media was invented to fill a need. Many of us were seriously ticked off that Show-and-Tell was canceled after Kindergarden.

We’ve never gotten over the hurt.

We like Show-and-Tell. We love participating and we love watching and sharing in return. Hey, check it out! I baked a CAKE! Look at my new BIKE! I taught myself how to make a TREBUCHET!

Strangely enough, we haven’t changed much since childhood. Making friends is easier over something nonthreatening like a pic of our cat who has shredded the new ten-pack of toilet paper. People can relate. It generates the foundation of all relationships…a conversation.

Meet my fur-baby, Odin the Ridiculously Handsome Cat (who, upon popular demand, got his own fan page)….

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I’ve even memed him:

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Y’all get the idea. But see how a random picture of my cat, became fun for ALL? A regular pic of my cat taking a nap transformed into something interactive. Suddenly, people who might never have before spoken to me were coming up with captions for Odin the Ridiculously Handsome Cat. Thanks Diedre Dykes!

This has nothing directly to do with selling a social media book, but it IS fun and it IS memorable and it IS the kind of content people love to contribute to and then share. These actions add up over time to create what we call “BRAND.”

Interruption Marketing DOESN’T Work

When was the last time a writer tweeted several times a day about her book and that prompted you to drop everything and go buy? When was the last time you clicked on a Facebook ad to buy something?

One of the reasons I encourage writers to blog is that a blog is very useful for passive selling. Every one of you who follow this blog know I have a book for sale (and even teach classes) even though I have never tweeted about them and never posted about them on Facebook.

How is this?

I serve first with a blog and then, at the end of my post, I mention my books or any W.A.N.A. International classes that might be of interest. So I am promoting my books and classes, thousands of times a day…but I am not doing so intrusively.

Most of you are not offended that I mention my books (I hope), namely because I gave freely, and thus reciprocation on your part feels natural. You don’t feel like I am ramming book ads down your throat.

No one likes a personal space invader.

My attitude is that some of you will read, click and even buy, but those not interested can simply quit reading at the end of the blog post. You might not buy one of my books today, but you know about them. So when the day comes that you decide you need to blog, hopefully my book will be in your mental databanks.

Since you have come to my corner of cyberspace it doesn’t feel invasive when I mention my books and classes, because I mention them in MY space, not YOURS. Also, like the picture of my cat, my blogs are interactive. I tell my thoughts, then look forward to yours. I am super blessed that my comments are a vibrant and interesting community. 

See how the experience now no longer only flows one direction? Content-recievers are now content-contributors and social media is far more fun because we are all engaged.

What are your social media pet peeves? Do you see red when people post ads on your walls? Or does it not bother you? Do you buy books from people who promote a lot on Twitter? Or do you not see the tweets? Do they irritate you or make you unfollow? What are some of the areas where you see the most personal space invasion?

Do you have any ideas for future installments of Odin the Ridiculously Handsome Cat? 

I love hearing from you!

To prove it and show my love, for the month of APRIL, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).

***Note: I have been out of town and need time to calculate March’s winner, so will announce that NEXT BLOG POST.

Also, for more help on how to use characters to ratchet anxiety to the nerve-shreding level, I am finally back teaching and offering my Understanding the Antagonist Class on April 18th and YES, it is recorded in case you miss or need to listen again because this class is jammed with information.

I LOVE teaching this simply because our antagonists are pivotal for writing a story (series) readers can’t put down. Yet, too often we fail to harness characters for max effect. I look forward to seeing you there! I also offer the Gold level for one-on-one. Maybe you’ve hit a dead end. Your story is so confusing you need a GPS and a team of sherpas to find the original idea. Instead of wasting time with misguided revisions, I can help you triage your WIP and WHIP it into fighting form 😀 .

For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook

Image courtesy of cellardoorfilms WANA Commons...
Image courtesy of cellardoorfilms WANA Commons…

We’ve been talking a lot about social media lately and I am always grateful for your comments and thoughts. This kind of feedback not only helps me improve my blog, but my also books, because I get a glimpse of your worries, weaknesses, fears, loves, and strengths.

As a teacher/mentor/expert, it’s my job to address those fears and put you at ease or reinforce when you’re headed the right direction and give you tools and tips to take what you’re doing to another level.

There’ve been some comments that have piqued my attention lately. Namely this notion to give up on social media completely to write more books (out of vexation for the medium and the task).

Oh-kay….

Social Media is a TOTAL Waste of Time

Write more books instead of tweeting or blogging. Social media is a giant time-suck better spent writing great books.

I don’t know how to answer this besides, Er? *screeching breaks* Personally, I can think of no larger waste of time than researching and reading and spending countless hours crafting a wonderful book of 60,000-110,000 words and then?

No one knows the book exists so few people ever read it, enjoy it or are changed by the author’s story.

It’s like spending six months to a year on an oil painting to hang it in an attic.

 

These days, any agent worth their salt will not sign an author who doesn’t have a social media brand and presence. Rarely, they will take a book from an author who doesn’t…but usually it will come with the requirement the author get on-line and get to work.

I ADORE Dawn Frederick at Red Sofa Literary and once shared a panel with her. She told the story of a book she LOVED and took even though the author wasn’t on social media. She was so impressed with the book she signed the author but told her she needed to get on social media and start building a platform.

After six months, the author refused. Dawn gave an ultimatum. Get your tail on social media or we drop the book and cancel the contract.

Myth-Busting

It used to be that an author who wanted to completely avoid social media went traditional. Well, traditional publishing has now seen the value of social media and almost all of them require it. They require it even if they allot budgeting for marketing. Why? Because social media helps them gain a FAR greater ROI on the marketing dollars spent.

How?

I’ll give an example. I once read a traditionally published craft book that changed my life. At the time, my platform had grown fairly large and I’ve worked very hard to create a solid reputation for recommending only the best resources. I tried to contact the author not only to promote the book, but to get this author to present our conference (which sells A LOT of books).

The web site was an outdated clumsy mess and the contact e-mail at the bottom was no longer any good. The author wasn’t on FB or Twitter and I think I finally located this writer—of all places—on LinkedIn. Four months later the author replied, but by then the window of opportunity had closed.

I was…vexed.

 

Additionally, since I’d had such a bear of a time connecting to the author, I wasn’t going to recommend this tedious experience to others.

Publishers have since recognized this problem and they want to remove as much friction from a potential sale as possible. Their goal is not only to sell a book but to captivate and cultivate a FAN who will buy that book, the next and the next. This is simply smart business.

Though I’m not a huge fan of ads, it makes sense that if a publisher (traditional or indie) is going to pay good money to create and launch one, that anyone interested should be able to easily connect with the author. Same with coveted AP reviews, interviews, or events. Even if we self-publish and pay for promotion, an existing platform will make the most of that investment.

A LOT of any sales is the follow up then the follow-through.

If social media is new, scary, overwhelming? Welcome to being NEW. Most of us start like this…

 

Social Media is for the CONSUMER

I come from a background in sales. Cardboard. Not glamourous but everyone uses it. Being the cheapest or mailing out flyers or calling non-stop was not what sold my product over other choices.

And trust me, we had BEAUTIFUL ads. I also had competition offering a far cheaper product. They also had products virtually IDENTICAL to ours. But ads and price and even selection weren’t the major driving factor in sales.

Rather, it was the customer’s ability to quickly and easily connect with ME.

Maybe the company didn’t need corner board the day they met me. But then, that purchaser I’d spoken to in the spring signed a contract with a client in the autumn who wanted to ship truckloads of water heaters STAT. Water heaters that needed protection during shipping.

Because that purchaser had my personal cell number (back in the days when most salespeople didn’t have one and I paid for my OWN), guess who closed the sale?

Most salespeople didn’t want to pay out of pocket for a cell phone. They liked the old ways, the way business had always been done. Call the office. Leave a message with the receptionist, and then they’d return the call when they got back in off the road (which could be DAYS).

Even if the salesperson got the message once they checked into their hotels, it would be late in the evening. The earliest a customer could get an answer would be the next day.

Me? They talked to the minute the idea flitted across their brains (or within the hour if I was in a meeting).

It cost me $400 a month of my own money to have a cell phone with enough minutes. Back then, 2000 minutes a month was the max one could buy in a package, but I had a nine-state territory and also all of northern Mexico and believed it was a wise investment.

Work smarter, not harder….

 

I put out my own effort and money to make it easier for a customer to find and connect with me instantly. I didn’t have to. But it sure made that $2.5 million a year quota a lot easier to meet. Of ALL the cardboard reps vying for the SAME SALE, I was the one who was Johnny on the Spot to solve a problem. I was the one they could dial and get an almost-instant response and solution.

Though cardboard and novels are different products, that tether of personal connection is powerful.

A large number of agents, especially those at the prestigious agencies, will not even consider a query if they can’t google our name and see we’ve been working to at least connect and begin cultivating a community that can become readers.

But now many authors are going indie or self-publishing. Indie houses I can guarantee will likely ignore anyone who doesn’t want to be on social media. Those who self-publish? WE ARE THE PUBLISHER. What responsible publisher with a hint of business acumen ignores any kind of interaction and follow-up with potential customers (readers)?

It reminds me of the cardboard salesmen who didn’t want a cell phone. They’d missed the point that their job was to serve the customer’s schedule and needs, not the other way around.

Golf is NOT Golf and Dinner is NOT Dinner

Hubby and I had an interesting debate a few days ago. He kinda turned his nose up about wining and dining and entertaining clients (we have two small businesses). But Hubby has spent most of his professional life as a procurement person and is a long-lost cousin of Mr. Spock.

But then I explained that those off-site relaxed endeavors were actually investments in relationships and even friendships. When I took customers to lunch, I never talked business. I wanted to know (genuinely) about their wives, kids, or hobbies and let them have some fun talking about the things they enjoyed. It was personal.

It’s far more important to be interested than interesting.

When I would call to follow up, I asked about how their son’s Little League game went or how the wife was and simply told them I’d be in the area during a certain time. Never asked for money or talked about cardboard.

I also never chastised them or was hurt if they bought from another source. I’d say, “Well, that was a smart business decision. Can’t blame you for being prudent. Just hope I am there to help you next time. You know how to reach me.”

Over time, because of the relaxed atmosphere, I found that customers gravitated to calling me because they knew me, could reach me, and rather enjoyed not being pitched to non-stop. They’d even pay more.

What was really cool was that certain customers eventually refused to deal with any other company but ours, no matter how cheap the competitor’s price. They would even recommend me (and my product) to other companies, because I ignored the ABCs (Always BE Closing) and trusted the power of relationships and consistency.

The same can be said for social media. Blasting spam and bargains and free stuff might work for a while and on a few people, but it doesn’t generate the long-term loyalty money can’t buy.

Sure, back in my cardboard days, it cost me time and money and effort. My hard work rarely paid off immediately and I’d be lying if I said I wasn’t harshly criticized.

But, eventually, when customers had to choose between going to lunch with someone who jammed flyers and price lists in their faces, who never shut up talking about themselves and who insisted on a signature on the dotted line by the time the check came?

Versus me?

I was far less exhausting and annoying to deal with.

Social Media is NOT a Sales Pitch

Social media is like all those lunches or quick, relaxing trips to a driving range to just unwind and chat and become friends. People should know we have a book, just like all my cardboard customers had a fancy folder filled with all our products and a sample box.

But the product wasn’t my focus, people were.

To refuse to do social media would have been akin to me never traveling and sitting by the phone in my office hoping it would ring. That our cardboard would sell itself. I imagine I wouldn’t have lasted long.

To misuse social media is a formula for a customer (reader) to gravitate some place they don’t feel like prey. Social media used properly doesn’t take much time to do, but it will take time to grow roots.

Just like it only took five minutes for me to call a buyer, ask how his kids were and let him know I’d be in the area and ask if he and his receptionist would care to join me for a bite to eat. But, though it took minutes to make the invitation, it took months of care and authentic follow-up to build a foundation of trust that created a loyal customer.

Direct Sales is Almost Universally ANNOYING

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How many of you have gone to having a cell phone because the only people who called the landline were selling something? How many times have any of you said, “Sure, I’ll pay for that cruise right now” after getting a random phone call. Or, “Yes, sign my up for that credit protection plan. TAKE MY MONEY!”

How many times have you found a flyer on your windshield or front door and immediately called for that product or service? Or answered the spam in your e-mail with credit card in hand?

Think of this when using social media 😉 . Relax, have fun and trust this is a process and a really fun one with the right attitude.

I LOVE hearing from you!

To prove it and show my love, for the month of JANUARY, everyone who leaves a comment I will put your name in a hat. If you comment and link back to my blog on your blog, you get your name in the hat twice. What do you win? The unvarnished truth from yours truly. I will pick a winner once a month and it will be a critique of the first 20 pages of your novel, or your query letter, or your synopsis (5 pages or less).

For those who need help building a platform and keeping it SIMPLE, pick up a copy of my latest social media/branding book Rise of the Machines—Human Authors in a Digital World on AMAZON, iBooks, or Nook

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